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description: If you're in a hunt for the best solution for your business, learn what Shared Inbox by Canary has to offer thanks to GetApp Singapore. We provide the most detailed information on pricing, benefits, and disadvantages of software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Shared Inbox by Canary Price, Reviews & Ratings | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Email Management Software](/directory/306/email-management/software) > [Shared Inbox by Canary](/software/2082176/shared-inbox)

# Shared Inbox by Canary

Canonical: https://www.getapp.sg/software/2082176/shared-inbox

> Cloud-based shared inbox platform for 2-50 agent teams, with AI reply drafting, ticket routing, collision detection, and Gmail/Outlook.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Shared Inbox by Canary

\* Resolves customer queries faster by centralizing all team email accounts into one organized, collaborative workspace, reducing the back-and-forth of forwarded messages and shared password logins.
\* Prevents duplicate replies through collision detection, which alerts agents when another team member is already composing a response to the same message.
\* Supports transparent team coordination with internal notes attached directly to email threads, keeping context visible without sending additional emails.
\* Simplifies workload distribution by enabling one-click message assignment to specific agents, ensuring accountability and clear ownership of every conversation.
\* Reduces manual effort through automated workflows that handle repetitive routing, tagging, and status updates based on configurable rules.
\* Provides managers with performance reporting on response times, resolution rates, and per-agent workload, supporting data-driven staffing and process decisions.
\* Integrates with existing email providers without requiring address migration, allowing teams to adopt the platform without disrupting established communication channels.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Canary Mail

## Commercial Context

- **Starting Price**: US$10.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Sign up for Support Starter to access AI Chatbot, Shared Inbox, and Helpdesk. Upgrade for advanced AI and collaboration features.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Access Controls/Permissions
- Activity Dashboard
- Alerts/Notifications
- Autoresponders
- Canned Responses
- Chat/Messaging
- Collaboration Tools
- Customizable Templates
- Email Templates
- Inbox Management
- Mobile App
- Multiple User Accounts
- Prioritization
- Real-Time Analytics
- Real-Time Monitoring
- Real-Time Reporting
- Reporting/Analytics
- Response Management
- Routing
- Search/Filter

## Integrations (6 total)

- Fastmail
- Gmail
- Outlook4Gmail
- Yahoo Mail
- Zoho Mail
- iCloud

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- 24/7 (Live rep)
- Chat

## Category

- [Email Management Software](https://www.getapp.sg/directory/306/email-management/software)

## Related Categories

- [Email Management Software](https://www.getapp.sg/directory/306/email-management/software)
- [Customer Communications Management Software](https://www.getapp.sg/directory/1139/customer-communications-management/software)
- [Chatbot Software](https://www.getapp.sg/directory/2795/chatbot/software)
- [Conversational AI Platforms](https://www.getapp.sg/directory/1647/conversational-ai-platform/software)
- [Help Desk Software](https://www.getapp.sg/directory/287/help-desk-ticketing/software)

## Alternatives

1. [Gmail](https://www.getapp.sg/software/91602/gmail) — 4.8/5 (13563 reviews)
2. [Microsoft Outlook](https://www.getapp.sg/software/91380/microsoft-outlook) — 4.5/5 (2524 reviews)
3. [Google Workspace](https://www.getapp.sg/software/90761/google-workspace) — 4.7/5 (17731 reviews)
4. [Microsoft 365](https://www.getapp.sg/software/90725/microsoft-365) — 4.6/5 (14167 reviews)
5. [Yahoo Mail](https://www.getapp.sg/software/2061094/yahoo-mail) — 4.2/5 (862 reviews)

## Reviews

### "Great experience for people that have to manage several emails at a time" — 5.0/5

> **Tan** | *4 September 2025* | Education Management | Recommendation rating: 10.0/10
> 
> **Pros**: I really appreciate the fact you can comment over emails with your team without having to type a new email and have everything all over the place. The tasks, the zoom and google calendar APIs are great. The smart notifications are wonderful. The access to a single email from different team members and aldo different emails for just one person. Very well integrated.
> 
> **Cons**: On this new update I find it harder to search for certain emails, sometimes the archive emails are not so easy to access. The searcher could have some improvement. Also I miss the discussions and assign to me folders
> 
> We used to only use gmail and whatsapp and all the infomration got mixed or was hard to find. I had to open different emails and it was a nightmare.

## Links

- [View on GetApp](https://www.getapp.sg/software/2082176/shared-inbox)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/it-communications-software/a/shared-inbox/> |
| en-AE | <https://www.getapp.ae/software/2082176/shared-inbox> |
| en-AU | <https://www.getapp.com.au/software/2082176/shared-inbox> |
| en-CA | <https://www.getapp.ca/software/2082176/shared-inbox> |
| en-GB | <https://www.getapp.co.uk/software/2082176/shared-inbox> |
| en-IE | <https://www.getapp.ie/software/2082176/shared-inbox> |
| en-NZ | <https://www.getapp.co.nz/software/2082176/shared-inbox> |
| en-SG | <https://www.getapp.sg/software/2082176/shared-inbox> |
| en-ZA | <https://www.getapp.za.com/software/2082176/shared-inbox> |

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