---
description: If you're in a hunt for the best solution for your business, learn what etrack1 has to offer thanks to GetApp Singapore. We provide the most detailed information on pricing, benefits, and disadvantages of software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: etrack1 Price, Reviews & Ratings | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Complaint Management Software](/directory/841/complaint-management/software) > [etrack1](/software/2071899/etrack1)

# etrack1

Canonical: https://www.getapp.sg/software/2071899/etrack1

> etrack1 owns the entire value chain from technology to implementation, hosting and support.

This means that our customers have one point of contact. If something doesn't work or if there’s a need for support or consultancy, there will always only be one sole responsible for everything.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## Overview

### Key benefits of etrack1

Collection of enquiries and documentation of consent/authorisation

HTTPS-based submission of additional information to customers to ensure personal and confidential information and attachments

Masking incoming messages in case of sensitive information

Dynamic calculation of order handling based on differentiated SLA, time zones and opening hours of the customer centre

Overview of upcoming tasks based on assigned “skill-sets” or users for resource planning purposes
Send reply to e-Boks (CVR + CVR)

Send responses to the organisation’s existing extranet
Postpone the case for further consideration

Forward a request to someone outside etrack1 with a reminder functionality to respond to and notify the customer about additional expected response time
Connect multiple cases to one

Save drafts and let another employee complete the task and reply

Mask text in forwarded emails and respond to it when the customer is answered

Mask content in outgoing messages for personal or confidential information

## About the vendor

- **Company**: Indicia Danmark

## Commercial Context

- **Starting Price**: €80.00
- **Pricing model**: Per User
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Danish, English, Finnish, German, Norwegian
- **Available Countries**: Denmark, Faroe Islands, Finland, Greenland, Norway, Sweden

## Features

- API
- Activity Tracking
- Alerts/Escalation
- Analytics
- Autoresponders
- CRM
- Call Routing
- Customer History
- Customer Segmentation
- Customizable Templates
- Data Import/Export
- Drag & Drop
- Email Management
- Engagement Tracking
- Inbox Management
- Knowledge Base Management
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Prioritization

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [Complaint Management Software](https://www.getapp.sg/directory/841/complaint-management/software)

## Related Categories

- [Complaint Management Software](https://www.getapp.sg/directory/841/complaint-management/software)
- [Live Chat Software](https://www.getapp.sg/directory/561/live-chat/software)
- [Customer Satisfaction Software](https://www.getapp.sg/directory/1029/customer-satisfaction/software)
- [Service Desk Software](https://www.getapp.sg/directory/1249/service-desk/software)
- [Customer Engagement Software](https://www.getapp.sg/directory/650/customer-engagement/software)

## Alternatives

1. [Freshdesk](https://www.getapp.sg/software/10317/freshdesk) — 4.5/5 (3408 reviews)
2. [Zoho Desk](https://www.getapp.sg/software/10036/zoho-desk) — 4.5/5 (2211 reviews)
3. [LiveAgent](https://www.getapp.sg/software/91301/liveagent) — 4.7/5 (1753 reviews)
4. [Bitrix24](https://www.getapp.sg/software/90602/bitrix24) — 4.2/5 (984 reviews)
5. [Zendesk Suite](https://www.getapp.sg/software/9448/zendesk) — 4.4/5 (4072 reviews)

## Links

- [View on GetApp](https://www.getapp.sg/software/2071899/etrack1)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/etrack1/> |
| en-AE | <https://www.getapp.ae/software/2071899/etrack1> |
| en-AU | <https://www.getapp.com.au/software/2071899/etrack1> |
| en-CA | <https://www.getapp.ca/software/2071899/etrack1> |
| en-GB | <https://www.getapp.co.uk/software/2071899/etrack1> |
| en-IE | <https://www.getapp.ie/software/2071899/etrack1> |
| en-NZ | <https://www.getapp.co.nz/software/2071899/etrack1> |
| en-SG | <https://www.getapp.sg/software/2071899/etrack1> |
| en-ZA | <https://www.getapp.za.com/software/2071899/etrack1> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Review, Compare and Evaluate small business software. GetApp Singapore has software offers, SaaS and Cloud Apps, independent evaluations and reviews.","email":"info@getapp.sg","url":"https://www.getapp.sg/","logo":"https://dm-localsites-assets-prod.imgix.net/images/getapp/getapp-logo-light-mode-5f7ee07199c9b3b045bc654a55a2b9fa.svg","@type":"Organization","@id":"https://www.getapp.sg/#organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/getapp","https://www.facebook.com/GetAppcom","https://www.linkedin.com/company/getapp-com-a-gartner-company/","https://www.instagram.com/getappcom/","https://www.youtube.com/c/GetAppCom"]},{"name":"etrack1","description":"etrack1 is for customer centres with passionate customer service managers and employees who find that shared Outlook folders, or their current ticketing / CRM / telephone system, offers more challenges than solutions.\n\netrack1 is for customer service managers and employees who know they can provide much better service and do their work significantly more efficient if they have the best available tools.\n\netrack1 is for customer service managers and employees who need our experience from hundreds of implementations. For those who do not want to buy technology from one place, implementation from another and get support from a third.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/a3b4ee0e-8cf3-46d5-8567-ab5af6b46002.jpeg","url":"https://www.getapp.sg/software/2071899/etrack1","@type":"SoftwareApplication","@id":"https://www.getapp.sg/software/2071899/etrack1#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.sg/#organization"},"offers":{"price":"80","@type":"Offer","priceCurrency":"EUR"},"operatingSystem":"Cloud"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Complaint Management Software","position":2,"item":"/directory/841/complaint-management/software","@type":"ListItem"},{"name":"etrack1","position":3,"item":"/software/2071899/etrack1","@type":"ListItem"}],"@id":"https://www.getapp.sg/software/2071899/etrack1#breadcrumblist"}]}
</script>