--- description: If you're in a hunt for the best solution for your business, learn what Sobot has to offer thanks to GetApp Singapore. We provide the most detailed information on pricing, benefits, and disadvantages of software. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Sobot Price, Reviews & Ratings | GetApp Singapore 2026 --- Breadcrumb: [Home](/) > [Contact Centre Software](/directory/593/contact-center/software) > [Sobot](/software/2079329/sobot) # Sobot Canonical: https://www.getapp.sg/software/2079329/sobot Page: 1 / 6\ Next: [Next page](https://www.getapp.sg/software/2079329/sobot?page=2) > Sobot is a global leader in contact center solutions, offering a versatile platform that includes chatbot functionality, live chat, voice support, ticketing systems, messaging, and the WhatsApp Business API. > > Verdict: Rated **4.9/5** by 110 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Sobot Sobot reveals four emerging trends that set it apart from competitors. Omnichannel: Seamless integration of data and omnichannel access create more opportunities for better customer management and user experience. With Sobot's integrated omnichannel customer contact solution, the separate and inefficient management of e-commerce customer service has been effectively improved, regardless of the channels customers come from (WhatsApp, Meta, Instagram, Telegram, etc.). Intelligent: Artificial intelligence (AI) agent has obvious advantages-- it can both work independently and assist in human agents. It can solve problems in two modes, showcasing the powerful capabilities of its AI technology. Natural language processing (NLP) and large language model (LLM) technologies from Sobot enrich the AI customer service experience. Interaction: Promoting marketing with more ways and more interactions to reach out to customers will strengthen the connections with customers, boosting their engagement and loyalty to our business. Service: Offering comprehensive consulting, pre-sales solutions, delivery, and customer success services helps enterprise clients maximize the platform's benefits and achieve business success. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 110 Reviews | | Ease of Use | 5.0/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.9/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Sobot Technologies ## Commercial Context - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Arabic, Chinese, English, French, German, Indonesian, Italian, Japanese, Korean, Malay, Polish, Portuguese, Russian, Spanish, Thai, Traditional Chinese, Turkish, Vietnamese - **Available Countries**: China, Hong Kong SAR China, India, Indonesia, Japan, Philippines, Singapore, South Africa, Thailand ## Features - A/B Testing - AI Copilot - AI/Machine Learning - API - Activity Dashboard - Activity Tracking - Agent Interface - Alerts/Escalation - Augmented Analytics - Automated Responses - Automated Routing - Automatic Call Distribution - Autoresponders - Batch Communications - CRM - Call Center Management - Call List Management - Call Monitoring - Call Recording - Call Reporting ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Contact Centre Software](https://www.getapp.sg/directory/593/contact-center/software) ## Related Categories - [Contact Centre Software](https://www.getapp.sg/directory/593/contact-center/software) - [Chatbot Software](https://www.getapp.sg/directory/2795/chatbot/software) - [Conversational AI Platforms](https://www.getapp.sg/directory/1647/conversational-ai-platform/software) - [Customer Communications Management Software](https://www.getapp.sg/directory/1139/customer-communications-management/software) - [Customer Service Software](https://www.getapp.sg/directory/231/customer-service/software) ## Alternatives 1. [Ringover](https://www.getapp.sg/software/117547/ringover) — 4.7/5 (884 reviews) 2. [LiveAgent](https://www.getapp.sg/software/91301/liveagent) — 4.7/5 (1787 reviews) 3. [Amazon Connect](https://www.getapp.sg/software/2057092/amazon-connect) — 4.5/5 (95 reviews) 4. [Gladly](https://www.getapp.sg/software/106673/gladly) — 4.8/5 (139 reviews) 5. [HoduCC](https://www.getapp.sg/software/456711/hoducc) — 4.6/5 (95 reviews) ## Reviews ### "Real-Time Support for a Fast-Moving Team" — 5.0/5 > **Michelle** | *26 August 2025* | Cosmetics | Recommendation rating: 10.0/10 > > **Pros**: Sobot allows our team to manage customer inquiries in real time without slowing down our production flow and handles simple questions efficiently, and the transition to a live agent is seamless when needed. It’s helped us stay connected to customers without adding pressure to our internal teams. > > **Cons**: As a brand like Jo Loves, where visual identity and experience are everything, we would have liked more