---
description: If you're in a hunt for the best solution for your business, learn what woku has to offer thanks to GetApp Singapore. We provide the most detailed information on pricing, benefits, and disadvantages of software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: woku Price, Reviews & Ratings | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Customer Experience Software](/directory/601/customer-experience/software) > [woku](/software/2390638/woku)

# woku

Canonical: https://www.getapp.sg/software/2390638/woku

> Cloud-based Voice of Customer SaaS capturing feedback via WhatsApp, email, web, QR, and in-app SDK, with AI-driven analytics and.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## Overview

### Key benefits of woku

\* Detects at-risk customers early by identifying negative signals in real time, giving support and CX teams the opportunity to intervene before churn occurs.
\* Captures feedback at the moment of experience across WhatsApp, email, web, QR codes, API, and in-app SDK, meeting customers on the channels they already use.
\* Classifies every open-ended text or transcribed audio response automatically as recognition or improvement at ingestion, with no configuration required.
\* Detects positive, neutral, or negative sentiment per comment and calculates a net sentiment score from -100 to +100, providing a quantified view of customer experience quality.
\* Surfaces emerging topics not defined in advance through a semantic engine that groups responses by meaning, with exact response counts, sentiment distribution, trend data, and supporting evidence in a 3D review space.
\* Automates follow-up with customers who left improvement comments via WhatsApp or email, collecting photos, voice notes, and documents, then delivering a structured case summary with evidence to the team.
\* Generates verified, evidence-backed insight reports through a conversational AI agent (Corporate plan) that queries server-side data, validates every numeric claim against source datasets, and produces versioned, publishable reports from natural-language prompts.
\* Triggers support tickets and action plans automatically when risk signals are detected, and tracks resolution progress on a Kanban board.
\* Provides AI-generated summaries and suggested actions per survey tool and per folder, reducing the time required to interpret large volumes of feedback.
\* Transcribes audio responses for full text analysis, extending AI classification, sentiment detection, and keyword extraction to voice feedback.
\* Includes unlimited measurement tool creation, unlimited email sends, and AI analysis on all plans, removing per-usage cost barriers to comprehensive feedback programs.
\* Connects to Shopify, Zendesk, Pancake, Sperant, and developer tooling including JavaScript and Python SDKs, MCP integration, and a full API available on all plans including the free tier.
\* Secures data with MFA, SSO (SAML 2.0 and OIDC), per-company IP allowlists, audit logs, AES-256-GCM encryption at rest, HMAC-SHA256 integrity signatures, and brute-force protection.

## About the vendor

- **Company**: woku

## Commercial Context

- **Pricing model**:  (Free version available)
- **Pricing Details**: woku has a free Start plan and three paid plans (Begin, Grow and Scale) billed monthly or yearly. Annual billing gives 2 months free and an annual credit pool that accumulates. Every plan includes API access and WhatsApp notifications. Corporate has custom pricing for more than 6,000 reviews a year, with SSO, audit log, dedicated onboarding, account manager and SLA. Prices in US dollars, taxes excluded.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, Spanish
- **Available Countries**: Argentina, Chile, Colombia, Mexico, Peru

## Features

- AI Text Generation
- AI Text Summarization
- API
- Access Controls/Permissions
- Alerts/Notifications
- Autonomous Task Execution
- CRM
- Collaboration Tools
- Cross-system Integration
- Customer Effort Score (CES)
- Customer Journey Mapping
- Customer Satisfaction (CSAT) Score
- Customer Segmentation
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Visualization
- Drag & Drop

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base

## Category

- [Customer Experience Software](https://www.getapp.sg/directory/601/customer-experience/software)

## Alternatives

1. [WelcomeTrack](https://www.getapp.sg/software/2053726/welcometrack) — 4.0/5 (1 reviews)
2. [Seoritmo](https://www.getapp.sg/software/2079154/seoritmo) — 5.0/5 (1 reviews)
3. [Uptok](https://www.getapp.sg/software/2049102/uptok) — 5.0/5 (1 reviews)
4. [Guest Service](https://www.getapp.sg/software/2056597/guest-service) — 5.0/5 (2 reviews)
5. [Askable](https://www.getapp.sg/software/2050765/askable) — 5.0/5 (2 reviews)

## Reviews

### "woku: ¿Qué dicen tus clientes de ti?" — 5.0/5

> **Edgardo** | *2 November 2026* | Commercial Real Estate | Recommendation rating: 10.0/10
> 
> **Pros**: Feedback al instante analizado con IA para obtener una gran cantidad de información que normalmente se pierde entre opiniones al vuelo. La plataforma woku compila todo, filtra y logra identificar patrones rápidamente.
> 
> **Cons**: El equipo de desarrollo es pequeño y si bien la resolución de problemas es rápida, la detección puede a veces no serlo.
> 
> Con la plataforma woku, hemos logrado automatizar la obtención de feedback invaluable no solo de los procesos de nuestra empresa frente a los clientes, sino también a darle una mirada introspectiva a los procesos internos que involucran al equipo.

