---
description: If you're in a hunt for the best solution for your business, learn what Requestor has to offer thanks to GetApp Singapore. We provide the most detailed information on pricing, benefits, and disadvantages of software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Requestor Price, Reviews & Ratings | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Requestor](/software/2079775/requestor)

# Requestor

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> Requestor helps businesses in telecommunication, eCommerce, manufacturing, logistics, manufacturing and other sectors deliver services to customers and employees via a ticketing system with integrated artificial intelligence (AI).
> 
> Verdict: Rated **4.8/5** by 8 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Requestor

• Consolidate all interactions from Email, Chat, SMS, Internal Portal, WhatsApp, and more into one unified hub, streamlining customer and team communication.

• Connect with third-party systems effortlessly, enabling users to manage processes and data from a single centralized location

• Leverage integrations with Azure AI and OpenAI to automate tasks, enhance ticket resolution, and deliver support.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.8/5** | 8 Reviews |
| Ease of Use | 4.9/5 | Based on overall reviews |
| Customer Support | 4.5/5 | Based on overall reviews |
| Value for Money | 4.6/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Requestor Technologies
- **Location**: Brno, Czechia
- **Founded**: 2013

## Commercial Context

- **Starting Price**: US$30.00
- **Pricing model**: Per User (Free Trial)
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Czech, English, German
- **Available Countries**: Albania, Andorra, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland, Guernsey and 33 more

## Features

- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Automated Routing
- Collaboration Tools
- Customer Database
- Customizable Branding
- Customizable Fields
- Data Import/Export
- Email Templates
- Knowledge Base Management
- Macros/Templated Responses
- Mobile App
- Multi-Channel Communication
- Performance Metrics
- Personalization
- Prioritization
- Real-Time Chat
- Real-Time Notifications

## Integrations (8 total)

- Auth0
- DevOps
- Jira
- Microsoft Entra ID
- OneDrive
- Twilio
- Twilio Flex
- WhatsApp

## Support Options

- Email/Help Desk
- Knowledge Base
- Chat

## Category

- [Help Desk Software](https://www.getapp.sg/directory/287/help-desk-ticketing/software)

## Alternatives

1. [Freshdesk](https://www.getapp.sg/software/10317/freshdesk) — 4.5/5 (3408 reviews)
2. [LiveAgent](https://www.getapp.sg/software/91301/liveagent) — 4.7/5 (1753 reviews)
3. [Zendesk Suite](https://www.getapp.sg/software/9448/zendesk) — 4.4/5 (4072 reviews)
4. [Milvus](https://www.getapp.sg/software/132287/milvus) — 4.8/5 (298 reviews)
5. [BeyondTrust Remote Support](https://www.getapp.sg/software/113939/bomgar) — 4.6/5 (2009 reviews)

## Reviews

### "Helpdesk for everyone" — 4.0/5

> **Verified Reviewer** | *6 October 2019* | Computer Software | Recommendation rating: 8.0/10
> 
> **Pros**: I implemented it for several companies as one system. Helpdesk works well and own customization works well.
> 
> **Cons**: Support was sometime very slow and not provide excellent feedback. Waiting for fixing or new version takes long time.
> 
> I like it due to easy managemet work and check helpdesk performance due to connection to Sql reporting services.

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### "Overal very good experience, intuitive product and quick implementation." — 5.0/5

> **Lubo¿** | *28 June 2017* | Computer Software | Recommendation rating: 10.0/10
> 
> **Pros**: Easy user administration, almost everything you need is possible to configure in administration module
Often updated (if you have prepaid maintenance) - lot of new useful functionality
Good and quick techical support from developer
> 
> **Cons**: I didn´t find anything significant negative
In user administration is missing merging users/companies, after migration we have lots of semiduplicities (like CAD\_Studio vs CADStudio with subordinate users ) and is sometimes dificult to merge this records.

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### "Nice and great app" — 5.0/5

> **Tomá¿** | *4 August 2016* | Retail | Recommendation rating: 10.0/10
> 
> **Pros**: Is very good (not only) service desk application.
Easy interface with many customization possibilities
> 
> **Cons**: It still needs human operators :-)
> 
> I have good experiences with the "Requestor" application, as well as with the company.
Almost everything was possible in the current version of application and if I have found something what wasn't, the development team was able to implement it in the few days in to the next version.

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### "Suits our needs" — 4.0/5

> **Miroslav** | *10 August 2016* | Information Technology & Services | Recommendation rating: 8.0/10
> 
> **Pros**: Simple, customizable, support
> 
> **Cons**: Some adjustment is needed to automate
> 
> We are satisfied. Requestor use for daily operating requirements in our company. We are in touch with the manufacturer, and collaborate on improving.

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### "Requestor, smart\&easy way for small helpdesk" — 5.0/5

> **Marcel** | *8 August 2016* | Food & Beverages | Recommendation rating: 9.0/10
> 
> Requestor, smart\&easy way for small helpdesk. Easy to administration/initial setup, easy-to-use for BFU, helpfull for IT process managing

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## Links

- [View on GetApp](https://www.getapp.sg/software/2079775/requestor)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/requestor/> |
| en-AE | <https://www.getapp.ae/software/2079775/requestor> |
| en-AU | <https://www.getapp.com.au/software/2079775/requestor> |
| en-CA | <https://www.getapp.ca/software/2079775/requestor> |
| en-GB | <https://www.getapp.co.uk/software/2079775/requestor> |
| en-IE | <https://www.getapp.ie/software/2079775/requestor> |
| en-NZ | <https://www.getapp.co.nz/software/2079775/requestor> |
| en-SG | <https://www.getapp.sg/software/2079775/requestor> |
| en-ZA | <https://www.getapp.za.com/software/2079775/requestor> |

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