---
description: If you're in a hunt for the best solution for your business, learn what HGEM has to offer thanks to GetApp Singapore. We provide the most detailed information on pricing, benefits, and disadvantages of software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: HGEM Price, Reviews & Ratings | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Customer Experience Software](/directory/601/customer-experience/software) > [HGEM](/software/2102967/hgem)

# HGEM

Canonical: https://www.getapp.sg/software/2102967/hgem

> HGEM is an AI-powered guest experience management platform built for multi-site hospitality operators. It combines operational audits, guest feedback and online reviews into one system that tells you what to fix, where, and whether it worked. Used by restaurant groups, QSRs, pub companies.
> 
> Verdict: Rated **5.0/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of HGEM

Single view of every venue: Stop logging into multiple tools. HGEM brings operational audits, guest feedback and online reviews into one platform so you can see what is happening across all locations in real time.

AI that tells you what to do: The AI engine reads thousands of guest comments, finds patterns across venues and generates specific actions for each location. You get recommendations, not just reports.

Automatic guest recovery: When a guest has a poor experience, recovery workflows trigger automatically. The response happens in hours, not weeks, and every recovery is tracked to completion.

Commercial outcome tracking: Link guest experience improvements to spend per head, return visit frequency and review scores. Know whether a specific change actually moved the numbers.

Hospitality-specific insight: 20 years of sector data means the platform understands hospitality language, operational patterns and the metrics that matter. This is not a generic survey tool with a restaurant template.

Venue benchmarking: Compare locations against each other and against network averages. See which venues are improving, which are slipping and where to focus management attention.

Operational standards monitoring: Mystery guest audits capture what actually happened in the venue, not just what the guest felt. The combination of operational truth and guest perception gives a complete picture that feedback alone cannot provide.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 2 Reviews |
| Ease of Use | 4.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: HGEM

## Commercial Context

- **Starting Price**: £20.00
- **Pricing model**: Usage Based (Free Trial)
- **Pricing Details**: Products are priced per site per month. Mystery Guest audits are priced per audit.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop)
- **Supported Languages**: Arabic, Basque, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more

## Features

- AI Copilot
- API
- Access Controls/Permissions
- Alerts/Notifications
- Customer Segmentation
- Customizable Branding
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Visualization
- Email Management
- Engagement Tracking
- Feedback Management
- Generative AI
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Language
- NPS Survey Structure
- Negative Feedback Management
- Predictive Analytics

## Integrations (16 total)

- Airship
- Booking.com for Business
- Deliveroo
- Facebook Business Suite
- Fourth
- Freshdesk
- Google Marketing Platform
- Google My Business Pro Services
- Google My Business Review Manager
- ResDiary
- Sprout Social
- TOGGLE
- Trail
- Yext
- Zendesk Suite

... and 1 more integrations

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support
- Chat

## Category

- [Customer Experience Software](https://www.getapp.sg/directory/601/customer-experience/software)

## Reviews

### "A Bullseye for Guest Insights" — 5.0/5

> **Matthew** | *17 July 2026* | Hospitality | Recommendation rating: 10.0/10
> 
> **Pros**: HGEM provides a clear and accessible way of analysing guest feedback and identifying trends. The reporting is easy to navigate, and the ability to drill into comments and performance metrics helps support operational decision-making and continuous improvement across venues.
> 
> **Cons**: As someone who frequently works from an iPad, I find the mobile and tablet experience less user-friendly than the desktop version. Filters can be difficult to select, some reports require resizing or extra navigation to view properly, and analysing data on a smaller screen can be more time-consuming. Improvements to the mobile/iPad experience and overall responsiveness of the platform would make it much easier to access insights on the go.
> 
> Overall, my experience with HGEM has been positive. It is a useful tool for understanding guest sentiment, tracking performance, and identifying opportunities for improvement. The platform is user-friendly and provides valuable insights that help teams focus on delivering a better guest experience. The Hub by HGEM has become part of my morning ritual and routine and is an important part of our guest feedback process.

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### "A great relationship" — 5.0/5

> **Dan** | *21 July 2026* | Hospitality | Recommendation rating: 10.0/10
> 
> **Pros**: The personal support we receive, and how HGEM are always open to trying new developments and changes, we also appreciate their expert opinion.
> 
> **Cons**: The hub platform can be tricky to navigate sometimes, with it not always being obvious how i find a number that I need.
> 
> A really great 121 relationship we have with HGEM, I enjoy working with everyone there and they have really supported us on our customer experience journey.

## Links

- [View on GetApp](https://www.getapp.sg/software/2102967/hgem)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/hgem/> |
| en-AE | <https://www.getapp.ae/software/2102967/hgem> |
| en-AU | <https://www.getapp.com.au/software/2102967/hgem> |
| en-CA | <https://www.getapp.ca/software/2102967/hgem> |
| en-GB | <https://www.getapp.co.uk/software/2102967/hgem> |
| en-IE | <https://www.getapp.ie/software/2102967/hgem> |
| en-NZ | <https://www.getapp.co.nz/software/2102967/hgem> |
| en-SG | <https://www.getapp.sg/software/2102967/hgem> |
| en-ZA | <https://www.getapp.za.com/software/2102967/hgem> |

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