---
description: If you're in a hunt for the best solution for your business, learn what Visual Assistance has to offer thanks to GetApp Singapore. We provide the most detailed information on pricing, benefits, and disadvantages of software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Visual Assistance Price, Reviews & Ratings | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Remote Support Software](/directory/563/remote-support/software) > [Visual Assistance](/software/2079252/visual-assistance)

# Visual Assistance

Canonical: https://www.getapp.sg/software/2079252/visual-assistance

> Visual Assistance is a SaaS solution that enables remote teams to collaborate via live video calls, screen sharing, and other features.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Visual Assistance

• Enables real-time visual collaboration through video calls and screen sharing to resolve issues.
• Allows support teams to visually assess problems and guide customers without being onsite.
• Easy to use interface with no app download required makes it simple for anyone to join a session.
• Secure platform with encryption protects customer data during remote sessions.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: OptimaTech

## Commercial Context

- **Pricing model**: Other (Free Trial)
- **Pricing Details**: SaaS
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Chromebook (Desktop)
- **Supported Languages**: English
- **Available Countries**: Australia, Hong Kong SAR China, New Zealand

## Features

- Access Controls/Permissions
- Annotations
- Chat/Messaging
- Collaboration Tools
- Diagnostic Tools
- Multiple User Accounts
- Real-Time Chat
- Remote Access/Control
- Reporting/Analytics
- SSL Security
- Screen Sharing
- Summary Reports
- Troubleshooting
- User Management
- Video Support

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base

## Category

- [Remote Support Software](https://www.getapp.sg/directory/563/remote-support/software)

## Alternatives

1. [Zoho Assist](https://www.getapp.sg/software/9913/zoho-assist) — 4.7/5 (1374 reviews)
2. [TeamViewer ONE](https://www.getapp.sg/software/90948/teamviewer) — 4.6/5 (11620 reviews)
3. [AnyDesk](https://www.getapp.sg/software/120039/anydesk) — 4.6/5 (1781 reviews)
4. [Slack](https://www.getapp.sg/software/91563/slack) — 4.7/5 (24046 reviews)
5. [Iperius Remote](https://www.getapp.sg/software/2039655/iperius-remote) — 4.3/5 (227 reviews)

## Reviews

### "It Helps a Lot\!" — 5.0/5

> **Yan** | *5 November 2024* | Information Services | Recommendation rating: 10.0/10
> 
> **Pros**: The product is excellent\! It's quick to connect and easy to use\! The resolution of the video is good with high cost performance\!
> 
> **Cons**: I am looking for an integration with my existing CRM
> 
> Actually, I am very satisfy with the solution. It shorten the support time with clients and reduce the transportation cost and time\!

## Links

- [View on GetApp](https://www.getapp.sg/software/2079252/visual-assistance)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/visual-assistance/> |
| en-AE | <https://www.getapp.ae/software/2079252/visual-assistance> |
| en-AU | <https://www.getapp.com.au/software/2079252/visual-assistance> |
| en-CA | <https://www.getapp.ca/software/2079252/visual-assistance> |
| en-GB | <https://www.getapp.co.uk/software/2079252/visual-assistance> |
| en-IE | <https://www.getapp.ie/software/2079252/visual-assistance> |
| en-NZ | <https://www.getapp.co.nz/software/2079252/visual-assistance> |
| en-SG | <https://www.getapp.sg/software/2079252/visual-assistance> |
| en-ZA | <https://www.getapp.za.com/software/2079252/visual-assistance> |

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