---
description: If you're in a hunt for the best solution for your business, learn what CustomerEagle.com has to offer thanks to GetApp Singapore. We provide the most detailed information on pricing, benefits, and disadvantages of software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: CustomerEagle.com Price, Reviews & Ratings | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [CustomerEagle.com](/software/2111306/customereagle-com)

# CustomerEagle.com

Canonical: https://www.getapp.sg/software/2111306/customereagle-com

> AI-native support platform: one inbox for chat, email, WhatsApp and social, an AI agent that cites its sources, and AI Voice for calls.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Key benefits of CustomerEagle.com

\- Resolves routine questions on arrival with answers grounded in your help centre, each with a citation to the article used
- Hands over to a human with full context, intent and sentiment the moment the AI is not confident
- One inbox for website chat, email, WhatsApp, Messenger and Instagram; AI Voice add-on for phone calls
- Shopify and WooCommerce order lookup; AI-proposed refunds and edits run only after a person approves
- Copilot for agents: suggested replies, drafts, tone rewrite, summaries and live translation
- Routing, SLAs, automations, proactive rules, CSAT, tasks and team planner, built-in CRM and analytics
- SSO/SAML, SCIM, audit log, public API, webhooks, Zapier; EU-hosted with GDPR terms
- Live in minutes with one script tag or the Shopify and WordPress apps; 30-day free trial, no credit card

## About the vendor

- **Company**: CustomerEagle.com

## Commercial Context

- **Starting Price**: €0.00
- **Pricing model**: Per User (Free version available) (Free Trial)
- **Pricing Details**: All prices are per agent seat per month. Annual billing is discounted. Every paid seat includes a monthly allowance of AI resolutions (a conversation the AI finishes without a human); extra resolutions are metered on the next invoice. AI agent-assist credits cover copilot drafts, rewrites and translations.

FREE - EUR 0 / USD 0. 1 agent (up to 5 at EUR 9.99 / USD 12 per extra agent), 1 shared inbox, website chat widget, 25 one-time AI resolutions, 500 assist credits per month, no store-data integrations. No time limit, no credit card.

STANDARD - EUR 24.99 / USD 29 per agent per month (EUR 19.99 / USD 24 annual). Up to 25 agents, 2 shared inboxes, live chat, Messenger and Instagram, 1 store-data integration (Shopify or WooCommerce), 50 AI resolutions per seat per month, 5,000 assist credits, basic workflows, 1 SLA policy, unlimited knowledge bases, tags and saved replies. Extra AI resolutions EUR 0.99 / USD 0.99.

PROFESSIONAL - EUR 49.99 / USD 59 per agent per month (EUR 39.99 / USD 49 annual). Up to 50 agents, 5 shared inboxes, WhatsApp, all app integrations, 150 AI resolutions per seat per month, 20,000 assist credits, AI drafts, tone rewrite and translation, AI email auto-reply, advanced workflows, 2 SLA policies, round-robin routing, teams, Team Planner, branding removal. Extra AI resolutions EUR 0.56 / USD 0.65.

PREMIUM - EUR 84.99 / USD 99 per agent per month (EUR 69.99 / USD 79 annual). Unlimited agents, inboxes, workflows and SLA policies, 350 AI resolutions per seat per month, 50,000 assist credits, multiple routing types, SSO/SAML and SCIM, dedicated onboarding specialist and strategic account manager. Extra AI resolutions EUR 0.49 / USD 0.55.

ENTERPRISE - custom pricing. Everything in Premium, unlimited AI resolutions, custom AI model tuning, custom integrations and SLA, dedicated customer success manager.

ADD-ONS (per workspace unless stated): AI Voice EUR 30 / USD 35 per month including 100 AI call minutes (extra AI minutes EUR 0.30 / USD 0.35, managed phone numbers EUR 9.99 / USD 12 each). Co-Browse EUR 24.99 / USD 29 per month (EUR 19.99 / USD 24 annual). Live Translation EUR 4.99 / USD 6 per agent per month (EUR 3.99 / USD 5 annual). Shopify Actions, WooCommerce Actions, Slack escalations and the bol.com, Sendcloud, PostNL, DHL Parcel, MyParcel and Moneybird connectors are free on Standard and above.

TRIAL: 30-day free trial of Standard, Professional or Premium with no credit card. Add-on trials (Co-Browse, Live Translation, AI Voice) are 14 days. Shopify merchants can also subscribe through Shopify billing. Full details are on the pricing page linked below.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: Dutch, English, French, German, Spanish
- **Available Countries**: Australia, Belgium, Canada, France, Germany, Netherlands, Spain, Switzerland, United Kingdom, United States

## Features

- AI Copilot
- AI Summarization
- AI Text Generation
- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Attachments/Screencasts
- Automated Responses
- Automated Routing
- Automated response
- Autoresponders
- CRM
- Chatbot
- Collaboration Tools
- Conversation Intelligence
- Customer Database
- Customizable Branding
- Data Import/Export
- Data Security

## Integrations (12 total)

- HubSpot CRM
- Instagram
- Messenger
- Moneybird
- MyParcel
- Sendcloud
- Shopify
- Slack
- WhatsApp
- WooCommerce
- WordPress
- Zapier

## Support Options

- Email/Help Desk
- Knowledge Base
- 24/7 (Live rep)
- Chat

## Category

- [Help Desk Software](https://www.getapp.sg/directory/287/help-desk-ticketing/software)

## Links

- [View on GetApp](https://www.getapp.sg/software/2111306/customereagle-com)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/customereagle-com/> |
| en-AE | <https://www.getapp.ae/software/2111306/customereagle-com> |
| en-AU | <https://www.getapp.com.au/software/2111306/customereagle-com> |
| en-CA | <https://www.getapp.ca/software/2111306/customereagle-com> |
| en-GB | <https://www.getapp.co.uk/software/2111306/customereagle-com> |
| en-IE | <https://www.getapp.ie/software/2111306/customereagle-com> |
| en-NZ | <https://www.getapp.co.nz/software/2111306/customereagle-com> |
| en-SG | <https://www.getapp.sg/software/2111306/customereagle-com> |
| en-ZA | <https://www.getapp.za.com/software/2111306/customereagle-com> |

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