---
description: If you're in a hunt for the best solution for your business, learn what PerfectBot has to offer thanks to GetApp Singapore. We provide the most detailed information on pricing, benefits, and disadvantages of software.
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title: PerfectBot Price, Reviews & Ratings | GetApp Singapore 2026
---

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# PerfectBot

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> Cloud-based AI chatbot add-on for Gorgias that automates chat and email support for Shopify ecommerce brands across all channels.
> 
> Verdict: Rated **4.8/5** by 6 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of PerfectBot

\* Automates a high volume of incoming support tickets for DTC and online retail brands, reducing the volume routed to human agents and lowering overall support costs.
\* Operates natively within Gorgias, allowing teams to manage automated and human-handled tickets from a single helpdesk interface without switching platforms.
\* Handles order status, shipping, and returns inquiries automatically by pulling live data from Shopify, delivering accurate responses without agent input.
\* Escalates unresolved or complex tickets to human agents using configurable routing rules, preserving response quality for edge cases.
\* Supports brand voice customization so automated responses align with established tone and messaging guidelines.
\* Provides reporting on resolution rates, escalation patterns, and topic frequency, giving support managers data to refine automation scope over time.
\* Covers both chat and email channels within a single automation layer, consolidating support operations across customer contact points.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.8/5** | 6 Reviews |
| Ease of Use | 4.8/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: PerfectBot

## Commercial Context

- **Starting Price**: US$99.00
- **Pricing model**: Flat Rate (Free Trial)
- **Target Audience**: 2–10
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- AI Copilot
- AI/Machine Learning
- Automated Responses
- Automated Routing
- Chatbot
- Code-free Development
- Configurable Workflow
- Customer Experience Management
- Customer Service Analytics
- Customer Support
- Generative AI
- Intent Recognition
- Knowledge Base Management
- Natural Language Processing
- Pre-Configured Bot
- Sentiment Analysis
- Workflow Automation
- Workflow Management

## Integrations (2 total)

- Gorgias
- Shopify

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Chat

## Category

- [Conversational AI Platforms](https://www.getapp.sg/directory/1647/conversational-ai-platform/software)

## Related Categories

- [Conversational AI Platforms](https://www.getapp.sg/directory/1647/conversational-ai-platform/software)
- [Chatbot Software](https://www.getapp.sg/directory/2795/chatbot/software)
- [Live Chat Software](https://www.getapp.sg/directory/561/live-chat/software)

## Alternatives

1. [ChatGPT](https://www.getapp.sg/software/2070494/chatgpt) — 4.4/5 (402 reviews)
2. [Chatbase](https://www.getapp.sg/software/2069516/chatbase) — 4.3/5 (73 reviews)
3. [Tidio](https://www.getapp.sg/software/105081/tidio-chat) — 4.7/5 (590 reviews)
4. [Botsonic](https://www.getapp.sg/software/2071616/botsonic) — 4.8/5 (81 reviews)
5. [Zipchat](https://www.getapp.sg/software/2069971/zipchat) — 4.8/5 (26 reviews)

## Reviews

### "PerfectBot is the perfect AI agent for me\!" — 5.0/5

> **Dan** | *19 September 2024* | Automotive | Recommendation rating: 10.0/10
> 
> **Pros**: I like that PerfectBot will work with multiple channels in Gorgias, and using multiple ecommerce platforms.  I originally started with PerfectBot because Gorgias rolled out their AI Agent but it is only available if you have a Shopify store.  I have been on BigCommerce, it's a much better platform for many reasons, and didn't want to switch to Shopify just to get AI Agent.  I found PerfectBot and it's been the most amazing, helpful thing I've ever done for customer service.  I've hired dozens of people over the last 15 years, all of the time I put into training them and then they end up leaving eventually. People get sick, they have kids to pick up, etc.  PerfectBot is just on, 24/7, no issues, and the information it provides customers is always accurate because it only tells customers information that I have provided to the AI.  Bad info can cost a lot of money and hurt our reputation as a business, so this feature alone is worth having AI customer service as the first point of contact.  It's smart enough to know how to bow out of certain questions and redirect those tickets to live agents.  It has cut down on my time answering repetitive tickets so much, I'm talking hours per day.  And I've only been using PerfectBot for a few weeks now.  It will get smarter over time.  Also the tech support/customer service from PerfectBot has been great.  I have worked with \[sensitive content hidden\] more than anyone else but everyone I've talked to has been polite, quick to respond, and helpful.  They really know what they're doing.
> 
> **Cons**: The only thing I don't like is the PerfectBot widget on the right side panel in Gorgias.  I keep deleting the widget, it keeps coming back.  It's not useful to me so I'd rather it just not be there.  That's literally the only con I can come up with - everything about PerfectBot is awesome, and I'm pretty picky with this stuff.
> 
> I kind of did that in the "pros" section, maybe I should have been more concise up there and saved all the details for this section.  TLDR:   PerfectBot works amazingly, it will answer chats and emails which is not common (most chatbots only work in chat channels), it's consistent, reliable, easy to train, and the people behind the AI are top notch.  It's the best customer service upgrade I've done since installing Gorgias in 2023 and it has taken my company's customer experience to levels we've never even considered to be possible, with 24/7/365 coverage that actually gives our customers really accurate, detailed answers - better than what 90% of my human agents over the years have been able to provide.  It's as knowledgeable as me, but available all day every day and it types faster than I can type.  Everyone can freak out about AI taking over, I hope it does.  I've been answering the same questions for 15 years and worked in retail for about 20 years before that, I'm burned out.  Let AI handle this stuff so you can focus on other tasks like growing the company or making it more efficient in other ways.  This kind of AI is immensely helpful.

