---
description: If you're in a hunt for the best solution for your business, learn what hellomateo has to offer thanks to GetApp Singapore. We provide the most detailed information on pricing, benefits, and disadvantages of software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: hellomateo Price, Reviews & Ratings | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Customer Communications Management Software](/directory/1139/customer-communications-management/software) > [hellomateo](/software/2081758/mateo)

# hellomateo

Canonical: https://www.getapp.sg/software/2081758/mateo

> Hellomateo is a customer communication platform designed to facilitate personalized, automated, and scalable messaging experiences for business-to-consumer (B2C) companies. The platform consolidates communication across multiple channels, including WhatsApp, SMS, email, Facebook Messenger, Instagram, and postal mail, into a GDPR-compliant inbox.
> 
> Verdict: Rated **5.0/5** by 3 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 3 Reviews |
| Ease of Use | 4.7/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 4.5/5 | Based on overall reviews |
| Features | 4.7/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Mateo Estate

## Commercial Context

- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English, German
- **Available Countries**: Australia, Canada, France, Germany, India, Ireland, Italy, Mexico, Netherlands, New Zealand, Philippines, Singapore, South Africa, United Arab Emirates, United Kingdom, United States

## Features

- API
- Activity Dashboard
- Batch Communications
- CRM
- Chat/Messaging
- Customer Database
- Customer History
- Customizable Branding
- Email Management
- Feedback Management
- Inbox Management
- Interaction Tracking
- Multi-Channel Communication
- On-Demand Communications
- Reporting & Statistics
- SMS Messaging
- Social Media Integration
- Surveys & Feedback
- Video Support

## Integrations (4 total)

- HubSpot CRM
- Salesforce Commerce Cloud
- Salesforce Communications Cloud
- Shopware

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [Customer Communications Management Software](https://www.getapp.sg/directory/1139/customer-communications-management/software)

## Alternatives

1. [WhatsApp](https://www.getapp.sg/software/2035411/whatsapp) — 4.7/5 (16349 reviews)
2. [Viber](https://www.getapp.sg/software/2049588/viber) — 4.4/5 (4059 reviews)
3. [Telegram](https://www.getapp.sg/software/114023/telegram) — 4.7/5 (6413 reviews)
4. [Text Request](https://www.getapp.sg/software/2051851/text-request) — 4.6/5 (1193 reviews)
5. [Sociocs](https://www.getapp.sg/software/2063200/sociocs) — 4.6/5 (118 reviews)

## Reviews

### "WhatsApp Kampagnen mit 500% ROAS" — 5.0/5

> **Jano** | *9 July 2025* | Retail | Recommendation rating: 10.0/10
> 
> **Pros**: Nutzen hellomateo um Bestandskunden wirkungsvoll zu reaktivieren. Ergebnisse der Kampagnen über WhatsApp sind durch die Bank hervorragend, mit ROAS oberhalb von 500%.
> 
> **Cons**: Gibt wenig zu kritisieren, ab und zu gibt es Änderungen im Programm, wo man dann etwas Zeit zur Einarbeitung braucht.
> 
> Sehr gut, besonders der persönliche, schnell erreichbare und kompetente Support fällt positiv in der Zusammenarbeit auf.

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### "Einfaches und tolles Tool + tolle Kundenbetreuung" — 5.0/5

> **Alina** | *11 July 2025* | Sports | Recommendation rating: 10.0/10
> 
> **Pros**: Ein einfaches und tolles Kommunikationstool.
Die Kundenbetreuung ist wirklich toll\! Jedes Anliegen wird umgehend bearbeitet.
> 
> **Cons**: An hellomateo gefällt mir alles gut. Die einfache Handhabung, die Übersicht und der dazugehörige gute Service.

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### "Top Support vom mateo Team\!" — 5.0/5

> **Janine** | *9 September 2025* | Food Production | Recommendation rating: 9.0/10
> 
> **Pros**: Sehr gutes Onboarding, schnelle Rückmeldung vom Support und die Möglichkeit anspruchsvolle Automationsketten aufzusetzen. Auch bei den Automationen bekommt man sehr gute Hilfe von dem hellomateo Team.
> 
> **Cons**: Die Statistiken und Reportings könnten gern detaillierter sein. Klasse wäre es, wenn man individuelle Reports anlegen könnte.
> 
> Ich bin rundum sehr zufrieden. Im Beratungsgespräch vorab wurde klar kommuniziert, was das Tool kann und was (noch) nicht. Hohe Bereitschaft des Teams Wünsche umzusetzen. Die Automationen aufzusetzen ist zum Teil etwas kompliziert, aber man bekommt schnell Support. Ansonsten ist die Benutzer Oberfläche sehr intuitiv.

## Links

- [View on GetApp](https://www.getapp.sg/software/2081758/mateo)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-management-software/a/mateo/> |
| en-AE | <https://www.getapp.ae/software/2081758/mateo> |
| en-AU | <https://www.getapp.com.au/software/2081758/mateo> |
| en-CA | <https://www.getapp.ca/software/2081758/mateo> |
| en-GB | <https://www.getapp.co.uk/software/2081758/mateo> |
| en-IE | <https://www.getapp.ie/software/2081758/mateo> |
| en-NZ | <https://www.getapp.co.nz/software/2081758/mateo> |
| en-SG | <https://www.getapp.sg/software/2081758/mateo> |
| en-ZA | <https://www.getapp.za.com/software/2081758/mateo> |

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