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description: If you're in a hunt for the best solution for your business, learn what i-net HelpDesk has to offer thanks to GetApp Singapore. We provide the most detailed information on pricing, benefits, and disadvantages of software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: i-net HelpDesk Price, Reviews & Ratings | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Service Desk Software](/directory/1249/service-desk/software) > [i-net HelpDesk](/software/2096612/i-net-helpdesk)

# i-net HelpDesk

Canonical: https://www.getapp.sg/software/2096612/i-net-helpdesk

> i-net HelpDesk is a web-based ticket system for internal IT support and external customer service. Teams organize requests with Kanban boards, configurable forms, a knowledge base, asset management, and automated workflows. Optional AI provides summaries and suggested replies.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Key benefits of i-net HelpDesk

Organize support requests in i-net HelpDesk's shared ticket system, with Kanban boards that show work in customizable columns.
Capture the information needed for each request with configurable forms and conditional fields, helping supporters start with useful context.
Automate ticket routing, recurring tasks, and escalation through configurable processes and Task Planner actions, reducing manual steps in support workflows.
Make reusable answers available through the integrated knowledge base, helping users find solutions and supporters handle recurring questions.
Support Incident, Problem, and Change workflows with linked tickets, deadline tracking, and approval processes for structured IT service management.
Connect asset information to users and tickets, giving support teams access to inventory context while handling requests.
Bring Telegram, WhatsApp, Instagram, and Facebook Messenger conversations into ticket processing with the Messengers plugin.
Use optional AI for ticket summaries and suggested replies with configured local or external providers; external providers receive the relevant feature data.
Review ticket volumes, trends, and resolution metrics through dashboards and reporting to identify areas for service improvement.
Choose deployment on your own server or hosting by i-net software GmbH in Germany to match your support infrastructure.

## About the vendor

- **Company**: i-net software
- **Location**: Berlin, Germany

## Commercial Context

- **Starting Price**: €1,850.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Information on pricing is available for all licensing types. Self-hosted licences incur a one-time fee, and there is the option to pay yearly support and update fees.

All new customers are granted a free 60-day trial.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise)
- **Supported Languages**: English, German
- **Available Countries**: Austria, Germany, Switzerland

## Features

- AI Summarization
- AI Text Generation
- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Attachments/Screencasts
- Automated Responses
- Automated Routing
- Automated response
- Autonomous Task Execution
- Autoresponders
- CRM
- Call Center Management
- Chatbot
- Collaboration Tools
- Conversation Intelligence
- Customer Database
- Customizable Branding
- Customizable Fields

## Integrations (18 total)

- Discord
- MariaDB
- Microsoft 365
- Microsoft Access
- Microsoft Advertising
- Microsoft Authenticator
- Microsoft Azure
- Microsoft Edge
- Microsoft Entra ID
- Microsoft Excel
- Microsoft Exchange
- Microsoft Teams
- Microsoft Word
- OAuth
- Oracle Database

... and 3 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [Service Desk Software](https://www.getapp.sg/directory/1249/service-desk/software)

## Related Categories

- [Service Desk Software](https://www.getapp.sg/directory/1249/service-desk/software)
- [ITSM Tools](https://www.getapp.sg/directory/292/it-service-management-itsm/software)
- [Customer Support Software](https://www.getapp.sg/directory/562/customer-support/software)
- [Help Desk Software](https://www.getapp.sg/directory/287/help-desk-ticketing/software)

## Links

- [View on GetApp](https://www.getapp.sg/software/2096612/i-net-helpdesk)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/i-net-helpdesk/> |
| en-AE | <https://www.getapp.ae/software/2096612/i-net-helpdesk> |
| en-AU | <https://www.getapp.com.au/software/2096612/i-net-helpdesk> |
| en-CA | <https://www.getapp.ca/software/2096612/i-net-helpdesk> |
| en-GB | <https://www.getapp.co.uk/software/2096612/i-net-helpdesk> |
| en-IE | <https://www.getapp.ie/software/2096612/i-net-helpdesk> |
| en-NZ | <https://www.getapp.co.nz/software/2096612/i-net-helpdesk> |
| en-SG | <https://www.getapp.sg/software/2096612/i-net-helpdesk> |
| en-ZA | <https://www.getapp.za.com/software/2096612/i-net-helpdesk> |

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