---
description: If you're in a hunt for the best solution for your business, learn what chatlyn has to offer thanks to GetApp Singapore. We provide the most detailed information on pricing, benefits, and disadvantages of software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: chatlyn Price, Reviews & Ratings | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Customer Communications Management Software](/directory/1139/customer-communications-management/software) > [chatlyn](/software/2073365/chatlyn)

# chatlyn

Canonical: https://www.getapp.sg/software/2073365/chatlyn

> chatlyn is a guest communication platform for luxury hospitality: one inbox for WhatsApp, email, webchat, Instagram and Facebook Messenger, Airbnb and Booking.com, guest journey messages triggered by your PMS, and an AI chatbot that answers routine questions in seconds while your team stays in charg
> 
> Verdict: Rated **5.0/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of chatlyn

Turn guest messaging into revenue

PMS-triggered messages and WhatsApp campaigns reach guests at the moment they are deciding, with offers such as upgrades, spa treatments, dining or late checkout. Spa Resort Geinberg reaches 10,000+ guests a year on WhatsApp with a 95% open rate, against roughly 20% for email.

Answer faster, win the booking

Guests write on the channel they prefer and won't wait. With every channel in one inbox and AI replying in around three seconds, enquiries get an answer while interest is still warm. At Soneva Fushi, bespoke quote time fell from 35 minutes to under five.

Your website answers around the clock

The webchat widget with AI first-level support gives visitors answers on opening hours, offers and directions at any hour, in their language, and hands over to your team when a person is needed.

Fewer repetitive questions for your team

The AI resolves the questions that fill the phone lines. The IMLAUER Group went from 6% to 93% of queries resolved by AI; at Spa Resort Geinberg, 86% of webchat questions need no staff involvement.

Nothing falls through the cracks

Every conversation is assigned to an agent or team, labelled, filtered and annotated with private notes and @mentions, so a request sent on Instagram at midnight still has an owner in the morning.

Concierge response times, wherever your team is

Mobile apps with push notifications and a live view of open, unattended and unassigned conversations keep replies at five-star pace. The St. Regis Le Morne's 30 butlers answer on one WhatsApp number in under five minutes, day and night, every reply written personally.

Speak every guest's language

Agents translate messages inside the inbox, contacts carry a preferred language, and WhatsApp templates go out in the guest's language when a version exists.

Consistency that survives turnover

Approved templates, ready-made journey messages and one shared inbox mean new team members work to the same standard from their first shift, without depending on any one person's habits.

WhatsApp without the workarounds

The WhatsApp Business API removes the five-device limit and lets you reach guests outside the 24-hour window with Meta-approved templates, sent to individuals, journeys or whole guest lists, with delivery and read tracking per message.

See where communication stands

Reports on first response time, resolution time, customer waiting time and conversation volume by agent, team, label and channel show where the bottlenecks are, and everything exports to CSV.

Set up alongside the chatlyn team

Your PMS connection is configured with the chatlyn team, and ready-made template drafts for each reservation event give you a working guest journey to refine rather than a blank page.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 2 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Chatlyn

## Commercial Context

- **Starting Price**: €3,000.00
- **Pricing model**: Other
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: Arabic, Basque, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more

## Features

- API
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Autoresponders
- CRM
- Chat/Messaging
- Collaboration Tools
- Customizable Branding
- Email Management
- Feedback Management
- Inbox Management
- Interaction Tracking
- Multi-Channel Communication
- Multi-Language
- On-Demand Communications
- Personalization
- Reporting & Statistics
- SMS Messaging
- Social Media Integration

## Integrations (5 total)

- Apaleo
- Mews
- OPERA Cloud Property Management
- Slack
- Zapier

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Customer Communications Management Software](https://www.getapp.sg/directory/1139/customer-communications-management/software)

## Alternatives

1. [WhatsApp](https://www.getapp.sg/software/2035411/whatsapp) — 4.7/5 (16398 reviews)
2. [Viber](https://www.getapp.sg/software/2049588/viber) — 4.4/5 (4060 reviews)
3. [Telegram](https://www.getapp.sg/software/114023/telegram) — 4.7/5 (6426 reviews)
4. [Text Request](https://www.getapp.sg/software/2051851/text-request) — 4.6/5 (1193 reviews)
5. [Adit](https://www.getapp.sg/software/2046768/adit) — 4.7/5 (293 reviews)

## Reviews

### "chatlyn makes Global Customer Communication Easy" — 5.0/5

> **Luís** | *2 October 2024* | Leisure, Travel & Tourism | Recommendation rating: 10.0/10
> 
> **Pros**: The WhatsApp newsletters are a game-changer. With multi-language support, it’s easy to make sure every customer gets the message in their language. It’s simple to use, and personalization with placeholders, like adding names, makes a big difference in customer satisfaction. The omnichannel inbox also keeps everything in one place, which is super convenient.
> 
> **Cons**: There’s an initial investment of time needed to set up the system properly and get familiar with all the features. It takes some effort at the beginning, but the onboarding team makes it manageable, and once everything is in place, it’s smooth sailing.
> 
> The biggest problem chatlyn solved for us was managing communication with a global customer base. We have over 1600 tours, and keeping everything organized was a headache. chatlyn makes it easy to send personalized messages, automatically translated, which keeps our customers happy and informed. It also saves us time by automating a lot of our work, letting the team focus on improving our services. Overall, it’s been a huge help in boosting customer satisfaction and making our operations run smoother.

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### "Manages all your conversations online, in a way that you can trust and be proud of" — 5.0/5

> **Colm** | *9 August 2024* | Health, Wellness & Fitness | Recommendation rating: 10.0/10
> 
> **Pros**: Easy to use. Overview of all our conversational online channels. It automatically responds to our clients. It does a great job of answering simple questions onnour behalf.
> 
> **Cons**: Nothing to complain about here. The tech does exactly what it says. The value far outweighs the price. I can't recommend them highly enough.
> 
> Highly professional and quick. eager to please and knowledgeable.

## Links

- [View on GetApp](https://www.getapp.sg/software/2073365/chatlyn)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-management-software/a/chatlyn/> |
| en-AE | <https://www.getapp.ae/software/2073365/chatlyn> |
| en-AU | <https://www.getapp.com.au/software/2073365/chatlyn> |
| en-CA | <https://www.getapp.ca/software/2073365/chatlyn> |
| en-GB | <https://www.getapp.co.uk/software/2073365/chatlyn> |
| en-IE | <https://www.getapp.ie/software/2073365/chatlyn> |
| en-NZ | <https://www.getapp.co.nz/software/2073365/chatlyn> |
| en-SG | <https://www.getapp.sg/software/2073365/chatlyn> |
| en-ZA | <https://www.getapp.za.com/software/2073365/chatlyn> |

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Messages use Meta-approved templates with merge fields for arrival date, check-in time and other reservation details, are sent in the guest's preferred language when a version exists, and can carry an SMS fallback that fires only if a WhatsApp message cannot be delivered. Cancellations and booking changes update the queue on their own, and ready-made template drafts for each reservation event give you a starting point, from pre-arrival information to a post-stay message that invites a review.\n\nWhatsApp, within Meta's rules\n\nchatlyn runs on the WhatsApp Business API: no five-device limit, template creation and Meta approval handled inside the platform, per-message tracking of sent, delivered, read and failed, and sends to static or dynamic guest lists for offers such as upgrades, spa treatments, dining or late checkout. 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