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description: If you're in a hunt for the best solution for your business, learn what customers.new has to offer thanks to GetApp Singapore. We provide the most detailed information on pricing, benefits, and disadvantages of software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: customers.new Price, Reviews & Ratings | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Chatbot Software](/directory/2795/chatbot/software) > [customers.new](/software/2099703/customers-new)

# customers.new

Canonical: https://www.getapp.sg/software/2099703/customers-new

> AI chatbot for small businesses that engages website visitors 24/7, captures leads, and scores intent. Owners can monitor conversations in real-time and take over chats.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Key benefits of customers.new

Capture leads around the clock with an AI chatbot that never sleeps. CUSTOMERS.new installs on your website and greets every visitor instantly, answering questions in your brand's voice whether you're at your desk or not. Small business owners can finally stop worrying about missed inquiries during evenings, weekends, or when they're focused on other work. 

Qualify leads automatically with built-in intent scoring. The platform analyzes each visitor conversation and assigns a High, Medium, or Low intent score based on behavior signals like pricing page views, time on site, and return visits. Owners can filter and sort conversations by intent level in the AI Inbox, so the hottest prospects always rise to the top and get first attention. 

See exactly who's visiting your site and what they want. Customer journey tracking maps each visitor's path through your website, showing which pages they viewed, how long they spent, their traffic source, device, location, and total visit count. Session details reveal returning visitors, tech stack, and browsing patterns, giving owners the context needed to personalize follow-up and prioritize outreach. 

Jump into any live conversation at any time. The AI Inbox displays all visitor conversations in real time, and business owners can take over from the chatbot instantly when a conversation needs a human touch. The AI steps aside and the owner continues the chat seamlessly. Control can be handed back to the AI whenever the owner is ready. 

Pay only for the leads you want to pursue. Instead of a monthly subscription, CUSTOMERS.new uses a credit-based model for data enrichment. After a promising conversation, owners can choose to reveal company information (1 credit), basic contact details like email and phone (2 credits), or a full profile including job title, LinkedIn, company size, revenue, and industry (5 credits). You're charged only when data is successfully revealed, and enrichment accuracy runs 60 to 80 percent. 

Train the AI to get smarter over time with knowledge upgrades. When the chatbot encounters a question it can't answer, the business owner provides the correct response. That answer gets added to the bot's knowledge base, so it handles similar questions correctly in the future. The AI learns your business continuously with every interaction. 

Engage visitors by text or voice. The chatbot supports both text-based chat and voice chat directly within the website widget, so visitors can type or speak their questions. They can switch between modes during a single conversation, making it easier for prospects to interact however they prefer. 

Organize and tag leads for easy follow-up. Each enriched lead gets a detailed customer profile that owners can enhance with custom tags like Marketing, Enterprise, VIP, or Key Account. The AI Inbox lets you filter conversations by status (Active, Pending, Closed), intent level, topic category (Sales, Support, General), and sorting options including Most Recent, Hot Leads First, High Intent First, Longest Wait Time, and Most Messages.
Start capturing leads immediately without technical skills or setup fees. Business owners install a simple code snippet on their website, and the AI trains itself by reading the site content to learn products, services, and brand voice. The platform is free to use with no signup fee, no subscription, and no credit card required. Lead capture, the AI Inbox, intent scoring, journey tracking, and analytics are all included at no cost.

## About the vendor

- **Company**: customers.new

## Commercial Context

- **Starting Price**: US$0.00
- **Pricing model**: Per Feature (Free version available)
- **Target Audience**: Self Employed, 2–10, 11–50
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Chinese, English, French, German, Japanese, Spanish
- **Available Countries**: United States

## Features

- Automated Responses
- Chatbot
- Code-free Development
- Customer Support
- Generative AI
- Intent Recognition
- Language Detection
- Lead Capture
- Lead Qualification
- Live Chat
- Multi-Language
- Natural Language Processing
- Proactive Chat
- Workflow Automation

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Chat

## Category

- [Chatbot Software](https://www.getapp.sg/directory/2795/chatbot/software)

## Links

- [View on GetApp](https://www.getapp.sg/software/2099703/customers-new)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/customers-new/> |
| en-AE | <https://www.getapp.ae/software/2099703/customers-new> |
| en-AU | <https://www.getapp.com.au/software/2099703/customers-new> |
| en-CA | <https://www.getapp.ca/software/2099703/customers-new> |
| en-GB | <https://www.getapp.co.uk/software/2099703/customers-new> |
| en-IE | <https://www.getapp.ie/software/2099703/customers-new> |
| en-NZ | <https://www.getapp.co.nz/software/2099703/customers-new> |
| en-SG | <https://www.getapp.sg/software/2099703/customers-new> |
| en-ZA | <https://www.getapp.za.com/software/2099703/customers-new> |

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