FixMe.IT

FixMe.IT

Remote Support Software That Always Works

4.7/5 (323 reviews)

FixMe.IT Overview

What is FixMe.IT?

FixMe.IT is a remote support app that enables instant connections between remote computers located anywhere in the world. With FixMe.IT, delivering remote support becomes faster and easier than ever before: the whole connection process is seamlessly fast, which means that any user can easily request and approve remote access to their machine.

While being cost-effective, FixMe.IT does not compromise on functionality and offers a wide range of powerful features, including unattended access, file transfer, multi-session handling, auto reboot & reconnect, multi-monitor navigation, clipboard sharing, instant chat, session reporting & recording, branding, and more.

Built on the latest industry standards, FixMe.IT ensures the highest level of security for its users and allows IT pros to easily and securely resolve technical issues remotely without pre-installing software. What's more, it allows you to access your clients' computers in any environment: whether they are located behind firewalls, proxies or NAT.

FixMe.IT Overview

Pricing

Starting from
US$25.00

Pricing options

Free Trial
Subscription
Value for money

The unlimited subscription license offers complete freedom over the term of your purchase.


FixMe.IT Features

Devices
Business size
S M L
Markets
Asia, Australia, Canada, Europe, Latin America and 3 others, Middle-East and Africa, United Kingdom, United States
Supported Languages
English

FixMe.IT Reviews

FixMe.IT Reviews

Overall rating
4.7
/
5 323 reviews
Excellent
248

Very good
69

Average
6

Poor
0

Terrible
0

Value for Money
4.7
Features
4.4
Ease of Use
4.8
Customer Support
4.6
98% recommended this app
R. curtis M.

Best Remote Access Software Available

I use this application daily to provide help desk and server support to many customers. The price is great and the features are fantastic.


Alex R.

Great bang for the buck!

I like the simple connecttion to it and the unattended access feature the most. It allows me to connect to my end users easily and quickly.


Michael D.

Long time user

I have used Logmein, Teamviewer and Fixme extensively along with sharing some small use with other products. FixMe is by far the easiest for my company and its customers. Install is easy and it is safe. I support a lot of the medical community and it being HIPAA compliant is a big plus.


Thomas B.

It's hard to knock the product as it is but it's just ok

I am generally able to connect to my customers computers to assist with issues and install software


Rex S.

Simple and Fast Connection

It has been good, its a good product. The only draw back is the pricing structure, as others offer a scaled back speed at a free price. For some of the features its a great product to consider. Love the ability to create a custom installer, which makes the image of our company better.


R. curtis M.
Industry: Civil Engineering
Company size: 51-200 Employees

Best Remote Access Software Available

Used Daily for 2+ years
Reviewed on 21/11/2018
Review Source: Capterra

I use this application daily to provide help desk and server support to many customers. The price is great and the features are fantastic.

Pros

The is by far the easiest remote access software I have ever used. As an IT manager, this software has saves me $1000s every month. With just a few clicks I can access customer's computers and correct problems while never leaving my office. My customers love this process. I can store computers for anytime access so I can manage many servers and computers 24/7 without requiring brick and mortar access.

Cons

If I could fix a few things I would make this software available for MAC and get a different URL. I have to constantly spell the word "IT". It seems such a simple word but it does not correlate to web browsing to the common internet user. Few people have ever visited a .it domain.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Alex R.
Industry: Government Relations
Company size: 201-500 Employees

Great bang for the buck!

Used Daily for 2+ years
Reviewed on 21/01/2020
Review Source: Capterra

I like the simple connecttion to it and the unattended access feature the most. It allows me to connect to my end users easily and quickly.

Pros

Fixme offers remote admin access to end points that are in the field and not connected to the local domain via VPN or other connection options. This is helpful for setting up and troubleshooting issues on end points. And it is much cheaper price than competitors

Cons

Sometime the local admin access for restarting as a system service is a bit wonky, its best to setup the PC and unattended access while on the local network to the domain and then kick the device out the door than trying to gain unattended access after the fact. Alsomany competitors have additional functionality to run scripts or gather data about a device in the background without the end user seeing, and Fixme does not offer that from the best I can tell.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Michael D.
Industry: Computer & Network Security
Company size: 2-10 Employees

Long time user

Used Daily for 2+ years
Reviewed on 17/01/2020
Review Source: Capterra

I have used Logmein, Teamviewer and Fixme extensively along with sharing some small use with other products. FixMe is by far the easiest for my company and its customers. Install is easy and it is safe. I support a lot of the medical community and it being HIPAA compliant is a big plus.

Pros

Easy to have remote users install. Simple console. Great value for money.

Cons

No Apple support, no multi user support.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Thomas B.
Industry: Computer Networking
Company size: 2-10 Employees

It's hard to knock the product as it is but it's just ok

Used Daily for 6-12 months
Reviewed on 02/11/2017
Review Source: Capterra

I am generally able to connect to my customers computers to assist with issues and install software

Pros

On demand sessions work great
East to install and setup remote clients
Easy to organize accounts by company

Cons

No Ability to go cross platform ie mac
No mobile ability
The remote control agent doesn't work, well, sometimes gets eaten by anti virus clients/or disappears for what ever reason and you can't cut copy paste really!!!

Their response is that's odd, just drag files...sorry to say that's a tedious endeavor with the spotty mouse movements.

