---
description: If you're in a hunt for the best solution for your business, learn what Helpdesk 365 has to offer thanks to GetApp Singapore. We provide the most detailed information on pricing, benefits, and disadvantages of software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Helpdesk 365 Price, Reviews & Ratings | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Helpdesk 365](/software/2080356/helpdesk-365)

# Helpdesk 365

Canonical: https://www.getapp.sg/software/2080356/helpdesk-365

> Cloud-based helpdesk solution for Microsoft Teams, Outlook, and SharePoint, letting users create, track, and manage tickets in Microsoft 365.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Helpdesk 365

Faster Response Time
Cost Saving
Scalable for Growth
Agent Productivity
Proactive Support
Reduce Agent Burnout

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Cubic Logics

## Commercial Context

- **Starting Price**: US$19.99
- **Pricing model**: Flat Rate (Free Trial)
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: Albania, Algeria, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Aruba, Australia, Austria, Bahamas, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bolivia, Bosnia & Herzegovina, Botswana and 164 more

## Features

- AI Copilot
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Asset Lifecycle Management
- Automated Responses
- Automated Routing
- Benchmarking
- CMDB
- Change Management
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Configurable Workflow
- Configuration Management
- Contract/License Management

## Integrations (29 total)

- Azure Active Directory External Identities
- Azure Blob Storage
- Azure DevOps
- Delve
- Microsoft 365
- Microsoft 365 Copilot
- Microsoft 365 Help Desk Ticketing System
- Microsoft 365 Reports
- Microsoft 365 for Jira
- Microsoft Access
- Microsoft Azure
- Microsoft Copilot Studio
- Microsoft Defender for Cloud Apps
- Microsoft Defender for Office 365
- Microsoft Entra ID

... and 14 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Help Desk Software](https://www.getapp.sg/directory/287/help-desk-ticketing/software)

## Related Categories

- [Help Desk Software](https://www.getapp.sg/directory/287/help-desk-ticketing/software)
- [IT Ticketing Software](https://www.getapp.sg/directory/3479/it-ticketing-systems/software)
- [Service Desk Software](https://www.getapp.sg/directory/1249/service-desk/software)

## Alternatives

1. [Freshservice](https://www.getapp.sg/software/91351/freshservice) — 4.5/5 (714 reviews)
2. [Freshdesk](https://www.getapp.sg/software/10317/freshdesk) — 4.5/5 (3425 reviews)
3. [JIRA Service Management](https://www.getapp.sg/software/91811/jira-service-management) — 4.5/5 (770 reviews)
4. [LiveAgent](https://www.getapp.sg/software/91301/liveagent) — 4.7/5 (1781 reviews)
5. [Zendesk Suite](https://www.getapp.sg/software/9448/zendesk) — 4.4/5 (4079 reviews)

## Reviews

### "Helpdesk 365" — 5.0/5

> **Mohammed Hareez** | *14 February 2025* | Financial Services | Recommendation rating: 10.0/10
> 
> **Pros**: we use helpdesk 365 to create IT tickets and its good
> 
> **Cons**: the least i like about this is its bit slow
> 
> My overall experience with helpdesk 365 is good

## Links

- [View on GetApp](https://www.getapp.sg/software/2080356/helpdesk-365)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/helpdesk-365/> |
| en-AE | <https://www.getapp.ae/software/2080356/helpdesk-365> |
| en-AU | <https://www.getapp.com.au/software/2080356/helpdesk-365> |
| en-CA | <https://www.getapp.ca/software/2080356/helpdesk-365> |
| en-GB | <https://www.getapp.co.uk/software/2080356/helpdesk-365> |
| en-IE | <https://www.getapp.ie/software/2080356/helpdesk-365> |
| en-NZ | <https://www.getapp.co.nz/software/2080356/helpdesk-365> |
| en-SG | <https://www.getapp.sg/software/2080356/helpdesk-365> |
| en-ZA | <https://www.getapp.za.com/software/2080356/helpdesk-365> |

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