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description: If you're in a hunt for the best solution for your business, learn what C-Zentrix has to offer thanks to GetApp Singapore. We provide the most detailed information on pricing, benefits, and disadvantages of software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: C-Zentrix Price, Reviews & Ratings | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Contact Centre Software](/directory/593/contact-center/software) > [C-Zentrix](/software/2081535/c-zentrix)

# C-Zentrix

Canonical: https://www.getapp.sg/software/2081535/c-zentrix

> C-Zentrix is a customer experience platform offering cloud \& on-premise contact center software, omnichannel support, CRM, AI bots, video chat, and analytics built to empower businesses in sales, support, and service delivery.
> 
> Verdict: Rated **3.5/5** by 2 users. Top-rated for **Features**.

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## Overview

### Key benefits of C-Zentrix

• Manage all customer interactions from one platform – Handle voice, chat, WhatsApp, email, and social media in a unified dashboard with C-Zentrix Omni, boosting agent productivity and ensuring a consistent customer experience.
• Scale your contact center with cloud or on-premise flexibility – Deploy C-Zentrix Cloud Contact Center or opt for an on-premise setup, depending on your business needs, all with high scalability and 100% call recording.
• Convert more leads with integrated CRM and dialers – Automate your lead lifecycle with CZ Lead Management CRM, seamlessly integrated with predictive dialers, WhatsApp, and email follow-ups to maximize conversions.
• Automate support and engagement with AI bots – Deliver round-the-clock assistance using C-Zentrix AI-powered voice bots and chatbots that handle FAQs, qualify leads, and escalate issues to live agents when needed.
• Personalize experiences with real-time video chat – Use C-Zentrix Video Chat to offer secure, app-free video support for use cases like onboarding, KYC, consultations, and high-touch customer care.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **3.5/5** | 2 Reviews |
| Ease of Use | 4.5/5 | Based on overall reviews |
| Customer Support | 4.0/5 | Based on overall reviews |
| Value for Money | 3.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 50% | (5/10 Likelihood to recommend) |

## About the vendor

- **Company**: C-ZENTRIX
- **Founded**: 2002

## Commercial Context

- **Starting Price**: ₹300.00
- **Pricing model**: Flat Rate (Free Trial)
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop)
- **Supported Languages**: English
- **Available Countries**: India

## Features

- AI Copilot
- AI/Machine Learning
- API
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Auto-Dialer
- Automated Responses
- Automated Routing
- Automatic Call Distribution
- Blended Call Center
- CRM
- Call Center Management
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording

## Integrations (2 total)

- CRM
- CTI

## Support Options

- 24/7 (Live rep)

## Category

- [Contact Centre Software](https://www.getapp.sg/directory/593/contact-center/software)

## Related Categories

- [Contact Centre Software](https://www.getapp.sg/directory/593/contact-center/software)
- [Chatbot Software](https://www.getapp.sg/directory/2795/chatbot/software)
- [IVR Software](https://www.getapp.sg/directory/289/ivr/software)
- [Call Centre Software](https://www.getapp.sg/directory/275/call-center/software)
- [Predictive Dialer Software](https://www.getapp.sg/directory/849/predictive-dialer/software)

## Alternatives

1. [Amazon Connect](https://www.getapp.sg/software/2057092/amazon-connect) — 4.5/5 (92 reviews)
2. [3C Plus](https://www.getapp.sg/software/2042423/3c-plus) (0 reviews)
3. [DialedIn CCaaS](https://www.getapp.sg/software/104279/chasedata) — 4.8/5 (314 reviews)
4. [Dialpad](https://www.getapp.sg/software/103849/dialpad-sell) — 4.2/5 (562 reviews)
5. [Aircall](https://www.getapp.sg/software/100333/aircall) — 4.2/5 (458 reviews)

## Reviews

### "All in one. I must say" — 3.0/5

> **Gupta** | *23 January 2016*
> 
> This Solution make business easy with high productivity.

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### "Very less latency" — 4.0/5

> **Shivakant** | *8 March 2017* | Human Resources | Recommendation rating: 5.0/10
> 
> **Pros**: All thing Voice, Latency, UI
> 
> **Cons**: Little bit improvisation on UI
> 
> I used various software of its type but I like this application very much as compared to other, because of its less latency

## Links

- [View on GetApp](https://www.getapp.sg/software/2081535/c-zentrix)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/c-zentrix/> |
| en-AE | <https://www.getapp.ae/software/2081535/c-zentrix> |
| en-AU | <https://www.getapp.com.au/software/2081535/c-zentrix> |
| en-CA | <https://www.getapp.ca/software/2081535/c-zentrix> |
| en-GB | <https://www.getapp.co.uk/software/2081535/c-zentrix> |
| en-IE | <https://www.getapp.ie/software/2081535/c-zentrix> |
| en-NZ | <https://www.getapp.co.nz/software/2081535/c-zentrix> |
| en-SG | <https://www.getapp.sg/software/2081535/c-zentrix> |
| en-ZA | <https://www.getapp.za.com/software/2081535/c-zentrix> |

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