---
description: If you're in a hunt for the best solution for your business, learn what Infraon Helpdesk has to offer thanks to GetApp Singapore. We provide the most detailed information on pricing, benefits, and disadvantages of software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Infraon Helpdesk Price, Reviews & Ratings | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Infraon Helpdesk](/software/2068600/infraon-helpdesk)

# Infraon Helpdesk

Canonical: https://www.getapp.sg/software/2068600/infraon-helpdesk

> Infraon Helpdesk integrates ticketing, knowledge base, and self-service portal functionalities into a unified platform. The tool helps users to streamline support processes across various channels. Managers can integrate the system with collaboration tools to facilitate two-way communication with clients.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Key benefits of Infraon Helpdesk

• Customer support:  Infraon Helpdesk integrates all customer support channels into a single platform. Customers can receive assistance from a unified source, while support staff can access all interactions in one place, ensuring consistent service. 
• Centralized knowledge base: Users can access an easily searchable centralized repository with frequently asked questions, articles, and standard information. Infraon Helpdesk stores details about products, services, policies, and procedures, streamlining ticket management and reducing volume. 
• Improved first contact resolution: The software assists agents with customer information including, contact details, purchase history, and previous interactions. Infraon Helpdesk empowers agents to resolve issues without transferring customers.
• Reduced support costs: The tool automates routine tasks such as ticket handling, routing, and activity tracking. Infraon Helpdesk enhances communication between support staff and customers, offering a centralized location for storing and accessing support information. 
• Enhanced agent productivity: Supervisors can leverage automation capabilities to free up support staff, enabling them to focus on higher-value responsibilities. Infraon Helpdesk provides visibility into agent activities, facilitating performance monitoring, training, and support. 
• Streamlined business operations: Infraon Helpdesk centralizes information, fostering streamlined operations across different business departments. It reduces duplication of effort, enhances collaboration, and boosts overall efficiency. 
• Omnichannel customer support: Infraon Helpdesk delivers an omnichannel experience, enabling customer support through phone, email, chat, and more.

## About the vendor

- **Company**: EverestIMS Technologies
- **Founded**: 2017

## Commercial Context

- **Starting Price**: US$19.00
- **Pricing model**: Per User (Free version available) (Free Trial)
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop)
- **Supported Languages**: Arabic, English, Hindi
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more

## Features

- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Automated Routing
- Chatbot
- Collaboration Tools
- Customer Database
- Customizable Branding
- Customizable Fields
- Data Import/Export
- Email Templates
- Knowledge Base Management
- Macros/Templated Responses
- Multi-Channel Communication
- Performance Metrics
- Personalization
- Prioritization
- Real-Time Notifications
- Reporting/Analytics

## Integrations (2 total)

- Microsoft Entra ID
- Slack

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support

## Category

- [Help Desk Software](https://www.getapp.sg/directory/287/help-desk-ticketing/software)

## Alternatives

1. [Freshdesk](https://www.getapp.sg/software/10317/freshdesk) — 4.5/5 (3412 reviews)
2. [LiveAgent](https://www.getapp.sg/software/91301/liveagent) — 4.7/5 (1772 reviews)
3. [Zendesk Suite](https://www.getapp.sg/software/9448/zendesk) — 4.4/5 (4078 reviews)
4. [Milvus](https://www.getapp.sg/software/132287/milvus) — 4.8/5 (298 reviews)
5. [BeyondTrust Remote Support](https://www.getapp.sg/software/113939/bomgar) — 4.6/5 (2010 reviews)

## Links

- [View on GetApp](https://www.getapp.sg/software/2068600/infraon-helpdesk)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/infraon-helpdesk/> |
| en-AE | <https://www.getapp.ae/software/2068600/infraon-helpdesk> |
| en-AU | <https://www.getapp.com.au/software/2068600/infraon-helpdesk> |
| en-CA | <https://www.getapp.ca/software/2068600/infraon-helpdesk> |
| en-GB | <https://www.getapp.co.uk/software/2068600/infraon-helpdesk> |
| en-IE | <https://www.getapp.ie/software/2068600/infraon-helpdesk> |
| en-NZ | <https://www.getapp.co.nz/software/2068600/infraon-helpdesk> |
| en-SG | <https://www.getapp.sg/software/2068600/infraon-helpdesk> |
| en-ZA | <https://www.getapp.za.com/software/2068600/infraon-helpdesk> |

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