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### "Great Addition To Our Customer Service Team\!" — 5.0/5

> **Anna** | *22 March 2024* | Apparel & Fashion | Recommendation rating: 10.0/10
> 
> **Pros**: We were mainly convinced by the PerfectBot's ability to handle first-time requests and close the majority of chat tickets coming in before they get to our customer service team.
> 
> **Cons**: Whilst the customer service is outstanding, the system behind it can still use some development: E.g. easier data entry and a proper dashboard.
> 
> The entire team is very pleased with the outcome of the PerfectBot thus far. We were able to reduce the overall first response time to 7 seconds and the resolution time to 4 hours.

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### "A good start" — 5.0/5

> **ASTRID** | *9 May 2024* | Cosmetics | Recommendation rating: 8.0/10
> 
> **Pros**: The contact with the team, their proactivity, the onboarding during the trial period
> 
> **Cons**: Only available in english, waiting for the tool to be multi lingual

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### "Beyond impressive" — 5.0/5

> **Jennifer** | *28 May 2024* | Logistics & Supply Chain | Recommendation rating: 10.0/10
> 
> **Pros**: Super easy to get going, I was shocked at how good the responses were on chat. The learning development was minimal as well, which made our lives easy and limited time required to get it rolling out.
> 
> **Cons**: Nothing, it’s everything you need and more.
> 
> Our staff were overrun with emails and messages. The chatbot took over 50% of the workload off the team. Highly recommend.

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### "Provide customer support 24/7 and improve customer satisfaction\!" — 4.0/5

> **Stephany** | *9 July 2024* | Consumer Electronics | Recommendation rating: 10.0/10
> 
> **Pros**: We love the fact that we can update the Bot's knowledge easily and that the PerfectBot's team is always ready and willing to help. They provide great support and have made it a pleasure to work with.
> 
> **Cons**: The only aspect that I think PerfectBot needs to improve is the ability to update it's knowledge automatically. For example: If you are selling products on your website and you release a new product launch, you'd have to update the bots knowledge about said product manually. Granted this process is simple. However, it would be ideal if the Bot can learn this information automatically based on the information that is currently published on your website.
> 
> So far, we love this tool and we are optimistic about all of the new features PerfectBot's team is working on. We have also seen an improvement on our chat tickets in terms of customer satisfaction which is why we decided to implement this tool on our website.

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## Links

- [View on GetApp](https://www.getapp.sg/software/2069817/perfectbot)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/emerging-technology-software/a/perfectbot/> |
| en-AE | <https://www.getapp.ae/software/2069817/perfectbot> |
| en-AU | <https://www.getapp.com.au/software/2069817/perfectbot> |
| en-CA | <https://www.getapp.ca/software/2069817/perfectbot> |
| en-GB | <https://www.getapp.co.uk/software/2069817/perfectbot> |
| en-IE | <https://www.getapp.ie/software/2069817/perfectbot> |
| en-NZ | <https://www.getapp.co.nz/software/2069817/perfectbot> |
| en-SG | <https://www.getapp.sg/software/2069817/perfectbot> |
| en-ZA | <https://www.getapp.za.com/software/2069817/perfectbot> |

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