---
description: If you're in a hunt for the best solution for your business, learn what Chatway has to offer thanks to GetApp Singapore. We provide the most detailed information on pricing, benefits, and disadvantages of software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Chatway Price, Reviews & Ratings | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/561/live-chat/software) > [Chatway](/software/2080702/chatway)

# Chatway

Canonical: https://www.getapp.sg/software/2080702/chatway

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> Chatway is a live chat solution that revolutionizes the way businesses communicate with website visitors. At the core of Chatway's capabilities is its intuitive live chat functionality. Businesses can respond to customer and visitor inquiries in real-time, providing prompt and personalized assistance. The platform delivers live visitor insights, allowing companies to monitor website activities and initiate timely conversations.
> 
> Verdict: Rated **4.9/5** by 79 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Chatway

Live chat widget for websites

AI chatbot for automated replies

Shared team inbox

Website chat, email, and social messaging in one place

Customizable chat widget

Real-time visitor messaging

Chat assignments for team members

Internal team collaboration

Conversation history

Lead capture through chat

Automated answers to common questions

Human handoff from AI chatbot to live agents

Multi-channel customer communication

Desktop and mobile access

Chat notifications

Team conversation management

Faster response workflows

Visitor engagement tools

Customer support automation

Centralized support inbox

Branding and widget customization

Support for sales and customer service use cases

AI-powered assistance for repetitive queries

Easy setup on your website

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.9/5** | 79 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 4.8/5 | Based on overall reviews |
| Value for Money | 4.8/5 | Based on overall reviews |
| Features | 4.8/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Poptin
- **Founded**: 2017

## Commercial Context

- **Starting Price**: US$0.00
- **Pricing model**: Flat Rate (Free version available) (Free Trial)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Arabic, Basque, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more

## Features

- AI Copilot
- API
- Activity Dashboard
- Autoresponders
- Canned Responses
- Chat/Messaging
- Collaboration Tools
- Contact Management
- Customizable Branding
- Document Storage
- Email Management
- File Sharing
- Generative AI
- Geotargeting
- Interaction Tracking
- Mobile Access
- Multi-Channel Communication
- Offline Form
- Proactive Chat
- Real-Time Analytics

## Integrations (20 total)

- AI Chatbot
- BigCommerce
- Duda
- Ecwid
- Gmail
- Instagram
- Mailchimp
- Messenger
- Mobile App
- Mobile apps
- Shopify
- Shopify Plus
- WhatsApp
- WhatsApp Business API
- WhatsApp Business API

... and 5 more integrations

## Support Options

- Email/Help Desk
- 24/7 (Live rep)
- Chat

## Category

- [Live Chat Software](https://www.getapp.sg/directory/561/live-chat/software)

## Alternatives

1. [LiveAgent](https://www.getapp.sg/software/91301/liveagent) — 4.7/5 (1787 reviews)
2. [WhatsApp](https://www.getapp.sg/software/2035411/whatsapp) — 4.7/5 (16378 reviews)
3. [Slack](https://www.getapp.sg/software/91563/slack) — 4.7/5 (24121 reviews)
4. [LiveChat](https://www.getapp.sg/software/8385/livechat) — 4.6/5 (1724 reviews)
5. [Tidio](https://www.getapp.sg/software/105081/tidio-chat) — 4.7/5 (590 reviews)

## Reviews

### "Simple, Easy, Fast" — 5.0/5

> **Pedro** | *26 March 2024* | Food & Beverages | Recommendation rating: 10.0/10
> 
> **Pros**: I enjoy the simplicity of integrating into our website and the ease of use, whether on desktop or through the mobile app.
> 
> **Cons**: can't say I don't like anything about it just yet, it has worked well. what I would offer here is; perhaps the ability to add customized preset chat responses. or potentially implementing AI to learn my conversations for quick responses as to not miss opportunities.
> 
> so far, i have really enjoyed Chatway...I think it can only get so much better from here.

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### "A great Solution for any website" — 5.0/5

> **Alex** | *28 November 2024* | Alternative Medicine | Recommendation rating: 10.0/10
> 
> **Pros**: Their product is the most amazing tool I've used and I've tested quite a few
> 
> **Cons**: There is not a single downside about the product
> 
> Great support and amazing customser service

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### "Great addition to my website" — 5.0/5

> **Anna** | *25 June 2025* | Apparel & Fashion | Recommendation rating: 3.0/10
> 
> **Pros**: Being able to easily connect with customers. And to get answers to questions quickly via the app. It's very good
> 
> **Cons**: Can't really think of anything I dislike about chatway. I'm really enjoying using chatway so far to be honest
> 
> It's been very good so far. It means I can instantly connect with customers when they've got a very simple question to be answered.

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### "Live chat and chat" — 5.0/5

> **Brad** | *15 July 2025* | Sporting Goods | Recommendation rating: 9.0/10
> 
> **Pros**: I like having the ability to chat with our customers and answer questions that they might have. It is beneficial for the customer and business operator as well. Helping the customer and gaining valuable feedback from chatting is important.
> 
> **Cons**: I'm not always near my computer or mobile device due to other responsibilities. Chatting doesn't have to happen the very second a customer sends a message but the sooner the reply, the better.
> 
> To this point it has been very easy to use and it is beneficial to the customer and business operator as well.

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### "Excellent, flawless" — 5.0/5

> **Lily** | *18 May 2025* | Graphic Design | Recommendation rating: 10.0/10
> 
> **Pros**: So easy to set up and ease of use, notifications are very helpful
> 
> **Cons**: Zilch, cannot think of anything bad to say
> 
> Very happy with this app, \[sensitive content hidden\] is really responsive and will continue to use it

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## Links

- [View on GetApp](https://www.getapp.sg/software/2080702/chatway)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/chatway/> |
| en-AE | <https://www.getapp.ae/software/2080702/chatway> |
| en-AU | <https://www.getapp.com.au/software/2080702/chatway> |
| en-CA | <https://www.getapp.ca/software/2080702/chatway> |
| en-GB | <https://www.getapp.co.uk/software/2080702/chatway> |
| en-IE | <https://www.getapp.ie/software/2080702/chatway> |
| en-NZ | <https://www.getapp.co.nz/software/2080702/chatway> |
| en-SG | <https://www.getapp.sg/software/2080702/chatway> |
| en-ZA | <https://www.getapp.za.com/software/2080702/chatway> |

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