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description: If you're in a hunt for the best solution for your business, learn what HCL BigFix Service Management has to offer thanks to GetApp Singapore. We provide the most detailed information on pricing, benefits, and disadvantages of software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: HCL BigFix Service Management Price, Reviews & Ratings | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [ITSM Tools](/directory/292/it-service-management-itsm/software) > [HCL BigFix Service Management](/software/2078544/hcl-sx)

# HCL BigFix Service Management

Canonical: https://www.getapp.sg/software/2078544/hcl-sx

> HCL BigFix Service Management is an AI-powered enterprise service management platform that combines predictive, generative, and agentic AI to deliver actionable insights, intelligent automation, and faster decision-making. It helps organizations advance service management maturity.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Key benefits of HCL BigFix Service Management

Accelerated Deployment: It enables quick onboarding with a user-friendly experience, reducing the time needed to start using the platform. 
Comprehensive Service Management: It provides a single platform for managing various business functions, including IT, HR, facilities, and legal services, without additional charges.
Advanced Security: It ensures secure access to data and applications, offering robust security features such as SAML and MFA for enhanced protection.
Cost-Effective: HCL BigFix Service Management offers significant savings, with approximately 70% lower total cost of ownership compared to leading competitors.
Easy Upgrades and Maintenance: With one-click on-demand upgrades and maintenance, the software is designed for simplicity and ease of use.
Enhanced Operational Efficiency and Productivity: HCL BigFix Service Management enhances service delivery efficiency and consistency through AI-powered automation, reducing operational costs and empowering users with self-service tools and knowledge resources for increased productivity.

## About the vendor

- **Company**: HCL Software
- **Founded**: 1991

## Commercial Context

- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise)
- **Supported Languages**: Arabic, Chinese, English, French, German, Hindi, Indonesian, Japanese, Korean, Malay, Spanish, Thai, Vietnamese
- **Available Countries**: Australia, Canada, France, Germany, India, Ireland, Italy, Mexico, Netherlands, New Zealand, Philippines, Singapore, South Africa, United Arab Emirates, United Kingdom, United States

## Features

- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
- Change Management
- Chat/Messaging
- Configuration Management
- Contract/License Management
- Dashboard Creation
- Help Desk Management
- Incident Management
- Knowledge Base Management
- Problem Management
- Remote Access & Monitoring
- Reporting & Statistics
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Third-Party Integrations
- Workflow Management

## Integrations (4 total)

- DryiCE iAutomate
- HCL BigFix AEX
- HCL MyXalytics
- Moogsoft

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Chat

## Category

- [ITSM Tools](https://www.getapp.sg/directory/292/it-service-management-itsm/software)

## Alternatives

1. [Freshservice](https://www.getapp.sg/software/91351/freshservice) — 4.5/5 (689 reviews)
2. [Proactivanet](https://www.getapp.sg/software/2063855/proactivanet) — 4.8/5 (52 reviews)
3. [ManageEngine Endpoint Central](https://www.getapp.sg/software/103857/manageengine-desktop-central) — 4.6/5 (1551 reviews)
4. [ServiceNow](https://www.getapp.sg/software/9156/servicenow) — 4.5/5 (345 reviews)
5. [TeamDynamix](https://www.getapp.sg/software/2059330/teamdynamix-itsm-ppm) — 4.4/5 (150 reviews)

## Links

- [View on GetApp](https://www.getapp.sg/software/2078544/hcl-sx)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/hcl-sx/> |
| en-AE | <https://www.getapp.ae/software/2078544/hcl-sx> |
| en-AU | <https://www.getapp.com.au/software/2078544/hcl-sx> |
| en-CA | <https://www.getapp.ca/software/2078544/hcl-sx> |
| en-GB | <https://www.getapp.co.uk/software/2078544/hcl-sx> |
| en-IE | <https://www.getapp.ie/software/2078544/hcl-sx> |
| en-NZ | <https://www.getapp.co.nz/software/2078544/hcl-sx> |
| en-SG | <https://www.getapp.sg/software/2078544/hcl-sx> |
| en-ZA | <https://www.getapp.za.com/software/2078544/hcl-sx> |

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