---
description: If you're in a hunt for the best solution for your business, learn what Support Coach has to offer thanks to GetApp Singapore. We provide the most detailed information on pricing, benefits, and disadvantages of software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Support Coach Price, Reviews & Ratings | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Contact Centre Quality Assurance Software](/directory/3834/contact-center-quality-assurance/software) > [Support Coach](/software/2299613/support-coach)

# Support Coach

Canonical: https://www.getapp.sg/software/2299613/support-coach

> Support Coach coaches live-chat agents on their draft reply before it's sent in your company's voice.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## Overview

### Key benefits of Support Coach

• Catches the risky reply before the customer reads it. Blame, a cold "no", a missing next step — flagged in the agent's draft in the seconds before send, whether or not the agent thought to ask for help.

• A ready-to-send rewrite in your company's voice. One click gives the agent a complete better version, scored across eight dimensions. Nothing ever blocks sending — the agent always decides.

• Manager visibility without reading transcripts. A weekly summary of what the team was coached on, so you know where reply quality is slipping without reviewing a single chat.

• Live in minutes, on any help-desk plan tier. A Chrome extension that works inside Zoho SalesIQ, Zendesk and Intercom — no integration project, no plan upgrade to unlock it.

• A short IT review. The customer's messages never leave the browser; only the agent's draft is checked, in flight, never stored. Full details and force-install instructions at supportcoach.io/security.

• Built for every team size. The gap it closes is timing — nothing acts between typing a risky reply and sending it — and that is true for a solo inbox exactly as for a 50-agent floor.

• Cheaper than finding out afterwards. Post-hoc QA tools run about $35 per agent per month to review conversations after the customer has read them. Support Coach is $15 per agent per month, with a 14-day free trial — all seats, no credit card.

## About the vendor

- **Company**: SupportCoach AI

## Commercial Context

- **Pricing model**:  (Free Trial)
- **Pricing Details**: $15 per agent per month, or $120 per agent per year ($10/month equivalent, billed annually). Seats are billed on your live agent count and adjusted automatically as the team changes — adding an agent never locks anyone out. 14-day free trial on all seats, no credit card. Works on any Zoho SalesIQ, Zendesk or Intercom plan tier.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Customer Experience Management
- Employee Coaching Tools
- Quality Management
- Reporting/Analytics

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Chat

## Category

- [Contact Centre Quality Assurance Software](https://www.getapp.sg/directory/3834/contact-center-quality-assurance/software)

## Links

- [View on GetApp](https://www.getapp.sg/software/2299613/support-coach)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/support-coach/> |
| en-AE | <https://www.getapp.ae/software/2299613/support-coach> |
| en-AU | <https://www.getapp.com.au/software/2299613/support-coach> |
| en-CA | <https://www.getapp.ca/software/2299613/support-coach> |
| en-GB | <https://www.getapp.co.uk/software/2299613/support-coach> |
| en-IE | <https://www.getapp.ie/software/2299613/support-coach> |
| en-NZ | <https://www.getapp.co.nz/software/2299613/support-coach> |
| en-SG | <https://www.getapp.sg/software/2299613/support-coach> |
| en-ZA | <https://www.getapp.za.com/software/2299613/support-coach> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Review, Compare and Evaluate small business software. GetApp Singapore has software offers, SaaS and Cloud Apps, independent evaluations and reviews.","email":"info@getapp.sg","url":"https://www.getapp.sg/","logo":"https://dm-localsites-assets-prod.imgix.net/images/getapp/getapp-logo-light-mode-5f7ee07199c9b3b045bc654a55a2b9fa.svg","@type":"Organization","@id":"https://www.getapp.sg/#organization","parentOrganization":"G2.com, Inc.","sameAs":["https://twitter.com/getapp","https://www.facebook.com/GetAppcom","https://www.instagram.com/getappcom/","https://www.youtube.com/c/GetAppCom"]},{"name":"Support Coach","description":"Your help desk's AI rewrites replies when agents ask. Support Coach speaks up when they don't.\n\nThe reply that escalates a conversation is almost never one the agent thought to double-check — they're confident, they're busy, and they hit send. Support Coach watches the agent's draft as they type and intervenes in the only moment that matters: before the customer reads it.\n\nThree layers of coaching:\n• Instant hints as the agent types — rule-based, no AI, no delay.\n• A coaching card when they pause — an AI-suggested better version alongside their draft.\n• A one-click pre-send check — a quality score across eight dimensions (empathy, ownership, clarity, actionability, tone safety, professionalism, policy delivery, company tone) plus a complete rewrite in your company's voice. Nothing ever blocks sending; the agent always decides.\n\nManagers get a weekly summary of what the team was coached on — no transcript reading — and replies are scored against a tone profile your company writes, not a generic register.\n\nPrivacy, by design: the customer's messages never leave the browser. Support Coach evaluates only the reply the agent is drafting, in flight, never stored. Details for IT reviewers: supportcoach.io/security\n\nWe built Support Coach for our own support team first — 13 agents use it daily, and have since March 2026.\n\nUnlike post-hoc QA platforms (~$35/agent/month to review conversations after the customer read them), Support Coach acts while the reply is still a draft. $15 per agent per month, 14-day free trial, no credit card.","image":"https://images.g2crowd.com/display-layer-screenshots/2091311/808df756-ce1a-49b8-97c6-8c54f642d86d-02-presend-overlay.png","url":"https://www.getapp.sg/software/2299613/support-coach","@type":"SoftwareApplication","@id":"https://www.getapp.sg/software/2299613/support-coach#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.sg/#organization"},"operatingSystem":"Cloud"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Contact Centre Quality Assurance Software","position":2,"item":"/directory/3834/contact-center-quality-assurance/software","@type":"ListItem"},{"name":"Support Coach","position":3,"item":"/software/2299613/support-coach","@type":"ListItem"}],"@id":"https://www.getapp.sg/software/2299613/support-coach#breadcrumblist"}]}
</script>