---
description: If you're in a hunt for the best solution for your business, learn what SanCCS has to offer thanks to GetApp Singapore. We provide the most detailed information on pricing, benefits, and disadvantages of software.
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title: SanCCS Price, Reviews & Ratings | GetApp Singapore 2026
---

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# SanCCS

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> SanCCS is the top Contact Center Solution, featuring a Blended Dialer, Ticket Management, Quality Module, and Omni-Channel Integration with platforms like WhatsApp, email, and social media for seamless customer support and enhanced productivity.
> 
> Verdict: Rated **5.0/5** by 6 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of SanCCS

Improves Customer Experiences

Establishing a reliable and consistent means of communication with customers is crucial for building trust and fostering loyalty towards an organization. One effective communication channel is through a call center, which can provide customers with prompt assistance when they encounter issues or need help with a product or service. The convenience of being able to contact the company for support at any given time creates a positive impression on customers and can be a decisive factor in their decision to continue doing business with the organization. SanCCS enhances this experience by integrating multiple communication channels, such as WhatsApp, social media, and email, ensuring that customers can reach support through their preferred method.

Increases Productivity

By having dedicated call agents manage every external customer and business process concern, the rest of your company can focus on their primary tasks, reducing their workload and boosting overall productivity. SanCCS streamlines call management with features like Automated Call Distribution and Dynamic Agent Pacing, ensuring that calls are efficiently routed and handled by the most appropriate agents. This increased productivity can lead to significant cost reductions and substantial savings. Moreover, SanCCS's real-time analytics and reporting tools enable continuous performance monitoring and optimization, further enhancing operational efficiency.

Uplifts Sales

Whether handling inbound or outbound calls, a call center solution can significantly boost sales. Customer service executives can assist customers throughout their purchasing journey, making the process smoother and faster. SanCCS supports this with a Blended Dialer and various dialing modes, allowing agents to effectively manage both sales and support calls. The ability to provide immediate assistance and address customer inquiries in real-time can increase conversion rates and drive sales growth. Additionally, SanCCS's integration with CRM systems ensures that agents have access to relevant customer information, enabling personalized interactions that can further enhance sales efforts.

Easier Lead Generation

Having your executives contact potential leads directly allows for more effective lead generation. By providing real-time, immediate feedback, your team can engage with leads dynamically and qualify them more efficiently than waiting for leads to reach out on their own. SanCCS facilitates this process with advanced features like predictive dialing and API integration, which streamline lead management and improve the overall efficiency of your sales team. The ability to track and analyze lead interactions through the platform's reporting tools helps refine lead generation strategies and improve conversion rates over time.

By leveraging the advanced capabilities of SanCCS, businesses can significantly enhance customer experiences, increase productivity, boost sales, and streamline lead generation efforts, driving overall growth and success.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 6 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 4.7/5 | Based on overall reviews |
| Value for Money | 4.8/5 | Based on overall reviews |
| Features | 4.7/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: SAN Softwares Pvt Ltd

## Commercial Context

- **Starting Price**: US$18.00
- **Pricing model**: Per User
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: India, Kenya, Kuwait, Oman, Philippines, Qatar, Saudi Arabia, United Arab Emirates, United Kingdom

## Features

- AI Copilot
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Application Management
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- Autoresponders
- Blended Call Center
- CRM
- Call Center Management
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring

## Integrations (6 total)

- Freshdesk
- HubSpot CRM
- Kapture CX
- LeadSquared
- Salesforce Platform
- Vtiger CRM

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Customer Support Software](https://www.getapp.sg/directory/562/customer-support/software)

## Related Categories

- [Customer Support Software](https://www.getapp.sg/directory/562/customer-support/software)
- [IVR Software](https://www.getapp.sg/directory/289/ivr/software)
- [Remote Monitoring and Management Software](https://www.getapp.sg/directory/1767/remote-monitoring-and-management/software)
- [Customer Service Software](https://www.getapp.sg/directory/231/customer-service/software)
- [Predictive Dialer Software](https://www.getapp.sg/directory/849/predictive-dialer/software)

## Alternatives

1. [Freshdesk](https://www.getapp.sg/software/10317/freshdesk) — 4.5/5 (3425 reviews)
2. [Salesforce Sales Cloud](https://www.getapp.sg/software/90378/salesforce) — 4.4/5 (18782 reviews)
3. [Zendesk Suite](https://www.getapp.sg/software/9448/zendesk) — 4.4/5 (4079 reviews)
4. [LiveAgent](https://www.getapp.sg/software/91301/liveagent) — 4.7/5 (1781 reviews)
5. [LiveChat](https://www.getapp.sg/software/8385/livechat) — 4.6/5 (1723 reviews)

