---
description: If you're in a hunt for the best solution for your business, learn what MonoChat has to offer thanks to GetApp Singapore. We provide the most detailed information on pricing, benefits, and disadvantages of software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: MonoChat Price, Reviews & Ratings | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Customer Communications Management Software](/directory/1139/customer-communications-management/software) > [MonoChat](/software/2082242/monochat)

# MonoChat

Canonical: https://www.getapp.sg/software/2082242/monochat

> MonoChat is a cloud-based omnichannel inbox unifying WhatsApp, Instagram, TikTok, Facebook, Telegram, WebChat, and SMS with AI.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Key benefits of MonoChat

\* Consolidates WhatsApp, Instagram, TikTok, Facebook, Telegram, WebChat, and SMS into one shared inbox, reducing missed customer messages across channels.
\* AI-powered chatbots handle routine inquiries around the clock, lowering agent workload without requiring additional staffing.
\* Retrieval Augmented Generation (RAG) builds a knowledge base from uploaded documents and URLs, enabling AI agents to deliver accurate, context-specific answers.
\* Conversation routing, agent assignment, workgroups, and ownership tracking keep team collaboration organized and accountable.
\* AI-suggested replies assist human agents in responding faster and more consistently during live conversations.
\* Bot-to-human and human-to-bot handoff ensures complex or sensitive topics reach the right resource without disrupting the customer experience.
\* Automated workflows collect information, create records, send forms, and call external tools, reducing manual steps for repetitive processes.
\* Payment requests sent directly within chat allow customers to complete purchases without leaving their messaging app.
\* Broadcast and bulk messaging campaigns reach large customer segments from the same platform used for individual conversations.
\* Appointment and calendar management, plus post-sale feedback and satisfaction surveys, support the full customer lifecycle in one interface.
\* E-commerce integrations with Trendyol, Hepsiburada, n11, and Gittigidiyor surface order status, stock updates, and marketplace listings inside the inbox.
\* Sales reporting, analytics dashboards, and centralized order and stock data provide a unified operational view for management teams.
\* Smart conversation tagging and AI-based action recommendations help teams prioritize and categorize interactions at scale.
\* Support for external AI provider keys (OpenAI, Gemini, and others) with no platform markup gives organizations cost control over AI usage.
\* A built-in vector database is included at no extra cost, with the option to connect proprietary vector database infrastructure for organizations with existing investments.
\* Scalable pricing from free to enterprise, with usage-based transparent billing and an annual plan offering 12 months of service for the price of 10, accommodates teams at any growth stage.

## About the vendor

- **Company**: Bordo.io

## Commercial Context

- **Starting Price**: US$120.00
- **Pricing model**: Flat Rate (Free version available) (Free Trial)
- **Pricing Details**: MonoChat uses a flexible, prepaid balance management system that ensures you only pay for what you actually use. Here’s how it works:

- Balance Management:
You top up your MonoChat balance in advance, and all service fees are deducted from this balance as you use the platform. If you reduce usage or cancel a subscription before the end of a billing period, any unused portion is automatically refunded to your balance, so you never pay for unused time.

- Subscription Plans:
Choose monthly or annual subscription plans for users or features. If you add or remove users mid-period, the charges or refunds are calculated exactly for the days used—your balance is always up to date.

- Support Plans:
Premium support can be added on a monthly or annual basis, also deducted directly from your balance.

- Packages:
For consumable services like outbound message quotas or custom development (man-day) packages, you can purchase bundles in advance at discounted rates for greater savings.

- AI Token Usage:
MonoChat allows you to use your own LLM providers (OpenAI, Azure, Google Gemini, etc.) with no extra fees. If you prefer to use MonoChat’s built-in AI models, usage is charged per token/interaction, and fees are transparently deducted from your balance according to the model and usage type.

No hidden fees, no surprises—just transparent, pay-as-you-go pricing that scales with your business needs.

If you have unique needs or high-volume requirements, please contact our sales team for custom pricing and enterprise packages.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Linux (On-Premise), Android (Mobile), iPhone (Mobile)
- **Supported Languages**: English, Turkish
- **Available Countries**: Türkiye

## Features

- AI
- API
- API Integration
- Activity Dashboard
- Alerts/Notifications
- Analytics
- Appointment Scheduling
- Batch Communications
- CRM
- CRM Integration
- Chat/Messaging
- Chatbot
- Customer Database
- Customer History
- Dashboard
- Data Security
- Decision Making
- Inbox Management
- Interaction Tracking
- Multi-Channel Communication

## Integrations (4 total)

- Facebook Business Suite
- Instagram
- Telegram
- WhatsApp

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Chat

## Category

- [Customer Communications Management Software](https://www.getapp.sg/directory/1139/customer-communications-management/software)

## Related Categories

- [Customer Communications Management Software](https://www.getapp.sg/directory/1139/customer-communications-management/software)
- [AI Agents for Customer Support](https://www.getapp.sg/directory/5025/ai-agents-for-customer-support/software)
- [Conversational AI Platforms](https://www.getapp.sg/directory/1647/conversational-ai-platform/software)
- [Conversational Marketing Platforms](https://www.getapp.sg/directory/1659/conversational-marketing-platform/software)

## Alternatives

1. [Freshdesk](https://www.getapp.sg/software/10317/freshdesk) — 4.5/5 (3486 reviews)
2. [FieldPulse](https://www.getapp.sg/software/105687/fieldpulse) — 4.6/5 (500 reviews)
3. [LiveAgent](https://www.getapp.sg/software/91301/liveagent) — 4.7/5 (1789 reviews)
4. [Weave](https://www.getapp.sg/software/121867/weave) — 4.4/5 (697 reviews)
5. [HelpDesk](https://www.getapp.sg/software/116767/helpdesk) — 4.6/5 (183 reviews)

## Links

- [View on GetApp](https://www.getapp.sg/software/2082242/monochat)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-management-software/a/monochat/> |
| en-AE | <https://www.getapp.ae/software/2082242/monochat> |
| en-AU | <https://www.getapp.com.au/software/2082242/monochat> |
| en-CA | <https://www.getapp.ca/software/2082242/monochat> |
| en-GB | <https://www.getapp.co.uk/software/2082242/monochat> |
| en-IE | <https://www.getapp.ie/software/2082242/monochat> |
| en-NZ | <https://www.getapp.co.nz/software/2082242/monochat> |
| en-SG | <https://www.getapp.sg/software/2082242/monochat> |
| en-ZA | <https://www.getapp.za.com/software/2082242/monochat> |

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