---
description: If you're in a hunt for the best solution for your business, learn what eFACiLiTY Helpdesk and Knowledgebase has to offer thanks to GetApp Singapore. We provide the most detailed information on pricing, benefits, and disadvantages of software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: eFACiLiTY Helpdesk and Knowledgebase Price, Reviews & Ratings | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [eFACiLiTY Helpdesk and Knowledgebase](/software/2074486/efacility-helpdesk-and-knowledgebase)

# eFACiLiTY Helpdesk and Knowledgebase

Canonical: https://www.getapp.sg/software/2074486/efacility-helpdesk-and-knowledgebase

> Streamline service request management, reduce response times, and enhance support efficiency with eFACiLiTY®'s Helpdesk and Knowledgebase solution.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Key benefits of eFACiLiTY Helpdesk and Knowledgebase

1\.	Integrated Platform: Our solution provides a centralized platform for managing helpdesk tickets and knowledge bases, streamlining operations, and enhancing accessibility to critical information.
2.	Automated Processes: By automating manual processes, our solution reduces the time and resources required for issue resolution, leading to quicker response times.
3.	Centralized Access: With a centralized platform, organizations gain easy access to essential information, facilitating informed decision-making and prompt issue resolution.
4.	Efficient Escalation Mechanism: Our system includes an advanced escalation feature that ensures critical issues are promptly identified and escalated to the appropriate level, minimizing delays and improving response times.
5.	Improved Efficiency: Streamlined processes and centralized access contribute to improved organizational efficiency, enabling quicker resolution of service requests and grievances.
6.	Enhanced Customer Satisfaction: By reducing delays in issue resolution and improving operational efficiency, our solution enhances customer satisfaction levels, strengthening organizational reputation.

## About the vendor

- **Company**: Sierra ODC
- **Location**: Coimbatore, India
- **Founded**: 1998

## Commercial Context

- **Starting Price**: US$1,200.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Please contact SIERRA ODC for a quote tailored to your organization’s exact needs.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Android (Mobile), iPhone (Mobile)
- **Supported Languages**: Arabic, English
- **Available Countries**: Bahrain, Brunei, Cyprus, Egypt, India, Indonesia, Ireland, Japan, Jordan, Kenya, Kuwait, Marshall Islands, Nigeria, Oman, Philippines, Qatar, Saudi Arabia, Singapore, South Africa, Sri Lanka and 4 more

## Features

- Alerts/Escalation
- Customizable Branding
- Knowledge Base Management
- Multi-Channel Communication
- Performance Metrics
- Prioritization
- Reporting/Analytics
- Service Level Agreement (SLA) Management
- Ticket Management

## Integrations (2 total)

- BMS
- OSOS ERP

## Support Options

- Email/Help Desk
- FAQs/Forum
- Phone Support
- Chat

## Category

- [Help Desk Software](https://www.getapp.sg/directory/287/help-desk-ticketing/software)

## Alternatives

1. [Freshdesk](https://www.getapp.sg/software/10317/freshdesk) — 4.5/5 (3410 reviews)
2. [LiveAgent](https://www.getapp.sg/software/91301/liveagent) — 4.7/5 (1755 reviews)
3. [Zendesk Suite](https://www.getapp.sg/software/9448/zendesk) — 4.4/5 (4076 reviews)
4. [Milvus](https://www.getapp.sg/software/132287/milvus) — 4.8/5 (298 reviews)
5. [BeyondTrust Remote Support](https://www.getapp.sg/software/113939/bomgar) — 4.6/5 (2009 reviews)

## Links

- [View on GetApp](https://www.getapp.sg/software/2074486/efacility-helpdesk-and-knowledgebase)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/efacility-helpdesk-and-knowledgebase/> |
| en-AE | <https://www.getapp.ae/software/2074486/efacility-helpdesk-and-knowledgebase> |
| en-AU | <https://www.getapp.com.au/software/2074486/efacility-helpdesk-and-knowledgebase> |
| en-CA | <https://www.getapp.ca/software/2074486/efacility-helpdesk-and-knowledgebase> |
| en-GB | <https://www.getapp.co.uk/software/2074486/efacility-helpdesk-and-knowledgebase> |
| en-IE | <https://www.getapp.ie/software/2074486/efacility-helpdesk-and-knowledgebase> |
| en-NZ | <https://www.getapp.co.nz/software/2074486/efacility-helpdesk-and-knowledgebase> |
| en-SG | <https://www.getapp.sg/software/2074486/efacility-helpdesk-and-knowledgebase> |
| en-ZA | <https://www.getapp.za.com/software/2074486/efacility-helpdesk-and-knowledgebase> |

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