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description: If you're in a hunt for the best solution for your business, learn what ticketflow has to offer thanks to GetApp Singapore. We provide the most detailed information on pricing, benefits, and disadvantages of software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: ticketflow Price, Reviews & Ratings | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [ticketflow](/software/2144668/ticketflow)

# ticketflow

Canonical: https://www.getapp.sg/software/2144668/ticketflow

> TicketFlow is an IT service management platform centralizing incident management, support tickets, change requests, and SLA analytics. Features include automatic ticket creation from emails, file attachment previews for formats like PDFs, customizable ticket statuses, multi-client support with separate data, automated routing rules, real-time analytics, and configurable user roles and permissions.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Key benefits of ticketflow

Centralizes incident, ticket, and change request management in a single platform, streamlining IT service workflows&#10;Offers unlimited client access at no additional cost, supporting scalable service delivery without hidden fees&#10;Enables real-time analytics and SLA tracking for informed decision-making and performance monitoring&#10;Provides customizable workflows, ticket states, and fields for each client, adapting to diverse business needs&#10;Ensures data security and compliance with European regulations, with all information hosted in the EU

## About the vendor

- **Company**: ticketflow

## Commercial Context

- **Starting Price**: €5.00
- **Pricing model**: Flat Rate (Free Trial)
- **Target Audience**: 2–10, 11–50, 51–200
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, French, Italian, Spanish
- **Available Countries**: Angola, Argentina, Aruba, Australia, Austria, Bahamas, Bahrain, Belgium, Bermuda, Bosnia & Herzegovina, Botswana, Brazil, Bulgaria, Canada, Cayman Islands, Chile, China, Colombia, Costa Rica, Croatia and 68 more

## Features

- Activity Dashboard
- Automated Routing
- Change Management
- Customizable Fields
- Email Management
- Inbox Management
- Incident Management
- Knowledge Base Management
- Problem Management
- Queue Management
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Ticket Collaboration
- Ticket Creation User Experience
- Ticket Management
- User, Role, and Access Management

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Help Desk Software](https://www.getapp.sg/directory/287/help-desk-ticketing/software)

## Related Categories

- [Help Desk Software](https://www.getapp.sg/directory/287/help-desk-ticketing/software)
- [ITSM Tools](https://www.getapp.sg/directory/292/it-service-management-itsm/software)

## Links

- [View on GetApp](https://www.getapp.sg/software/2144668/ticketflow)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/ticketflow/> |
| en-AE | <https://www.getapp.ae/software/2144668/ticketflow> |
| en-AU | <https://www.getapp.com.au/software/2144668/ticketflow> |
| en-CA | <https://www.getapp.ca/software/2144668/ticketflow> |
| en-GB | <https://www.getapp.co.uk/software/2144668/ticketflow> |
| en-IE | <https://www.getapp.ie/software/2144668/ticketflow> |
| en-NZ | <https://www.getapp.co.nz/software/2144668/ticketflow> |
| en-SG | <https://www.getapp.sg/software/2144668/ticketflow> |
| en-ZA | <https://www.getapp.za.com/software/2144668/ticketflow> |

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