---
description: If you're in a hunt for the best solution for your business, learn what SparrowDesk has to offer thanks to GetApp Singapore. We provide the most detailed information on pricing, benefits, and disadvantages of software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: SparrowDesk Price, Reviews & Ratings | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [SparrowDesk](/software/2083140/sparrowdesk)

# SparrowDesk

Canonical: https://www.getapp.sg/software/2083140/sparrowdesk

> SparrowDesk is an AI-first helpdesk software designed for modern customer support teams. The platform features AI agents that automatically resolve customer queries, an omnichannel inbox for centralized conversation management, and an AI copilot that assists agents with instant summaries and reply suggestions.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Key benefits of SparrowDesk

Ticket management with AI-driven automation that resolves customer queries
Enhances agent productivity through conversation summaries, context-aware reply suggestions, and on-demand knowledge
Centralizes all customer interactions in a unified inbox, enabling prioritization across multiple channels
Maintains on-brand communication by adapting replies to company tone and style
Supports global operations with multilingual capabilities, enterprise-grade security, and customizable workflows for multiple brands or products

## About the vendor

- **Company**: SurveySparrow
- **Location**: Palo Alto, US
- **Founded**: 2017

## Commercial Context

- **Starting Price**: US$16.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Starting price: $16 per seat, per month (billed annually) – Starter plan; includes Email \& Live Chat, Shared Inbox, Contact Segmentation.​

Professional: $49 per seat, per month (billed annually) – everything in Starter plus Advanced Email Configuration and SLAs.​

Enterprise: $89 per seat, per month (billed annually) – everything in Professional plus Multiple Help Centers and Private Help Center.​

Add-ons (Luna AI):

AI Agent: $0.70 per resolution.

AI Copilot: $16 per seat, per month (billed annually).
- **Target Audience**: 2–10, 11–50, 51–200
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Australia, Canada, Denmark, France, Germany, Netherlands, Singapore, Switzerland, United Arab Emirates, United Kingdom, United States

## Features

- AI Copilot
- API
- Automated Routing
- Customer Communication
- Dashboard
- Inbox Management
- Incident Management
- Interaction Tracking
- Knowledge Base Management
- Live Chat
- Multi-Channel Communication
- Prioritization
- Real-time Consumer-facing Chat
- Support Ticket Management
- Ticket Management

## Support Options

- Knowledge Base
- Chat

## Category

- [Help Desk Software](https://www.getapp.sg/directory/287/help-desk-ticketing/software)

## Related Categories

- [Customer Service Software](https://www.getapp.sg/directory/231/customer-service/software)
- [IT Ticketing Software](https://www.getapp.sg/directory/3479/it-ticketing-systems/software)
- [Help Desk Software](https://www.getapp.sg/directory/287/help-desk-ticketing/software)
- [Live Chat Software](https://www.getapp.sg/directory/561/live-chat/software)
- [Customer Support Software](https://www.getapp.sg/directory/562/customer-support/software)

## Alternatives

1. [Freshdesk](https://www.getapp.sg/software/10317/freshdesk) — 4.5/5 (3408 reviews)
2. [LiveAgent](https://www.getapp.sg/software/91301/liveagent) — 4.7/5 (1753 reviews)
3. [Front](https://www.getapp.sg/software/102177/front) — 4.5/5 (286 reviews)
4. [Zendesk Suite](https://www.getapp.sg/software/9448/zendesk) — 4.4/5 (4072 reviews)
5. [Tidio](https://www.getapp.sg/software/105081/tidio-chat) — 4.7/5 (590 reviews)

## Links

- [View on GetApp](https://www.getapp.sg/software/2083140/sparrowdesk)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.getapp.de/software/2083140/sparrowdesk> |
| de-AT | <https://www.getapp.at/software/2083140/sparrowdesk> |
| en | <https://www.getapp.com/customer-service-support-software/a/sparrowdesk/> |
| en-AE | <https://www.getapp.ae/software/2083140/sparrowdesk> |
| en-AU | <https://www.getapp.com.au/software/2083140/sparrowdesk> |
| en-CA | <https://www.getapp.ca/software/2083140/sparrowdesk> |
| en-GB | <https://www.getapp.co.uk/software/2083140/sparrowdesk> |
| en-IE | <https://www.getapp.ie/software/2083140/sparrowdesk> |
| en-NZ | <https://www.getapp.co.nz/software/2083140/sparrowdesk> |
| en-SG | <https://www.getapp.sg/software/2083140/sparrowdesk> |
| en-ZA | <https://www.getapp.za.com/software/2083140/sparrowdesk> |
| fr | <https://www.getapp.fr/software/2083140/sparrowdesk> |
| fr-BE | <https://fr.getapp.be/software/2083140/sparrowdesk> |
| fr-CA | <https://fr.getapp.ca/software/2083140/sparrowdesk> |
| nl | <https://www.getapp.nl/software/2083140/sparrowdesk> |
| nl-BE | <https://www.getapp.be/software/2083140/sparrowdesk> |

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