---
description: If you're in a hunt for the best solution for your business, learn what Pristo CX has to offer thanks to GetApp Singapore. We provide the most detailed information on pricing, benefits, and disadvantages of software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Pristo CX Price, Reviews & Ratings | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Survey Software](/directory/234/survey/software) > [Pristo CX](/software/2071478/pristo)

# Pristo CX

Canonical: https://www.getapp.sg/software/2071478/pristo

> Customer experience platform: send surveys by SMS or email, track NPS and satisfaction, and get alerts on low scores.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Pristo CX

Catch unhappy customers in time
Alert rules flag responses that need attention, such as low scores, email the right people and let your team track each case from Open to Closed.

Ask at the right moment, automatically
Surveys go out after a purchase, a service call, a visit or any event your systems send through the API, within the sending days and hours you choose, with reminders for those who have not answered.

See where the experience changes
Dashboards show NPS, satisfaction scores and response rates over time, broken down by branch, region, service type or any other customer attribute, so you can compare units and periods.

Understand open-text feedback at scale
AI analysis adds sentiment, intent (complaint, praise, request, question or suggestion) and topics from your own category list to open-text answers, so recurring issues stand out without reading every comment.

Built for Hebrew and right-to-left
Surveys fully support right-to-left languages such as Hebrew and Arabic, with up to five translations per survey.

Fits your existing systems
Import contacts from Excel or CSV, send activities through the API, export responses, and run separate programs for different teams or brands with role-based access.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: MPayer

## Commercial Context

- **Starting Price**: US$160.00
- **Pricing model**: Flat Rate
- **Pricing Details**: Pristo CX is priced by usage: the number of survey distributions per month and the number of users. Every plan includes all features, including automated surveys, dashboards, alerts, API access and 24 months of data retention.

Plans start at about $160/month (ILS 490, excl. VAT) for 200 distributions and 2 users, and scale up to 500,000 distributions and 275 users on Enterprise plans. Distributions above the monthly quota are billed at the plan's per-distribution rate, and each additional user costs about $10/month (ILS 30).

SMS and email distribution costs are included. WhatsApp messages carry an additional fee paid directly to Meta. Data retention beyond 24 months is available for an additional 10% of the monthly price per extra year.

Prices are set in Israeli shekels and exclude VAT. USD amounts are approximate and may change with the exchange rate.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise)
- **Supported Languages**: English, Hebrew
- **Available Countries**: Australia, Canada, France, Germany, India, Ireland, Israel, Italy, Mexico, Netherlands, New Zealand, Philippines, Singapore, South Africa, United Arab Emirates, United Kingdom, United States

## Features

- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Notifications
- Anonymous Feedback
- Audience Targeting
- Barcode and Signature Capture
- Conditional Logic
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Dashboard Creation
- Data Import/Export
- Data Visualization
- Design
- Drag-and-drop Form Builder

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base

## Category

- [Survey Software](https://www.getapp.sg/directory/234/survey/software)

## Related Categories

- [Survey Software](https://www.getapp.sg/directory/234/survey/software)
- [Forms Automation Software](https://www.getapp.sg/directory/589/forms-automation/software)
- [Data Collection Software](https://www.getapp.sg/directory/707/data-collection/software)
- [Customer Experience Software](https://www.getapp.sg/directory/601/customer-experience/software)
- [Form Builder Software](https://www.getapp.sg/directory/3893/form-builder/software)

## Alternatives

1. [Typeform](https://www.getapp.sg/software/91581/typeform) — 4.7/5 (985 reviews)
2. [Appenate (formerly Forms On Fire)](https://www.getapp.sg/software/104465/forms-on-fire-mobile) (0 reviews)
3. [Fulcrum](https://www.getapp.sg/software/116763/fulcrum) — 4.7/5 (238 reviews)
4. [GoFormz](https://www.getapp.sg/software/123459/goformz) — 4.8/5 (136 reviews)
5. [Jotform](https://www.getapp.sg/software/10191/jotform-4-0) — 4.7/5 (2934 reviews)

## Reviews

### "Pristo platform is excellent for conducting market research surveys" — 5.0/5

> **Hana** | *22 November 2023* | Government Administration | Recommendation rating: 10.0/10
> 
> **Pros**: The product is consistently being enhanced and the customer support is outstanding and proactive. It offers a great variety of predefined question formats and allows customization to meet the specific needs of clients and customers.
> 
> **Cons**: There are instances where the automated emails sent through the automation tool fail to be delivered, and unfortunately, the user remains unaware of this issue.

## Links

- [View on GetApp](https://www.getapp.sg/software/2071478/pristo)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-management-software/a/pristo/> |
| en-AE | <https://www.getapp.ae/software/2071478/pristo> |
| en-AU | <https://www.getapp.com.au/software/2071478/pristo> |
| en-CA | <https://www.getapp.ca/software/2071478/pristo> |
| en-GB | <https://www.getapp.co.uk/software/2071478/pristo> |
| en-IE | <https://www.getapp.ie/software/2071478/pristo> |
| en-NZ | <https://www.getapp.co.nz/software/2071478/pristo> |
| en-SG | <https://www.getapp.sg/software/2071478/pristo> |
| en-ZA | <https://www.getapp.za.com/software/2071478/pristo> |

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