---
description: If you're in a hunt for the best solution for your business, learn what Zoom Phone has to offer thanks to GetApp Singapore. We provide the most detailed information on pricing, benefits, and disadvantages of software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Zoom Phone Price, Reviews & Ratings | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Telephony Software](/directory/294/telephony/software) > [Zoom Phone](/software/2069748/zoom-phone)

# Zoom Phone

Canonical: https://www.getapp.sg/software/2069748/zoom-phone

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> Zoom Phone is a cloud VoIP phone software designed for businesses of all sizes. With a streamlined administration interface and secure voice calls, Zoom Phone offers a flexible solution for remote workforces. It also features global coverage, virtual phone numbers, fixed VoIP, cloud PBX, multi-line phone systems, and a Zoom Phone API, among other functionalities.
> 
> Verdict: Rated **4.5/5** by 244 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 244 Reviews |
| Ease of Use | 4.5/5 | Based on overall reviews |
| Customer Support | 4.2/5 | Based on overall reviews |
| Value for Money | 4.5/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Zoom Video Communications
- **Founded**: 2011

## Commercial Context

- **Starting Price**: US$10.00
- **Pricing model**: Per User (Free version available) (Free Trial)
- **Pricing Details**: Zoom Phone is available from $10/user/month.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- API
- Access Controls/Permissions
- Alerts/Notifications
- Archiving & Retention
- Automated Attendant
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Call Center Management
- Call Conferencing
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Routing
- Call Screening
- Call Tracking Metrics
- Call Transfer
- Computer Telephony Integration
- Conferencing

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Telephony Software](https://www.getapp.sg/directory/294/telephony/software)

## Related Categories

- [Telephony Software](https://www.getapp.sg/directory/294/telephony/software)
- [Call Centre Software](https://www.getapp.sg/directory/275/call-center/software)
- [Auto Dialer Software](https://www.getapp.sg/directory/1067/auto-dialer/software)
- [Call Tracking Software](https://www.getapp.sg/directory/749/call-tracking/software)
- [Contact Centre Software](https://www.getapp.sg/directory/593/contact-center/software)

## Alternatives

1. [Microsoft Teams](https://www.getapp.sg/software/105615/microsoft-teams) — 4.5/5 (11130 reviews)
2. [Zoom Workplace](https://www.getapp.sg/software/111633/zoom) — 4.6/5 (14661 reviews)
3. [Google Meet](https://www.getapp.sg/software/121823/google-hangouts) — 4.5/5 (12161 reviews)
4. [GoTo Connect](https://www.getapp.sg/software/103797/goto-connect) — 4.5/5 (670 reviews)
5. [Aircall](https://www.getapp.sg/software/100333/aircall) — 4.2/5 (465 reviews)

## Reviews

### "Greatest VoIP Service" — 5.0/5

> **Julijana** | *15 May 2024* | Staffing & Recruiting | Recommendation rating: 10.0/10
> 
> **Pros**: We've tried a few VoIP providers in the past, the in terms of quality of calls Zoom Phone ahs proven to work best for us (worldwide calls).
> 
> **Cons**: The customer support takes quite some time to come back. We've also had a few account managers change in a short period of time and their handover does not seem smooth as a few things would fall through the cracks.

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### "Zoom Phone is easy to use, but their support needs to improve in certain areas." — 4.0/5

> **Evelyn** | *13 January 2025* | Marketing & Advertising | Recommendation rating: 7.0/10
> 
> **Pros**: It is easy to deploy and use.  Friendly app.
> 
> **Cons**: Their support service needs to be better.
> 
> It has been good, but they don't help set up the SMS campaign.

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### "Good for start up" — 1.0/5

> **Brittany** | *2 January 2025* | Insurance | Recommendation rating: 0.0/10
> 
> **Pros**: It was easy to get the lines set up and easy to use.
> 
> **Cons**: Functionality, lack of customer service.
> 
> Overall, it was not a good experience and leaving was very complicated.

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### "The best tool for webinar and large conference meeting" — 4.0/5

> **Fabrizio** | *23 March 2025* | Online Media | Recommendation rating: 9.0/10
> 
> **Pros**: Opportunity to schedule webinar with more than 300 people connected
> 
> **Cons**: The menú is not always user friendly and you need to use tutorial for understand function
> 
> I think it is a great tool for sure better than Teams

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### "Great Value Service" — 4.0/5

> **Andrew** | *8 June 2021* | Internet | Recommendation rating: 7.0/10
> 
> **Pros**: My company was looking for a new digital phone service so that we could get rid of our outdated handset VOIP over LAN system. Not only does Zoom Phone offer a more robust set of calling, auto-attendant, and call queue services, it does so at a lower price than what we were previously paying our local provider.  The call quality is very good, and the admin features allow you to customize how your organization receives, transfers, and processes incoming calls.  While a very self-sufficient process, product onboarding is fairly painless for more technically savvy users. Zoom Phone offers both desktop and mobile application use, which makes it very accommodating for most types of user.
> 
> **Cons**: While the services is available at a great price, the overall customer support is extremely poor.  Once we finalized our service contract, our salesperson was very unavailable to take any calls or emails regarding setup troubleshooting.  There is a wiki available to help with service setup, but the knowledge base is fairly limited and not very thorough. Luckily, I was able to find a link to product service desk, and their technical team was able to assist after I filed a few different tickets regarding my issue.
> 
> While there is much to be desire regarding their customer support, Zoom Phone offers a very acceptable product at a very good price.  Zoom Phone somehow manages to be cheaper per month than their competitors while offering the same, if not better, technical features for their service.  If you have any existing experience managing phone systems, including setting up call queues and IVR, you should have no trouble onboarding the service without much additional assistance.  I would definitely recommend this service for the more experienced user.

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## Links

- [View on GetApp](https://www.getapp.sg/software/2069748/zoom-phone)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/zoom-phone/> |
| en-AE | <https://www.getapp.ae/software/2069748/zoom-phone> |
| en-AU | <https://www.getapp.com.au/software/2069748/zoom-phone> |
| en-CA | <https://www.getapp.ca/software/2069748/zoom-phone> |
| en-GB | <https://www.getapp.co.uk/software/2069748/zoom-phone> |
| en-IE | <https://www.getapp.ie/software/2069748/zoom-phone> |
| en-NZ | <https://www.getapp.co.nz/software/2069748/zoom-phone> |
| en-SG | <https://www.getapp.sg/software/2069748/zoom-phone> |
| en-ZA | <https://www.getapp.za.com/software/2069748/zoom-phone> |

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