---
description: If you're in a hunt for the best solution for your business, learn what CCIP has to offer thanks to GetApp Singapore. We provide the most detailed information on pricing, benefits, and disadvantages of software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: CCIP Price, Reviews & Ratings | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/275/call-center/software) > [CCIP](/software/2142585/ccip)

# CCIP

Canonical: https://www.getapp.sg/software/2142585/ccip

> NovelVox CCIP connects CCaaS platforms with backend CRM, EHR, and core banking systems to streamline real-time agent workflows and self-service processes.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Key benefits of CCIP

\- Eliminates agent application switching by consolidating customer data into a unified workspace.

- Speeds up First Contact Resolution (FCR) with automated identity verification (KYC) and real-time backend data lookups.

- Seamlessly connects leading CCaaS platforms (Cisco, Five9, NICE CXone) with complex enterprise CRMs and core systems.

## About the vendor

- **Company**: NovelVox
- **Founded**: 2008

## Commercial Context

- **Pricing model**: Other
- **Pricing Details**: NovelVox CCIP pricing is customized based on deployment model (Cloud/On-Premise), required backend system integrations, and agent/channel volume. Contact sales for a custom quote.
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (On-Premise)
- **Supported Languages**: English
- **Available Countries**: Australia, Brazil, Canada, France, Germany, India, Singapore, United Arab Emirates, United Kingdom, United States

## Features

- API
- Automatic Call Distribution
- Call Center Management
- Call Routing
- Computer Telephony Integration
- IVR
- Inbound Call Center
- Third-Party Integrations

## Integrations (26 total)

- Amazon Connect
- Athena
- Athena
- Athena
- Athena AI
- CDK Global
- Dialpad
- Epic
- Epic
- Fiserv
- Five9
- Freshdesk
- Genesys
- Guidewire
- Health Cloud

... and 11 more integrations

## Support Options

- Email/Help Desk
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Call Centre Software](https://www.getapp.sg/directory/275/call-center/software)

## Links

- [View on GetApp](https://www.getapp.sg/software/2142585/ccip)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/ccip/> |
| en-AE | <https://www.getapp.ae/software/2142585/ccip> |
| en-AU | <https://www.getapp.com.au/software/2142585/ccip> |
| en-CA | <https://www.getapp.ca/software/2142585/ccip> |
| en-GB | <https://www.getapp.co.uk/software/2142585/ccip> |
| en-IE | <https://www.getapp.ie/software/2142585/ccip> |
| en-NZ | <https://www.getapp.co.nz/software/2142585/ccip> |
| en-SG | <https://www.getapp.sg/software/2142585/ccip> |
| en-ZA | <https://www.getapp.za.com/software/2142585/ccip> |

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