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description: If you're in a hunt for the best solution for your business, learn what Open has to offer thanks to GetApp Singapore. We provide the most detailed information on pricing, benefits, and disadvantages of software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Open Price, Reviews & Ratings | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Conversational AI Platforms](/directory/1647/conversational-ai-platform/software) > [Open](/software/2095933/open-2)

# Open

Canonical: https://www.getapp.sg/software/2095933/open-2

> Open is a unified AI customer support platform automating interactions across channels like chat, email, voice, social media, WhatsApp, and Slack. It integrates with helpdesk systems such as Zendesk, HubSpot, Freshdesk, Intercom, and Salesforce, featuring workflows for actions like refunds and account changes via API. Open offers customer insights, knowledge gap detection, and compliance features, including SOC 2 Type II certification and GDPR alignment.
> 
> Verdict: Rated **4.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Open

Unifies customer support across chat, email, voice, and social channels with a single AI engine for consistent experiences
Integrates seamlessly with existing helpdesk tools and backoffice systems, enabling rapid deployment without disrupting current workflows
Automates complex support processes while allowing for human handoff when needed, maintaining a balance between efficiency and personal touch
Delivers actionable customer insights by surfacing emerging issues, sentiment shifts, and ticket trends before they escalate
Prioritizes enterprise-grade security and compliance, including SOC 2 Type II, GDPR alignment, and data isolation for every customer

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 4.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: OpenChat

## Commercial Context

- **Pricing model**: Other (Free Trial)
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Arabic, Dutch, English, French, German, Italian, Polish, Portuguese, Spanish, Swedish
- **Available Countries**: Angola, Argentina, Aruba, Australia, Austria, Bahamas, Bahrain, Belgium, Bermuda, Bosnia & Herzegovina, Botswana, Brazil, Bulgaria, Canada, Cayman Islands, Chile, China, Colombia, Costa Rica, Croatia and 68 more

## Features

- AI Copilot
- AI/Machine Learning
- API
- Activity Dashboard
- Alerts/Escalation
- Autoresponders
- CRM
- Chat Transcript
- Chat/Messaging
- Chatbot
- Code-free Development
- Communication Management
- Configurable Workflow
- Contextual Guidance
- Customer Database
- Customer Experience Management
- Customer Segmentation
- Customer Service Analytics
- Drag & Drop
- Email Management

## Integrations (29 total)

- Airtable
- Asana
- Coda
- Confluence
- Dropbox Business
- Freshdesk
- Front
- GitBook
- GitHub
- Google Docs
- Google Sheets
- HubSpot CRM
- HubSpot Service Hub
- Intercom
- Microsoft Excel

... and 14 more integrations

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Conversational AI Platforms](https://www.getapp.sg/directory/1647/conversational-ai-platform/software)

## Reviews

### "Brilliant Service" — 4.0/5

> **Taimour** | *11 June 2026* | Retail | Recommendation rating: 10.0/10
> 
> **Pros**: Easy to use and configure.
Our customers mainly Arabic speakers and the quality of Arabic AI agent is outstanding
> 
> **Cons**: When multiple integrations were done and when knowledge is from the third party the agent can become a bit slow
> 
> So far as we are finalizing the pilot everything went smoothly to a certain degree, and the team were super supportive and patient.

## Links

- [View on GetApp](https://www.getapp.sg/software/2095933/open-2)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/open-2/> |
| en-AE | <https://www.getapp.ae/software/2095933/open-2> |
| en-AU | <https://www.getapp.com.au/software/2095933/open-2> |
| en-CA | <https://www.getapp.ca/software/2095933/open-2> |
| en-GB | <https://www.getapp.co.uk/software/2095933/open-2> |
| en-IE | <https://www.getapp.ie/software/2095933/open-2> |
| en-NZ | <https://www.getapp.co.nz/software/2095933/open-2> |
| en-SG | <https://www.getapp.sg/software/2095933/open-2> |
| en-ZA | <https://www.getapp.za.com/software/2095933/open-2> |

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