---
description: If you're in a hunt for the best solution for your business, learn what Luware Nimbus has to offer thanks to GetApp Singapore. We provide the most detailed information on pricing, benefits, and disadvantages of software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Luware Nimbus Price, Reviews & Ratings | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Contact Centre Software](/directory/593/contact-center/software) > [Luware Nimbus](/software/2075450/luware-nimbus)

# Luware Nimbus

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> Luware Nimbus is a Microsoft-certified, Teams-native CX solution that unifies communication, workflows, and interactions in one hub.
> 
> Verdict: Rated **4.4/5** by 7 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Luware Nimbus

\- One platform: Manage all interactions directly in Microsoft Teams without third-party tools.
- AI-driven routing: Detect customer intent and connect them to the right expert, improving First Call Resolution by up to 22%.
- Omnichannel: Handle voice, chat, email, and social interactions in one interface.
- Microsoft-certified: Native integration with Teams, Azure, and Power Automate.
- Analytics: Real-time and historical insights on performance and customer satisfaction.
- Secure \& reliable: SOC 2 Type II, ISO 27001, and M365 certified with 99.99% uptime and 24/7 support.
- Scalable: Modular features like Attendant Console, Routing, and full Omnichannel.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.4/5** | 7 Reviews |
| Ease of Use | 4.1/5 | Based on overall reviews |
| Customer Support | 4.3/5 | Based on overall reviews |
| Value for Money | 4.3/5 | Based on overall reviews |
| Features | 3.9/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Luware

## Commercial Context

- **Starting Price**: CHF 75.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: For pricing and detailed information about Luware Nimbus visit our website.
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise)
- **Supported Languages**: English, German
- **Available Countries**: Albania, Andorra, Anguilla, Antigua & Barbuda, Aruba, Austria, Bahamas, Barbados, Belarus, Belgium, Belize, Bermuda, Bosnia & Herzegovina, British Virgin Islands, Bulgaria, Canada, Cayman Islands, Costa Rica, Croatia, Cuba and 69 more

## Features

- API
- Agent Interface
- Automated Routing
- CRM
- Call Center Management
- Call Reporting
- Call Routing
- Call Transfer
- Collaboration Tools
- Dashboard
- Interaction Tracking
- Multi-Channel Communication
- Performance Management
- Queue Management
- Real-Time Monitoring
- Real-Time Reporting
- Reporting/Analytics
- Third-Party Integrations

## Integrations (13 total)

- Copilot
- Dynamics 365 Customer Service
- HubSpot CRM
- Insightly
- Jira
- Microsoft Teams
- Pega Platform
- Pipedrive
- Salesforce Sales Cloud
- ServiceNow
- Siebel CRM
- SugarCRM
- Zendesk Sell

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Contact Centre Software](https://www.getapp.sg/directory/593/contact-center/software)

## Related Categories

- [Contact Centre Software](https://www.getapp.sg/directory/593/contact-center/software)
- [Live Chat Software](https://www.getapp.sg/directory/561/live-chat/software)
- [VoIP Software](https://www.getapp.sg/directory/107/voip/software)
- [Customer Service Software](https://www.getapp.sg/directory/231/customer-service/software)
- [Call Centre Software](https://www.getapp.sg/directory/275/call-center/software)

## Alternatives

1. [Freshdesk](https://www.getapp.sg/software/10317/freshdesk) — 4.5/5 (3408 reviews)
2. [Salesforce Sales Cloud](https://www.getapp.sg/software/90378/salesforce) — 4.4/5 (18768 reviews)
3. [Zendesk Suite](https://www.getapp.sg/software/9448/zendesk) — 4.4/5 (4072 reviews)
4. [LiveAgent](https://www.getapp.sg/software/91301/liveagent) — 4.7/5 (1753 reviews)
5. [LiveChat](https://www.getapp.sg/software/8385/livechat) — 4.6/5 (1715 reviews)

## Reviews

### "Easy and powerful tool to use" — 4.0/5

> **Alexis** | *19 September 2024* | Insurance | Recommendation rating: 9.0/10
> 
> **Pros**: The fact that it is very easy to build workflows, the fact that the Luware team is very dynamic and supportive and the fact that interesting and original new functionalities are constantly being offered.
> 
> **Cons**: A few little things that can (and will be improved in the workflow editor.
> 
> I have only been working with nimbus for a few months, but was immediately able to create rather elaborate workflows and the customer support is excellent.

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### "Eine SaaS Lösung wie man sie sich wünscht" — 4.0/5

> **Joerg** | *19 September 2024* | Food Production | Recommendation rating: 9.0/10
> 
> **Pros**: Es ist einfach zu bedienen und erfordert wenig administrative Aufwand. Eine SaaS Lösung, wie man sich sie wünscht.
> 
> **Cons**: Es ist nicht einfach individuelle Anpassungen am Produkt durchzuführen. Manchmal muss man seine eigenen Prozesse anpassen anstatt das Produkt.
> 
> Kein aufdringlicher Service, klare Onboarding Anweisungen, gute Schulung und schnelles Go live. Des Weiteren wird man über Neuerungen auf dem Laufenden gehalten.

-----

### "Nimbus configurin" — 4.0/5

> **Guillermo** | *25 July 2024* | Telecommunications | Recommendation rating: 7.0/10
> 
> **Pros**: easy integration with Teams and its support
> 
> **Cons**: onboarding sessions with customer need coordination and sometimes facing issues to be resolved with OP team

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### "Danke Euch für den tollen Event" — 4.0/5

> **Severin** | *18 September 2024* | Insurance | Recommendation rating: 9.0/10
> 
> **Pros**: Das ganze Team das dahintersteckt. Komplett Integration in Teams und die stetige Weiterentwicklung
> 
> **Cons**: Fehler und das wir leider auf gewisse wichtige Features lange warten mussten
> 
> Guter Austausch und auf Wünsche wird eingegangen.

-----

### "VP Unified communications" — 5.0/5

> **Golan** | *1 September 2024* | Telecommunications | Recommendation rating: 10.0/10
> 
> **Pros**: The support team provides very high level of support
> 
> **Cons**: The product meets our customer's needs.

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## Links

- [View on GetApp](https://www.getapp.sg/software/2075450/luware-nimbus)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-management-software/a/luware-nimbus/> |
| en-AE | <https://www.getapp.ae/software/2075450/luware-nimbus> |
| en-AU | <https://www.getapp.com.au/software/2075450/luware-nimbus> |
| en-CA | <https://www.getapp.ca/software/2075450/luware-nimbus> |
| en-GB | <https://www.getapp.co.uk/software/2075450/luware-nimbus> |
| en-IE | <https://www.getapp.ie/software/2075450/luware-nimbus> |
| en-NZ | <https://www.getapp.co.nz/software/2075450/luware-nimbus> |
| en-SG | <https://www.getapp.sg/software/2075450/luware-nimbus> |
| en-ZA | <https://www.getapp.za.com/software/2075450/luware-nimbus> |

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