---
description: If you're in a hunt for the best solution for your business, learn what Sprinklr Service has to offer thanks to GetApp Singapore. We provide the most detailed information on pricing, benefits, and disadvantages of software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Sprinklr Service Price, Reviews & Ratings | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Call Center Workforce Management Software](/directory/3707/call-center-workforce-management/software) > [Sprinklr Service](/software/2106180/sprinklr-service)

# Sprinklr Service

Canonical: https://www.getapp.sg/software/2106180/sprinklr-service

> Sprinklr Service is an AI-native contact center platform built to deliver exceptional customer experiences across 30+ voice, social, and digital channels from one unified platform.
> 
> Verdict: Rated **5.0/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Sprinklr Service

Omnichannel Contact Center: Maintain a single, context-rich conversation across 30+ voice, social, and digital channels, with channel-less service as customers move between touchpoints 

AI-Powered Routing: Sprinklr AI automatically classifies incoming queries by intent, urgency, and sentiment, auto-prioritizes critical issues, and routes them to the best-suited agent. 

Sprinklr's Conversational AI Agents and Chatbots: Deploy Sprinklr AI Agents to automate routine tasks, handle FAQs, and power AI-driven IVR and bot automation in your brand voice. 

Agent Copilot: Empower agents with AI-driven guidance that surfaces potential resolutions, summarizes cases, suggests replies, and automates post-call tasks to cut average handle time. 

Live Chat and Messaging: Deliver real-time support with co-browsing and video commerce on your website and mobile apps. 

Channel-less Service: Enable seamless conversations even as customers move from one channel to another, keeping full context intact throughout the journey. 

Knowledge Management and Self-service: Power self-service and knowledge bases to reduce service costs and deflect routine queries. 

Workforce Management: Support agent scheduling, adherence, and forecasting for efficient contact center operations. 

Comprehensive Channel Suite: Includes Inbound and Outbound Contact Center, Social Customer Service across 25+ social channels, Live Chat with co-browsing and video commerce, and Sprinklr VoiceConnect for carrier-grade voice. 

Real-time Supervisor and Admin Tools: Monitor agent performance in real time, deliver targeted coaching, and easily manage workflows, channels, and operations with minimal overhead. 

AI-powered Quality and Coaching: Sprinklr AI scores 100% of interactions, ensures compliance, and enables real-time coaching for continuous improvement. 

Enterprise Integrations: Connects with CRM and ticketing systems (Salesforce, Dynamics 365, Jira, etc.), voice and messaging platforms (Twilio, Ozonetel, CloudTalk), and more, with a robust API layer and Marketplace connectors.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 2 Reviews |
| Ease of Use | 4.0/5 | Based on overall reviews |
| Customer Support | 4.5/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Sprinklr
- **Founded**: 2007

## Commercial Context

- **Target Audience**: 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, French, German, Japanese, Korean, Portuguese, Spanish
- **Available Countries**: Afghanistan, Albania, Algeria, Andorra, Angola, Armenia, Austria, Azerbaijan, Bahrain, Bangladesh, Belarus, Belgium, Benin, Bhutan, Bosnia & Herzegovina, Botswana, Brunei, Bulgaria, Burkina Faso, Burundi and 137 more

## Features

- AI Copilot
- API
- Agent Interface
- Auto-Dialer
- Automated Responses
- Automatic Call Distribution
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Tracking
- Chatbot
- Customer Database
- Customer Support
- Employee Scheduling
- For Call Centers
- For Sales/Marketing
- IVR
- Integrations
- Live Chat

## Integrations (1 total)

- 123FormBuilder

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Call Center Workforce Management Software](https://www.getapp.sg/directory/3707/call-center-workforce-management/software)

## Related Categories

- [Call Center Workforce Management Software](https://www.getapp.sg/directory/3707/call-center-workforce-management/software)
- [Call Centre Software](https://www.getapp.sg/directory/275/call-center/software)
- [Speech Analytics Software](https://www.getapp.sg/directory/2043/speech-analytics/software)
- [Contact Centre Software](https://www.getapp.sg/directory/593/contact-center/software)
- [Auto Dialer Software](https://www.getapp.sg/directory/1067/auto-dialer/software)

## Reviews

### "Tough to start, good once you get going" — 5.0/5

> **Holly** | *23 May 2023* | Think Tanks | Recommendation rating: 7.0/10
> 
> **Pros**: Sprinklr is a top tier tool in the industry.
> 
> **Cons**: It takes time to set-up/deploy and there are too many ways to do the same thing.
> 
> Customer service has been hit or miss over the years, but it seems to be improving.

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### "One stop shop" — 5.0/5

> **Priya** | *23 May 2023* | Entertainment | Recommendation rating: 9.0/10
> 
> **Pros**: I like that one can find all kinds of services with them and specially the research products is what I am fan of
> 
> **Cons**: Too many things to pick and choose from. 😊

## Links

- [View on GetApp](https://www.getapp.sg/software/2106180/sprinklr-service)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/sprinklr-service/> |
| en-AE | <https://www.getapp.ae/software/2106180/sprinklr-service> |
| en-AU | <https://www.getapp.com.au/software/2106180/sprinklr-service> |
| en-CA | <https://www.getapp.ca/software/2106180/sprinklr-service> |
| en-GB | <https://www.getapp.co.uk/software/2106180/sprinklr-service> |
| en-IE | <https://www.getapp.ie/software/2106180/sprinklr-service> |
| en-NZ | <https://www.getapp.co.nz/software/2106180/sprinklr-service> |
| en-SG | <https://www.getapp.sg/software/2106180/sprinklr-service> |
| en-ZA | <https://www.getapp.za.com/software/2106180/sprinklr-service> |

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