---
description: If you're in a hunt for the best solution for your business, learn what Operata has to offer thanks to GetApp Singapore. We provide the most detailed information on pricing, benefits, and disadvantages of software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Operata Price, Reviews & Ratings | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Call Tracking Software](/directory/749/call-tracking/software) > [Operata](/software/2072088/operata)

# Operata

Canonical: https://www.getapp.sg/software/2072088/operata

> Designed for IT operations, contact center operations, and contact center agents, Operata is a customer experience platform that works with Amazon Connect, Genesys Cloud CX, NICE CXone, Salesforce Service Cloud Voice, ServiceNow Voice, Zendesk Voice, and many more. Users can ingest third-party data and insights into any system, enhancing the CX and improving key metrics from call abandonment to sentiment and service availability.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Key benefits of Operata

• Monitor service levels: Continually measure CCaaS activity and performance, including carriers and integration to third-party Apps.
• Single data view: View carrier flows and routing performance with instant visibility on every issue encountered.
• Optimize your spend: Gain insights to manage resources better, optimize flows, reduce call length, and lower costs.
• Proactive answers \& end-to-end observability: Obtain actionable insights into every call at every moment - across agents, desktops, browsers, CCaaS, cloud regions, and carriers.
• Learn from billions of minutes: Large data sets and diverse sources drive baseline comparison Vs trends. Gain deep insights into health \& focus areas for improvement.
• Measure real ‘people experience’: At a glance, CX and AX scores rate audio traversing your systems using ITU perceptual quality standards.
• Resolution orchestration: Use workflow and alerts to automate actions to remediate problems, raise tickets, and reroute calls.

## About the vendor

- **Company**: Operata

## Commercial Context

- **Starting Price**: A$3,000.00
- **Pricing model**: Usage Based
- **Pricing Details**: Inc. 750,000 mins
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Argentina, Australia, Bolivia, Brazil, Canada, Chile, Colombia, Ecuador, Falkland Islands, France, French Guiana, Germany, Guyana, India, Ireland, Italy, Mexico, Netherlands, New Zealand, Paraguay and 10 more

## Features

- Activity Dashboard
- Agent Interface
- Alerts/Notifications
- Benchmarking
- CRM
- Call Center Management
- Call Monitoring
- Call Reporting
- Call Tracking
- Customizable Dashboard
- Customizable Reports
- Data Connectors
- Data Import/Export
- Data Transformation
- Data Visualization
- Interaction Tracking
- Interactive Reports
- Monitoring
- Multiple Data Sources
- Performance Management

## Integrations (4 total)

- Amazon Connect
- GENESYS
- NiCE CXone
- ServiceNow

## Category

- [Call Tracking Software](https://www.getapp.sg/directory/749/call-tracking/software)

## Related Categories

- [Call Tracking Software](https://www.getapp.sg/directory/749/call-tracking/software)
- [Call Centre Software](https://www.getapp.sg/directory/275/call-center/software)
- [Telephony Software](https://www.getapp.sg/directory/294/telephony/software)
- [Customer Experience Software](https://www.getapp.sg/directory/601/customer-experience/software)
- [Business Intelligence Tools](https://www.getapp.sg/directory/318/business-intelligence/software)

## Alternatives

1. [ActivTrak](https://www.getapp.sg/software/110667/activtrak) — 4.5/5 (591 reviews)
2. [inconnect](https://www.getapp.sg/software/2057354/inconcert-omnichannel-contact-center) — 3.9/5 (19 reviews)
3. [Bitrix24](https://www.getapp.sg/software/90602/bitrix24) — 4.2/5 (990 reviews)
4. [Microcall](https://www.getapp.sg/software/2069081/microcall) — 4.6/5 (18 reviews)
5. [Centralpoint](https://www.getapp.sg/software/111983/centralpoint) — 4.6/5 (9 reviews)

## Links

- [View on GetApp](https://www.getapp.sg/software/2072088/operata)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-management-software/a/operata/> |
| en-AE | <https://www.getapp.ae/software/2072088/operata> |
| en-AU | <https://www.getapp.com.au/software/2072088/operata> |
| en-CA | <https://www.getapp.ca/software/2072088/operata> |
| en-GB | <https://www.getapp.co.uk/software/2072088/operata> |
| en-IE | <https://www.getapp.ie/software/2072088/operata> |
| en-NZ | <https://www.getapp.co.nz/software/2072088/operata> |
| en-SG | <https://www.getapp.sg/software/2072088/operata> |
| en-ZA | <https://www.getapp.za.com/software/2072088/operata> |

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