## Links

- [View on GetApp](https://www.getapp.sg/software/2390638/woku)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/woku/> |
| en-AE | <https://www.getapp.ae/software/2390638/woku> |
| en-AU | <https://www.getapp.com.au/software/2390638/woku> |
| en-CA | <https://www.getapp.ca/software/2390638/woku> |
| en-GB | <https://www.getapp.co.uk/software/2390638/woku> |
| en-IE | <https://www.getapp.ie/software/2390638/woku> |
| en-NZ | <https://www.getapp.co.nz/software/2390638/woku> |
| en-SG | <https://www.getapp.sg/software/2390638/woku> |
| en-ZA | <https://www.getapp.za.com/software/2390638/woku> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Review, Compare and Evaluate small business software. GetApp Singapore has software offers, SaaS and Cloud Apps, independent evaluations and reviews.","email":"info@getapp.sg","url":"https://www.getapp.sg/","logo":"https://dm-localsites-assets-prod.imgix.net/images/getapp/getapp-logo-light-mode-5f7ee07199c9b3b045bc654a55a2b9fa.svg","@id":"https://www.getapp.sg/#organization","@type":"Organization","parentOrganization":"G2.com, Inc.","sameAs":["https://twitter.com/getapp","https://www.facebook.com/GetAppcom","https://www.instagram.com/getappcom/","https://www.youtube.com/c/GetAppCom"]},{"name":"woku","description":"woku is a cloud-based Voice of Customer (VoC) SaaS platform designed for mid-size and large organizations managing customer journeys across retail, e-commerce, professional services, and marketplaces. It collects feedback through WhatsApp, email, web, QR codes, API, and a React Native in-app SDK, supporting text and audio responses on every measurement tool. Survey types include a visual star-rating survey, NPS, CSAT, CES, Flow (chained surveys), and Forms, with unlimited measurement tool creation and unlimited email sends included on all plans.\n\nwoku applies AI automatically at ingestion: every open-ended response is classified as recognition or improvement, assigned a positive, neutral, or negative sentiment score, and processed for keyword extraction, AI-generated summaries, and suggested actions. A semantic engine groups responses by meaning to surface emerging topics not defined in advance, visualized in a 3D review space with trend data and supporting evidence. An AI follow-up agent contacts customers who left improvement comments via WhatsApp or email, collects additional details including photos, voice notes, and documents, and delivers a structured case summary to the team. On the Corporate plan, Data Studio provides a conversational AI agent that accepts natural-language prompts, proposes a report plan for approval, executes a deterministic pipeline against server-side data, verifies every numeric claim against source datasets, and produces versioned, publishable insight reports with KPIs, findings, visualizations, and recommended actions.\n\nwoku connects detected risks directly to action: support tickets and action plans are triggered automatically when risk signals are identified, and a Kanban board tracks progress. Integrations include Shopify, Zendesk, Pancake, Sperant, JavaScript and Python SDKs, MCP integration, and a full API available on all plans including the free tier. Security features cover MFA, SSO via SAML 2.0 and OIDC, per-company IP allowlists, audit logs, AES-256-GCM encryption at rest, HMAC-SHA256 integrity signatures, and brute-force protection.","image":"https://images.g2crowd.com/display-layer-screenshots/2176251/d671d6f3-5891-45b1-97fa-69ffec57782f-1-review.png","url":"https://www.getapp.sg/software/2390638/woku","@id":"https://www.getapp.sg/software/2390638/woku#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.sg/#organization"},"applicationCategory":"BusinessApplication","operatingSystem":"Cloud"},{"@id":"https://www.getapp.sg/software/2390638/woku#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Experience Software","position":2,"item":"/directory/601/customer-experience/software","@type":"ListItem"},{"name":"woku","position":3,"item":"/software/2390638/woku","@type":"ListItem"}]}]}
</script>