---
description: If you're in a hunt for the best solution for your business, learn what Infraon ITSM has to offer thanks to GetApp Singapore. We provide the most detailed information on pricing, benefits, and disadvantages of software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Infraon ITSM Price, Reviews & Ratings | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Infraon ITSM](/software/2068622/infraon-itsm)

# Infraon ITSM

Canonical: https://www.getapp.sg/software/2068622/infraon-itsm

> Infraon ITSM, a pink elephant-certified platform, helps businesses streamline and expedite the IT service management lifecycle. It offers a proprietary AI bot that intelligently addresses user queries and requests, resembling human interaction and simultaneously acts as a real-time knowledge base.
> 
> Verdict: Rated **5.0/5** by 3 users. Top-rated for **Likelihood to recommend**.

-----

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 3 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 4.7/5 | Based on overall reviews |
| Features | 4.7/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: EverestIMS Technologies
- **Founded**: 2017

## Commercial Context

- **Starting Price**: US$15.20
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Four-tier pricing with three fixed per-user monthly plans in USD and one custom enterprise option. Essential is $15.20 per user per month, Standard is $37.60 per user per month, and Professional is $45.60 per user per month, all billed monthly. An Enterprise plan is available with custom pricing and bulk discounts. A free trial is offered, though duration and credit card requirements are not specified.
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop)
- **Supported Languages**: Arabic, English, Hindi
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more

## Features

- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Approval Process Control
- Approval Workflow
- Asset Lifecycle Management
- Asset Tracking
- Audit Management
- Audit Trail
- Availability Management
- Change Management
- Chat/Messaging
- Client Portal
- Configuration Management
- Contract/License Management
- Customer Support

## Integrations (2 total)

- Microsoft Entra ID
- Slack

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support

## Category

- [Help Desk Software](https://www.getapp.sg/directory/287/help-desk-ticketing/software)

## Related Categories

- [Help Desk Software](https://www.getapp.sg/directory/287/help-desk-ticketing/software)
- [IT Service Software](https://www.getapp.sg/directory/1049/it-service/software)
- [IT Software](https://www.getapp.sg/directory/771/it-management/software)
- [ITSM Tools](https://www.getapp.sg/directory/292/it-service-management-itsm/software)
- [Service Desk Software](https://www.getapp.sg/directory/1249/service-desk/software)

## Alternatives

1. [Freshservice](https://www.getapp.sg/software/91351/freshservice) — 4.5/5 (689 reviews)
2. [JIRA Service Management](https://www.getapp.sg/software/91811/jira-service-management) — 4.5/5 (764 reviews)
3. [BOSSDesk](https://www.getapp.sg/software/120371/boss-solutions-suite) — 4.6/5 (139 reviews)
4. [TIKTING](https://www.getapp.sg/software/2062890/tikting) (0 reviews)
5. [Alloy Navigator](https://www.getapp.sg/software/113079/alloy-navigator) — 4.5/5 (64 reviews)

## Reviews

### "The best ITSM system in the market with Gen-AI and Collaboration workspace." — 5.0/5

> **Vasanth** | *1 November 2023* | Computer Software | Recommendation rating: 10.0/10
> 
> **Pros**: Its simply awesome\! The Gen-AI collaboration workspace is a real gem, making teamwork a breeze. It's easy to use, and the UX is top-notch. Plus, having customer support and workflow automation in one system. Makes life so much simpler\!
> 
> **Cons**: Did not find any major gap in the system, as a suggestion they can improve OEM integrations for Asset Lifecycle Management
> 
> It has delivered on its promise to enhance team collaboration and efficiency, as affirmed by the Infraon team. Additionally, we leverage this system for IT Asset Management and software license oversight, providing us with valuable added benefits.

-----

### "User Experience and Value for Money product" — 5.0/5

> **Vijayakumar** | *21 November 2023* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: I've encountered such a user friendly ITSM tool before - it's truly fantastic. The workspace in the product is exceptionally unique featuring with simple procedures for setup. There is no tension, no mess, easy to work with. Moreover, I must highlight that the price of the product is incredibly affordable. I love working on it.
> 
> **Cons**: I dont have any cons in particular. Happy with thr current support.

-----

### "IT service management" — 5.0/5

> **Hari krishnan** | *11 January 2024* | Accounting | Recommendation rating: 8.0/10
> 
> **Pros**: It has a great user-friendly interface, offering intuitive navigation for IT professionals and end-users. The platform's high level of customization seamlessly integrates with existing workflows. Automation capabilities reduce manual work, enhancing response times and service delivery. The powerful reporting tools enable detailed insights, supporting data-driven decisions and continuous improvement in IT operations.
> 
> **Cons**: Although the system supports integration with various third-party tools, some integrations may require additional configuration. It would be beneficial if the integration process could be made more straightforward.
> 
> Infraon ITSM is an asset to our IT department, enhancing our service delivery and overall efficiency. Its Generative AI and Workspace and responsive customer support, make it a great choice to our organization

