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description: If you're in a hunt for the best solution for your business, learn what i-net HelpDesk has to offer thanks to GetApp Singapore. We provide the most detailed information on pricing, benefits, and disadvantages of software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: i-net HelpDesk Price, Reviews & Ratings | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Service Desk Software](/directory/1249/service-desk/software) > [i-net HelpDesk](/software/2096612/i-net-helpdesk)

# i-net HelpDesk

Canonical: https://www.getapp.sg/software/2096612/i-net-helpdesk

> i-net HelpDesk is a flexible service desk solution for managing tickets, knowledge, assets, and workflows. Automate support processes, leverage optional AI assistance, enable self-service, and improve service quality through intelligent ticketing and real-time collaboration.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Key benefits of i-net HelpDesk

• i-net HelpDesk helps organizations improve service quality, reduce response times, and streamline support operations through intelligent ticket management, automation, knowledge management, and asset tracking.
• By centralizing service processes in a single platform, teams can work more efficiently while delivering better experiences for customers and employees.
• Users can manage incidents, service requests, tasks, assets, knowledge, and communication from one system, gaining complete visibility into support activities and reducing information silos.
• Automation of repetitive tasks—such as ticket assignment, routing, categorization, escalations, notifications, approvals, and recurring activities—minimizes errors and ensures consistent service delivery.
• Intelligent ticket management helps support teams prioritize work, track progress, and respond more efficiently, allowing agents to focus on solving issues rather than managing workflows.
• Optional AI features generate ticket summaries, suggest responses, improve communication quality, and extract relevant information from existing tickets and knowledge articles to reduce handling times.
• The integrated knowledge base empowers users to find answers independently, lowering ticket volumes and enhancing customer satisfaction, while AI-assisted article creation keeps content up to date.
• Standardized workflows, automated processes, and centralized knowledge ensure that requests are handled consistently, improving service quality and reducing dependency on individual employees.
• Dashboards, analytics, and reports provide visibility into ticket volumes, response times, workloads, SLA compliance, and operational trends, helping teams identify bottlenecks and optimize performance.
• The integrated asset management system links devices, software, equipment, and other assets directly to users and tickets, giving support teams valuable context for faster troubleshooting.
• Scalable workflows, automation, and centralized information management enable organizations to support growth without increasing staffing requirements or operational complexity.
• Real-time updates, shared ticket visibility, linked assets, and integrated knowledge promote collaboration across teams, ensuring everyone has the information needed to resolve issues quickly.
• Configurable workflows, ticket types, forms, asset structures, permissions, and automation rules let organizations adapt the platform to their specific service management requirements.
• By automating routine activities, enabling self-service, reducing duplicate work, and improving efficiency, i-net HelpDesk helps organizations lower support costs while maintaining or improving service quality.

## About the vendor

- **Company**: i-net software
- **Location**: Berlin, Germany

## Commercial Context

- **Starting Price**: €1,850.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Information on pricing is available for all licensing types. Self-hosted licences incur a one-time fee, and there is the option to pay yearly support and update fees.

All new customers are granted a free 60-day trial.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise)
- **Supported Languages**: English, German
- **Available Countries**: Austria, Germany, Switzerland

## Features

- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Asset Lifecycle Management
- Asset Tracking
- Audit Trail
- Benchmarking
- Change Management
- Chat/Messaging
- Chatbot
- Client Portal
- Configurable Workflow
- Configuration Management
- Contract/License Management
- Customer Communication
- Customer Database

## Integrations (18 total)

- Discord
- MariaDB
- Microsoft 365
- Microsoft Access
- Microsoft Advertising
- Microsoft Authenticator
- Microsoft Azure
- Microsoft Edge
- Microsoft Entra ID
- Microsoft Excel
- Microsoft Exchange
- Microsoft Teams
- Microsoft Word
- OAuth
- Oracle Database

... and 3 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [Service Desk Software](https://www.getapp.sg/directory/1249/service-desk/software)

## Related Categories

- [Service Desk Software](https://www.getapp.sg/directory/1249/service-desk/software)
- [ITSM Tools](https://www.getapp.sg/directory/292/it-service-management-itsm/software)
- [Customer Support Software](https://www.getapp.sg/directory/562/customer-support/software)

## Links

- [View on GetApp](https://www.getapp.sg/software/2096612/i-net-helpdesk)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/i-net-helpdesk/> |
| en-AE | <https://www.getapp.ae/software/2096612/i-net-helpdesk> |
| en-AU | <https://www.getapp.com.au/software/2096612/i-net-helpdesk> |
| en-CA | <https://www.getapp.ca/software/2096612/i-net-helpdesk> |
| en-GB | <https://www.getapp.co.uk/software/2096612/i-net-helpdesk> |
| en-IE | <https://www.getapp.ie/software/2096612/i-net-helpdesk> |
| en-NZ | <https://www.getapp.co.nz/software/2096612/i-net-helpdesk> |
| en-SG | <https://www.getapp.sg/software/2096612/i-net-helpdesk> |
| en-ZA | <https://www.getapp.za.com/software/2096612/i-net-helpdesk> |

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