## Reviews

### "Amazing tool" — 5.0/5

> **Mrinal** | *18 April 2024* | Internet | Recommendation rating: 10.0/10
> 
> **Pros**: 1. Call management feature is very interesting which helped us to monitor and assess quality.
2. Integration is easy with our in house CRM, WhatsApp , Email and SMS.
> 
> **Cons**: Everything is good but still some feature in admin panel need to improve.
> 
> 1\. Good Support from the company during and after onboarding.
2. UX is good and it is user friendly.
3. Simple to implement.
4. MIS reporting is very useful for management.

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### "Value for Money Solution" — 5.0/5

> **Pankaj** | *17 April 2024* | Computer Networking | Recommendation rating: 10.0/10
> 
> **Pros**: Features are good and support is excellent...and the Management listens to their clients n act on their requirements to the satisfactory level. The personal level support makes the user feel more confident
> 
> **Cons**: Missing out on some AI features which they can implement in their solution to get the lead in the market
> 
> Perfect solution at a nominal cost, it gives every flexibility to the user to mold the CCS according to their requirement. Not to forget in a nominal cost.

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### "Reliable, User-Friendly & Value for Money Solution" — 5.0/5

> **Piyance** | *12 November 2025* | Computer Software | Recommendation rating: 9.0/10
> 
> **Pros**: We’ve been using SanCCS for over a year, and the experience has been excellent. The software is simple to implement, user-friendly, and highly efficient for managing customer communication and internal operations.
> 
> **Cons**: A few improvements in the design and admin panel, along with adding some AI features, could make the experience even better.
> 
> San Softwares provides a value-for-money, reliable, and scalable solution backed by exceptional customer support. Highly recommended for businesses looking to streamline operations and deliver superior customer experiences.

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### "SanCCS Review: Excellent Functionality with UI Enhancement Opportunities" — 5.0/5

> **Priyanshu** | *7 October 2024* | Transportation/Trucking/Railroad | Recommendation rating: 9.0/10
> 
> **Pros**: At Happy Holidays, we appreciate SanCCS for its user-friendliness, seamless omnichannel integration, and effortless connection with our immigration CRM. This has improved our lead follow-up process and enabled smoother client interactions across various platforms, enhancing our service delivery. SanCCS has effectively streamlined our operations, becoming an essential tool for our team.
> 
> **Cons**: At Happy Holidays, we appreciate SanCCS's functionality but find its interface and color theme outdated. Improving the UI could enhance user experience and make navigation more intuitive for our team.

-----

### "Positive Review for San Softwares Private Limited" — 5.0/5

> **Puneet** | *17 April 2024* | Automotive | Recommendation rating: 9.0/10
> 
> **Pros**: I've been using the dialer and Veda ERP software from San Software’s Private Limited From last 6 years now, and I must say, I'm thoroughly impressed. These tools have significantly streamlined our operations and enhanced our productivity. The dialer is incredibly efficient, making communication with clients seamless, while the Veda ERP software has revolutionized our business processes, providing us with valuable insights and empowering better decision-making.
> 
> **Cons**: What sets San Softwares Private Limited apart is not just the quality of their products, but also their exceptional customer support. Any time I've had an issue or a question, their support team has been quick to respond and resolve it, ensuring minimal disruption to our workflow.
> 
> Overall, I highly recommend San Softwares Private Limited to any business looking for reliable dialer and ERP solutions. Thank you for your excellent products and service\!
Warm regards,
Puneet Verma

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## Links

- [View on GetApp](https://www.getapp.sg/software/2074443/sanccs)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/it-communications-software/a/sanccs/> |
| en-AE | <https://www.getapp.ae/software/2074443/sanccs> |
| en-AU | <https://www.getapp.com.au/software/2074443/sanccs> |
| en-CA | <https://www.getapp.ca/software/2074443/sanccs> |
| en-GB | <https://www.getapp.co.uk/software/2074443/sanccs> |
| en-IE | <https://www.getapp.ie/software/2074443/sanccs> |
| en-NZ | <https://www.getapp.co.nz/software/2074443/sanccs> |
| en-SG | <https://www.getapp.sg/software/2074443/sanccs> |
| en-ZA | <https://www.getapp.za.com/software/2074443/sanccs> |

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