Response from Techinline

Hi Thomas,

Thank you for the feedback and for being our valued customer. We regret that you've experienced this copy-paste issue - this is, indeed, non-standard behavior of our application, which in most cases can be attributed to custom or advanced antivirus settings, or other 3rd party local factors that we have absolutely no control over. As suggested in most reviews here, FixMe.IT's file transfer feature is quite reliable and easy to use. Furthermore, FixMe.IT offers several file transfer options including a file transfer button and drag-n-drop, so our intent at the time was to provide you with a feasible workaround in case copy-paste didn't work with a specific client machine.

Regards,
Dan | Techinline

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 6.0/10

Rex S.
Industry: Computer Hardware
Company size: 2-10 Employees

Simple and Fast Connection

Used Weekly for 2+ years
Reviewed on 06/12/2019
Review Source: Capterra

It has been good, its a good product. The only draw back is the pricing structure, as others offer a scaled back speed at a free price. For some of the features its a great product to consider. Love the ability to create a custom installer, which makes the image of our company better.

Pros

Having used and still using many remote connection and management software providers, FixMe has been one that seems to work when others won't. Its fast, and simple. The remote reconnect after startup is great. Some others will not do this and requires someone at the other end to restart the software. The price and the speed of connection is worth it. The custom logo you can add to the install page is a nice feature.

Cons

If you are not using it often, and can seem expensive. Its billed monthly regardless if you are using it. Its based on technician, so if you have 3 people, you will need to have 3 licenses to all be working at the same time.

Response from Techinline

Hi Rex,

Thank you for sharing your experience and for being our valued customer! Subscription-based pricing is the software industry standard. Some vendors do offer so-called "lifetime" licenses, but that often means paying for upgrades on a yearly basis (which in the end is a more expensive and a less flexible option). FixMe.IT delivers unlimited on-demand connections, unattended remote access, multi-window remote control, and a lot more for only $30 per month or $300 per year, and I can say with full confidence that no other vendor offers a package like that at a lower price. Sure, there are some remote support apps that offer personal licenses for under $10 or even $5 per month which allows you to access one or two remote computers, but no more than that. While we understand that FixMe.IT's pricing model might not be ideal in some cases, it is still one of the most cost-effective remote support solutions on the market.

Best,
Dan | Techinline

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

User recommendation
9.2/10
Based on 323 user ratings
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FixMe.IT Pricing

FixMe.IT Pricing

Starting from
US$25.00
Free Trial
Subscription
Value for money

The unlimited subscription license offers complete freedom over the term of your purchase.

The unlimited subscription license offers complete freedom over the term of your purchase.

Value for Money
4.7/5
Based on 323 user ratings
Compare value for money rating with alternatives
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FixMe.IT Features

FixMe.IT Features

API
Activity Dashboard
Automatic Notifications
CRM Integration
Chat
Contact History
Customizable Branding
Email Integration
Instant Messaging
Knowledge Base Management
Monitoring
Multi-Channel Communication
Real Time Monitoring
Reporting & Statistics
Self Service Portal
Social Media Integration
Support Ticket Management
Surveys & Feedback
Third Party Integration
Workflow Management
Features
4.4/5
Based on 323 user ratings
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Categories

Videos and Tutorials

Videos and Tutorials

Additional information for FixMe.IT

Additional information for FixMe.IT

Key features of FixMe.IT

  • 2-Way Desktop Sharing
  • File and Clipboard Transfer
  • Instant Chat Messaging
  • Logoff/Logon & Switch User
  • Multi-Monitor Support
  • Multi-Session Handling
  • Reboot & Automatically Reconnect
  • Restart in Safe Mode
  • Scaling Features
  • Session Reporting
  • Unattended Access
  • Video Session Recording

Benefits

Easy three-step connection
Lightweight & easy to use
Unlimited number of concurrent support sessions
Unattended access
Trouble-free connections in any environment
Secure data transfer & optional two-factor authentication
Branding options

FixMe.IT FAQs

FixMe.IT FAQs

Below are some frequently asked questions for FixMe.IT.

Q. What type of pricing plans does FixMe.IT offer?

FixMe.IT offers the following pricing plans:

Starting from: US$25.00

Pricing model: Subscription

Free Trial: Available

The unlimited subscription license offers complete freedom over the term of your purchase.

Q. What are the main features of FixMe.IT?

FixMe.IT offers the following features:

  • 2-Way Desktop Sharing
  • File and Clipboard Transfer
  • Instant Chat Messaging
  • Logoff/Logon & Switch User
  • Multi-Monitor Support
  • Multi-Session Handling
  • Reboot & Automatically Reconnect
  • Restart in Safe Mode
  • Scaling Features
  • Session Reporting
  • Unattended Access
  • Video Session Recording

Q. Who are the typical users of FixMe.IT?

FixMe.IT has the following typical customers:

Freelancers, Large Enterprises, Mid Size Business, Small Business

Q. What languages does FixMe.IT support?

FixMe.IT supports the following languages:

English

Q. What type of pricing plans does FixMe.IT offer?

FixMe.IT has the following pricing plans:

Subscription

Q. Does FixMe.IT support mobile devices?

We do not have any information about what devices FixMe.IT supports

Q. What other apps does FixMe.IT integrate with?

FixMe.IT integrates with the following applications:

Herfert Software

Q. What level of support does FixMe.IT offer?

FixMe.IT offers the following support options:

FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials