--- description: If you're in a hunt for the best solution for your business, learn what Sobot Nexus has to offer thanks to GetApp Singapore. We provide the most detailed information on pricing, benefits, and disadvantages of software. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Sobot Nexus Price, Reviews & Ratings | GetApp Singapore 2026 --- Breadcrumb: [Home](/) > [Contact Centre Software](/directory/593/contact-center/software) > [Sobot Nexus](/software/2079329/sobot) # Sobot Nexus Canonical: https://www.getapp.sg/software/2079329/sobot Page: 1 / 6\ Next: [Next page](https://www.getapp.sg/software/2079329/sobot?page=2) > Sobot Nexus is the AI-first platform that unifies 10+ channels, customer context, live chat, ticketing, call center, and WhatsApp API. > > Verdict: Rated **4.9/5** by 118 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Sobot Nexus 1\. Unify all customer channels in one workspace Connect 10+ channels — web, app, WhatsApp, Facebook, mini-programs, and voice — with unified customer context across every interaction. No more switching between systems or losing conversation history. 2. Automate service with AI Agents AI Agents autonomously resolve common inquiries like order tracking, address changes, and refunds — reducing response times and freeing human agents for complex issues. Sentiment-aware routing ensures seamless handoffs when human support is needed. 3. Empower agents with AI Copilot Equip your support team with real-time reply suggestions, instant knowledge retrieval, conversation summaries, and recommended next actions — helping agents resolve issues faster and deliver more personalized service. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 118 Reviews | | Ease of Use | 5.0/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.9/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Sobot ## Commercial Context - **Starting Price**: US$20.00 - **Pricing model**: Usage Based (Free Trial) - **Pricing Details**: Custom pricing based on modules, seats, deployment, and usage. Includes Live Chat, Ticketing, WhatsApp API, and Call Center. Contact sales for a personalized quote. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: Arabic, Chinese, English, French, German, Indonesian, Italian, Japanese, Korean, Malagasy, Polish, Portuguese, Russian, Spanish, Thai, Traditional Chinese, Turkish, Vietnamese - **Available Countries**: Anguilla, Antigua & Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, British Virgin Islands, Canada, Cayman Islands, Costa Rica, Cuba, Dominica, Dominican Republic, El Salvador, Grenada, Guadeloupe, Guatemala, Haiti, Honduras and 17 more ## Features - A/B Testing - AI Copilot - API - Activity Dashboard - Activity Tracking - Agent Interface - Alerts/Escalation - Automated Responses - Automated Routing - Automatic Call Distribution - Autoresponders - Batch Communications - CRM - Call Center Management - Call List Management - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting ## Integrations (9 total) - Deepseek - Discord - Instagram - Lazada - Lumiform - Shopify - Telegram - Wix - WordPress ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Contact Centre Software](https://www.getapp.sg/directory/593/contact-center/software) ## Related Categories - [Contact Centre Software](https://www.getapp.sg/directory/593/contact-center/software) - [Customer Support Software](https://www.getapp.sg/directory/562/customer-support/software) - [Cloud Communication Platforms](https://www.getapp.sg/directory/1631/cloud-communication-platform/software) - [IVR Software](https://www.getapp.sg/directory/289/ivr/software) - [Help Desk Software](https://www.getapp.sg/directory/287/help-desk-ticketing/software) ## Alternatives 1. [Ringover](https://www.getapp.sg/software/117547/ringover) — 4.7/5 (893 reviews) 2. [Amazon Connect](https://www.getapp.sg/software/2057092/amazon-connect) — 4.5/5 (96 reviews) 3. [HoduCC](https://www.getapp.sg/software/456711/hoducc) — 4.6/5 (109 reviews) 4. [LiveAgent](https://www.getapp.sg/software/91301/liveagent) — 4.7/5 (1788 reviews) 5. [Genesys Cloud CX](https://www.getapp.sg/software/104597/genesys-cloud) — 4.3/5 (271 reviews) ## Reviews ### "Sobot whatsapp api is what ive wanted" — 5.0/5 > **Kenneth** | *1 April 2025* | Mechanical or Industrial Engineering | Recommendation rating: 10.0/10 > > **Pros**: Using the sobot whatsapp api we can basically communicate with healthcare providers and patients. And when integrating i am completely new to AI as a whole but with the product rescources they provided it was easy to setup for me > > **Cons**: Sobot has an awesom customer support assistance so i agree with the product > > Sobot omnichannel suite is helping us solve and manage patient communications via online so that is a win for us ----- ### "Helped us bring more structure to client communication across teams" — 5.0/5 > **Aziza** | *29 June 2026* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: The main value for us has been having a single place where client communication is visible and trackable. It’s made it easier for account and operations teams to stay aligned, especially when multiple stakeholders are involved in the same project. It also helps reduce the risk of messages getting lost or delayed when workload increases. > > **Cons**: Nothing major from our side. The initial setup took some time to align with how we already manage workflows internally, but that’s expected when introducing any new system. After that, it’s been stable > > The main challenge we were trying to solve was keeping client communication organized across multiple accounts and internal teams. Requests, feedback, and follow-ups were coming in from different channels, This made it harder to maintain visibility and ensure nothing was missed. Sobot helped us consolidate those conversations into one system, which made it easier to track what was happening across projects and reduce the back-and-forth between teams. It’s been more about improving structure than changing how we work ----- ### "Customer satisfaction increased by 30%\!" — 4.0/5 > **Bruce** | *17 March 2025* | Logistics & Supply Chain | Recommendation rating: 8.0/10 > > **Pros**: Sobot solution largely improved our communication efficiency with our customers. Every time before a large-scale exhibition, there are a large number of exhibitors consulting on transportation, packaging and storage of exhibits. Their needs vary, so it always takes customer service agents a lot of energy to understand the every customer's demands. With Sobot solution, the whole process has been streamlined. When customers consult us, they are received by chatbot first. Chatbot will guide customers to give detailed requirements and information, and then transfer them to different departments in the form of tickets. For the questions that can't be solved by chatbot, human agents will help customers address them. As a result, our CSAT has increased by over 30%. > > **Cons**: I hope it can be customized to meet the specific needs of customers by tailoring certain features. ----- ### "A practical way to keep customer communication under control" — 5.0/5 > **Patric** | *26 June 2026* | Apparel & Fashion | Recommendation rating: 10.0/10 > > **Pros**: One of the more practical improvements has been having every customer conversation routed into a single system. Things were fragmented across different channels earlier and it took more effort than it should have just to keep track of requests. Now it’s more straightforward to monitor incoming issues, allocate them properly, and ensure they’re followed through. It’s made the support flow noticeably more manageable during peak periods. > > **Cons**: Nothing major on the product side. The main thing is that getting everything set up properly takes some time upfront, especially aligning it with how your internal workflows already run. > > It has helped bring more structure to how we handle customer communication, especially as volume fluctuates across different channels. It doesn’t change how the business runs, but it does make the support side more controlled and easier to monitor. Once it was fully set up, it became part of the daily workflow without needing much oversight ----- ### "Unified multi-channel communication that finally brought order to our client interactions" — 5.0/5 > **Tatjana Saldivare** | *25 July 2026* | Education Management | Recommendation rating: 10.0/10 > > **Pros**: We run roughly 200 training projects a year and work with more than 10,000 participants across strategic management, leadership, teamwork, customer service, sales, and project management programs. Before Sobot, our team was jumping between email, phone, WhatsApp, and web inquiries when coordinating with corporate clients about training schedules, participant lists, feedback, and follow-ups. Things got missed and responses slowed down. Sobot’s multi-channel communication pulled everything into one place. We can now handle client messages from different channels in a single workspace, keep conversation history visible, and respond faster without losing context. The interface is straightforward, so our small team picked it up quickly. Customer support has been responsive when we had setup questions, and the overall value feels solid for the volume of interactions we manage. Performance has been reliable during our busier periods. > > **Cons**: The only small point is that a few of the more advanced automation and reporting options took a bit of extra time to configure to match our specific training-project workflows. Once set up, though, they work well. Nothing that has held us back. > > Sobot has help us stay organized across the many touchpoints that come with coordinating large numbers of training projects and participants. I would recommend it to other organizations in education and professional development that need a practical way to keep conversations in one place without adding complexity. We are very satisfied with the results. ----- Page: 1 / 6\ Next: [Next page](https://www.getapp.sg/software/2079329/sobot?page=2) ## Links - [View on GetApp](https://www.getapp.sg/software/2079329/sobot) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data