## Links

- [View on GetApp](https://www.getapp.sg/software/2068622/infraon-itsm)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/infraon-itsm/> |
| en-AE | <https://www.getapp.ae/software/2068622/infraon-itsm> |
| en-AU | <https://www.getapp.com.au/software/2068622/infraon-itsm> |
| en-CA | <https://www.getapp.ca/software/2068622/infraon-itsm> |
| en-GB | <https://www.getapp.co.uk/software/2068622/infraon-itsm> |
| en-IE | <https://www.getapp.ie/software/2068622/infraon-itsm> |
| en-NZ | <https://www.getapp.co.nz/software/2068622/infraon-itsm> |
| en-SG | <https://www.getapp.sg/software/2068622/infraon-itsm> |
| en-ZA | <https://www.getapp.za.com/software/2068622/infraon-itsm> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Review, Compare and Evaluate small business software. GetApp Singapore has software offers, SaaS and Cloud Apps, independent evaluations and reviews.","email":"info@getapp.sg","url":"https://www.getapp.sg/","logo":"https://dm-localsites-assets-prod.imgix.net/images/getapp/getapp-logo-light-mode-5f7ee07199c9b3b045bc654a55a2b9fa.svg","@type":"Organization","@id":"https://www.getapp.sg/#organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/getapp","https://www.facebook.com/GetAppcom","https://www.linkedin.com/company/getapp-com-a-gartner-company/","https://www.instagram.com/getappcom/","https://www.youtube.com/c/GetAppCom"]},{"name":"Infraon ITSM","description":"Infraon ITSM, a pink elephant-certified platform, helps businesses streamline and expedite the IT service management lifecycle. It offers a proprietary AI bot that intelligently addresses user queries and requests, resembling human interaction and simultaneously acts as a real-time knowledge base. Teams can:\n\n- Identify and log incidents promptly, ensuring quick resolution to minimize disruptions and maintain customer satisfaction \n- Diagnose incidents using knowledge base resources or diagnostic tools, escalating when necessary \n- Resolve incidents through effective communication and automated ticket closure processes \n- Utilize an intuitive dashboard for real-time visibility into incident management, enabling proactive anomaly detection and root cause analysis \n- Initiate change requests, assess impact, and evaluate risks through cost-benefit analysis \n- Automate approval processes to eliminate delays caused by backlogs and manual procedures \n- Streamline change approval workflows with shared workflows, clear documentation, and enhanced collaboration \n- Enable smooth change implementation by routing and assigning requests based on defined standards and business rules \n- Document changes and generate reports to track progress, implementation success, and compliance with budget and timeline \n- Identify problems through trend analysis of incident reports and external information sources \n- Perform comprehensive problem analysis, documenting recognized errors and workarounds \n- Manage known errors to enable potential permanent solutions, considering service delivery impact and conducting regular assessments \n- Benefit from a customizable dashboard for real-time tracking of problem management progress, fostering collaboration and efficient resolution \n- Plan and schedule tasks, dividing workflows into manageable units \n- Automate complex tasks to improve efficiency and reduce manual effort \n- Create and prioritize tasks with deadlines, assign them to team members, and include important details such as notes, attachments, and labels \n- Foster collaboration among team members through features such as notes, file sharing, and task dependencies \n- Generate reports and analytics on task completion rates and team performance for informed decision-making \n- Manage changes to code, configurations, and release artifacts, recording, evaluating, and approving changes before inclusion in a release \n- Generate reports and analytics to measure release-related data such as cycle time, lead time, and frequency, identifying areas for improvement \n- Automate build, test, and distribution processes to reduce errors and accelerate release cycles \n- Utilize version control and tracking tools to monitor changes over time and facilitate easier rollback if needed \n- Plan and coordinate releases, define objectives, timelines, and dependencies for seamless release management \n- Monitor SLAs in real-time, receive alerts and notifications for non-compliance, and take proactive actions \n- Generate comprehensive reports providing insights into SLA compliance, response time, resolution time, and uptime measures \n- Track and measure SLA metrics such as availability, response time, and resolution time for performance evaluation \n- Manage incidents within the SLA management system, determining their underlying causes and tracking resolutions \n- Automate SLA management workflows, including escalation procedures, notification processes, and service request management \n- Provide customers with a dedicated portal to view SLA status, access reports, and make service requests, enhancing transparency and self-service capabilities","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/0c579b27-5368-4add-a742-8211a930b1b4.png","url":"https://www.getapp.sg/software/2068622/infraon-itsm","@type":"SoftwareApplication","@id":"https://www.getapp.sg/software/2068622/infraon-itsm#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.sg/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":3,"ratingValue":5.0},"offers":{"price":"15.2","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Chrome"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/287/help-desk-ticketing/software","@type":"ListItem"},{"name":"Infraon ITSM","position":3,"item":"/software/2068622/infraon-itsm","@type":"ListItem"}],"@id":"https://www.getapp.sg/software/2068622/infraon-itsm#breadcrumblist"}]}
</script>