---
description: If you're in a hunt for the best solution for your business, learn what SpiceX has to offer thanks to GetApp Singapore. We provide the most detailed information on pricing, benefits, and disadvantages of software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: SpiceX Price, Reviews & Ratings | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [CRM Software](/directory/230/crm/software) > [SpiceX](/software/2471/spicecsm-guided-services)

# SpiceX

Canonical: https://www.getapp.sg/software/2471/spicecsm-guided-services

> SpiceCSM is a web based on-demand platform for increasing the efficiency of your contact center agents. Designed as a "point solution," SpiceCSM Guided Services turn your agents into subject matter experts, without additional training.  With a unique blend of decision tree technology, data collection, and easy to use creation tools, your contact center will not only provide higher quality service, but at a lower cost.
> 
> Verdict: Rated **4.3/5** by 3 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of SpiceX

Decreased training costs
Multi-brand Shared agent approach
Increased agent efficiency
Data Collection and Processing

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.3/5** | 3 Reviews |
| Ease of Use | 4.3/5 | Based on overall reviews |
| Customer Support | 4.3/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: SpiceCSM
- **Founded**: 2008

## Commercial Context

- **Starting Price**: US$45.00
- **Pricing model**: Per User
- **Pricing Details**: Based on a per user model, Spice is easily integrated with your current systems to maximize agent efficiency. From as low as $45/user/mo.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop)
- **Supported Languages**: English
- **Available Countries**: Australia, Canada, China, India, United Kingdom, United States

## Features

- API
- Alerts/Escalation
- Automatic Call Distribution
- Business Process Automation
- CRM
- Calendar Management
- Call Center Management
- Call Reporting
- Call Scripting
- Campaign Management
- Customer Database
- Customizable Dashboard
- Dashboard
- Feedback Management
- For Insurance Industry
- IT Asset Management
- Inbound Call Center
- Knowledge Base Management
- Lead Management
- Multi-Channel Communication

## Support Options

- 24/7 (Live rep)
- Chat

## Category

- [CRM Software](https://www.getapp.sg/directory/230/crm/software)

## Related Categories

- [CRM Software](https://www.getapp.sg/directory/230/crm/software)
- [Customer Service Software](https://www.getapp.sg/directory/231/customer-service/software)
- [Business Process Management Software](https://www.getapp.sg/directory/273/business-process-management-bpm/software)
- [Call Centre Software](https://www.getapp.sg/directory/275/call-center/software)
- [ITSM Tools](https://www.getapp.sg/directory/292/it-service-management-itsm/software)

## Alternatives

1. [HubSpot CRM](https://www.getapp.sg/software/102533/hubspot-crm) — 4.5/5 (4453 reviews)
2. [Zoho CRM](https://www.getapp.sg/software/9908/zoho-crm) — 4.3/5 (6964 reviews)
3. [Bigin by Zoho CRM](https://www.getapp.sg/software/142099/bigin-by-zoho-crm) — 4.7/5 (725 reviews)
4. [Salesforce Sales Cloud](https://www.getapp.sg/software/90378/salesforce) — 4.4/5 (18768 reviews)
5. [Dynamics 365](https://www.getapp.sg/software/90844/dynamics-365) — 4.4/5 (5811 reviews)

## Reviews

### "SpiceCSM Is a Reliable CRM Solution That Works So Well" — 5.0/5

> **Paciello** | *22 April 2024* | Hospital & Health Care | Recommendation rating: 10.0/10
> 
> **Pros**: I am impressed by the exceptional features of SpiceCSM.
SpiceCSM has a great customer support team.
> 
> **Cons**: I do not dislike this CRM solution at all.
SpiceCSM is amazing.

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### "SpiceCSM Is a Reliable CRM Solution" — 5.0/5

> **Claudia** | *15 April 2024* | Hospital & Health Care | Recommendation rating: 10.0/10
> 
> **Pros**: The capabilities of SpiceCSM are excellent.
SpiceCSM is easy to use and reliable.
> 
> **Cons**: No cons detected when using SpiceCSM.
SpiceCSM is flawless.

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### "A great idea..." — 3.0/5

> **Stephanie** | *12 April 2017*
> 
> Spice is a great program to guide my employees through processes so that they know what they need to do.  The aesthetics are decent and it functions well.  A lot of updates were made recently that have caused a lot of issues on our end. I have a contact and she is wonderful, but a lot of times the fixes are above my comprehension. Some of the process editor items are very straight forward and easy to use. I have limited knowledge, so the flaw could be me, but overall, it does seem to have a few little quirks that need worked out.

## Links

- [View on GetApp](https://www.getapp.sg/software/2471/spicecsm-guided-services)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.getapp.de/software/2471/spicecsm-guided-services> |
| de-AT | <https://www.getapp.at/software/2471/spicecsm-guided-services> |
| en | <https://www.getapp.com/customer-management-software/a/spicecsm-guided-services/> |
| en-AE | <https://www.getapp.ae/software/2471/spicecsm-guided-services> |
| en-AU | <https://www.getapp.com.au/software/2471/spicecsm-guided-services> |
| en-CA | <https://www.getapp.ca/software/2471/spicecsm-guided-services> |
| en-GB | <https://www.getapp.co.uk/software/2471/spicecsm-guided-services> |
| en-IE | <https://www.getapp.ie/software/2471/spicecsm-guided-services> |
| en-NZ | <https://www.getapp.co.nz/software/2471/spicecsm-guided-services> |
| en-SG | <https://www.getapp.sg/software/2471/spicecsm-guided-services> |
| en-ZA | <https://www.getapp.za.com/software/2471/spicecsm-guided-services> |

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