flexibility to match the look and feel of our website perfectly. It’s a small detail, but for a premium brand, it matters. That said, the functionality more than makes up for it. > > As a brand that values quality and personal connection, we’ve found Sobot’s live chat and omnichannel features especially helpful in maintaining responsive, high-touch customer support without overloading our internal team. And their support team has been responsive whenever we’ve needed help. It’s helped us stay agile while keeping our customer experience polished and consistent. ----- ### "I love the interface" — 5.0/5 > **Tom** | *17 July 2025* | Environmental Services | Recommendation rating: 9.0/10 > > **Pros**: The interface is clean and easy for our team to learn, even those who aren’t tech-savvy. We also appreciated how seamlessly it integrated with our existing tools like Slack and Zendesk. But above all, the responsiveness of Sobot’s support team really made the difference—they were available when we needed help and solved issues fast without bouncing us around. > > **Cons**: While the platform works great overall, the reporting and analytics could use more depth. For example, being able to filter conversations by issue type or export custom agent performance metrics would really help us fine-tune operations. > > he Live Chat \& Helpdesk feature has streamlined how we handle internal and external support, allowing our field teams and office staff to stay connected in real time. Their customer support is highly responsive, which made onboarding stress-free. We’ve seen noticeable improvements in issue resolution time and a reduction in phone-based support. It’s become an essential part of our operations toolkit. ----- ### "Centralized field Comms & Safety Reporting Hub" — 5.0/5 > **Akira** | *18 December 2025* | Oil & Energy | Recommendation rating: 8.0/10 > > **Pros**: Secure, auditable logging for safety and maintenance reports from remote sites via WhatsApp/web: AI effectively routes non-critical HR and supply queries. > > **Cons**: Heavy integration required with legacy asset management systems setup for critical alert escalation paths is complex. > > A powerful platform for unifying field and office communications. It modernizes safety and operational reporting, though it demands significant IT services to implement fully. ----- ### "Makes day to day customer questions easier to manage" — 5.0/5 > **Eric** | *28 April 2026* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: What stood out to me was how straightforward it was to use for something that handles a high volume of conversations. We didn’t need a complicated setup, we just needed something that could take care of common questions without slowing people down, a lot of our incoming chats tend to happen at the early stage when customers are trying to understand integrations or fix simple connection issues. Instead of those conversations sitting in a queue, people are usually able to get answers much faster. > > **Cons**: There wasn’t anything major that stood out as a downside for us. Most of the time we just needed to make small updates as our onboarding process changed so the responses stayed accurate. > > It’s been useful for keeping simple requests from piling up, especially when there’s an increase in onboarding activity or product launches. The team spends less time jumping between smaller requests, and customers are still getting answers quickly. That balance has worked well for us. ----- ### "Effortless Voice Integration with Outstanding Support" — 5.0/5 > **Miles** | *25 July 2025* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: We didn’t need weeks of onboarding or a dedicated IT team—the setup was intuitive, and their support team was always on standby. Plus, having all our customer call data centralized and accessible in one place made it much easier to manage communication without silos. > > **Cons**: While the core voice features work great, I felt the call analytics could be a bit more advanced. For example, adding features like sentiment analysis or more detailed post-call insights would help teams like ours dig deeper into customer behavior. > > Sobot helped us solve the challenge of managing high volumes of customer calls efficiently without overwhelming our team or relying on outdated phone systems. By centralizing our voice support and integrating it with tools we already use—like Salesforce and Slack—we've improved response times, reduced missed calls, and made it easier for our team to collaborate during peak hours. ----- Page: 1 / 6\ Next: [Next page](https://www.getapp.sg/software/2079329/sobot?page=2) ## Links - [View on GetApp](https://www.getapp.sg/software/2079329/sobot) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data