Paycom

Paycom

Cloud-based human capital management (HCM) software

4.3/5 (463 reviews)

Paycom Overview

What is Paycom?

Founded in 1998, Oklahoma City-based Paycom pioneered the payroll industry by being one of the first to offer businesses an alternative to installed payroll software. Using Software-as-a-Service (SaaS) technology, Paycom delivers cutting-edge human capital management software over the Internet to provide employers real-time access to their information. What started as a single application for Payroll has expanded to a feature-rich suite of services that includes time and labor management, talent acquisition, talent management, HR Management and payroll.
While Paycom’s application has grown, so too has its commitment to the one-to-one service model that guarantees customers one point of contact for all their inquiries. The personal support provided by dedicated Paycom Specialists and the improved efficiencies provided by Paycom’s payroll and HR technology creates a unique value proposition that has catapulted Paycom as a leader in the online, human capital management space.

Paycom Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Contact Paycom for pricing information.


Paycom Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Screenshots

Paycom screenshot:
Paycom screenshot: Paycom screenshot: Paycom screenshot: Paycom screenshot: Paycom screenshot:

Paycom Reviews

Paycom Reviews

Overall rating
4.3
/
5 463 reviews
Excellent
276

Very good
110

Average
51

Poor
13

Terrible
13

Value for Money
4.3
Features
4.3
Ease of Use
4.3
Customer Support
4.3
83% recommended this app
Ricky A.

Human resource management simplified

Paycom is a wonderful tool for small to medium organizations looking for a single system to manage Human Resources related tasks and processes. Employees spend less time managing their time, information, and benefits which results in more productivity. Performance management has become more visible organization-wide


Daniel G.

Best of the Best

Paycom is the corvette of HR and time management systems. We looked at many other products, and very few offered all native modules, and a nearly perfect user experience... Those that did would be the super-cars of the industry, they may be ultra performant, hyper tuned, or can do anything, BUT that often makes them expensive and hard to maintain. Paycom struck the perfect balance for our company.


Verified Reviewer

One of the best solutions for HR

Using Paycom as an Administrator is a breeze. Easy to set up, great for reporting, payroll processing, and customer support (I have a designated representative). No more case numbers or long waiting calls.
For employees, or standard users, the system is easy to navigate. The Paycom App is fantastic.


Karissa B.

Bait and switch, twice

Bait and switch, twice now. Do not recommend.


Susie S.

Outstanding Product and Support

The BEST Payroll, and HRIS system on the market hands down!


Ricky A.
Industry: Information Services
Company size: 51-200 Employees

Human resource management simplified

Used Daily for 2+ years
Reviewed on 12/09/2018
Review Source: Capterra

Paycom is a wonderful tool for small to medium organizations looking for a single system to manage Human Resources related tasks and processes. Employees spend less time managing their time, information, and benefits which results in more productivity. Performance management has become more visible organization-wide

Pros

Performance management is a key feature that allows me to efficiently track and manage my team's performance. Instead of a one-time, resource consuming performance review cycle, Paycom allows me to add notes throughout the year so end-of-year performance reviews become a snap.

We recently implemented Paycom expense which has streamlined submitting and approving team and department expenses. A key feature is the ability to create expense templates for monthly recurring expenses, saving valuable time and energy.

Benefits management simplifies what could be a complex process to research, understand, and enroll in company sponsored benefits. In particular, a single dashboard displays all of your employee benefits making it easy to find what you're looking for and make changes along the way.

Cons

We've recently tapped into Paycom's My Learning module. I'd like to see an investment in content development areas like security and compliance to further leverage Paycom as the main source for employee training.

Paycom's UI design and navigation feels outdated compared to similar software.

Response from Paycom

Ricky, thank you so much for your positive and detailed review of the partnership between your organization and Paycom. We will share your feedback regarding our training content and product development teams. We also recommend the resources on the Paycom blog and the HR Break Room podcast regarding the topics you mentioned. Please reach out to your Paycom specialist if you have any additional questions or feedback.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Daniel G.
Industry: Machinery
Company size: 51-200 Employees

Best of the Best

Used Daily for 1-5 months
Reviewed on 10/02/2020
Review Source: Capterra

Paycom is the corvette of HR and time management systems. We looked at many other products, and very few offered all native modules, and a nearly perfect user experience... Those that did would be the super-cars of the industry, they may be ultra performant, hyper tuned, or can do anything, BUT that often makes them expensive and hard to maintain. Paycom struck the perfect balance for our company.

Pros

Paycom pays their sales team and integrations people based on the success of the company they are selling to. The software is intuitive, web and mobile friendly, and most importantly all native to the paycom system unlike almost every other vendor we looked at.

Cons

A bit pricey, some modules are not included by default, not as flexible as some other tools we looked at.

Response from Paycom

Daniel, thank you for the review! We're thrilled that we can support your organization's needs!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Verified Reviewer
Industry: Education Management
Company size: 51-200 Employees

One of the best solutions for HR

Used Daily for 2+ years
Reviewed on 30/01/2020
Review Source: Capterra

Using Paycom as an Administrator is a breeze. Easy to set up, great for reporting, payroll processing, and customer support (I have a designated representative). No more case numbers or long waiting calls.
For employees, or standard users, the system is easy to navigate. The Paycom App is fantastic.

Pros

As Administrator of the system, Paycom is convenient/easy to use. The modules such as Benefits Administration, Time and Attendance, Document Management, Expense Management, Applicant Tracking, are very intuitive to use.
The report writer is the best. Compared with ADP, Paycom is one of the most user-friendly HRMS out there.
Customer support is great. Each account/company has a designated representative assigned.

Cons

Price. The products are wonderful, but it comes with a price.
Every company/organization has its uniqueness. Finding a perfect HR software is not easy, but Paycom meets all the criteria I need.

Response from Paycom

Thank you for the fantastic review! We appreciate you sharing your experience with Paycom! We're thrilled that you are enjoying our products and that you find them easy to navigate! If there are any updates that would improve your experience in the future, please let your dedicated support specialist know!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Karissa B.
Industry: Food & Beverages
Company size: 51-200 Employees

Bait and switch, twice

Used Daily for 1+ year
Reviewed on 13/02/2020
Review Source: Capterra

Bait and switch, twice now. Do not recommend.

Pros

Client specialist is excellent at responding.

Cons

Beware this is a company that seems to be having some internal changes to its policies and practices. The first sign is when our sales person quit. Upper Management and local sales team members blame others instead of focusing on customer service and doing the right thing. We were absolutely "misled". Twice. We should have gone with Paylocity which was considerably less expensive but chose this company because it had excellent reviews and we were told that our price point would not change, that Paycom does not raise their prices on existing clients. Lie. Just received a notice of a 3.8% after one year. We were told price would only increase if we opted to use any future add on features they developed. We were also misled and told that what we signed on for included all the modules they offered at the time of signing. Another lie. When we went to get training on some of these features, we were told we didn't have them activated even though we provided email proof with our sales person that we were expecting to have access to these modules when we signed on. I do not trust this company. A little over a year with them and we've had two major issues where we've had the bait and switch pulled on us. Software is ok once you're trained. We've experienced payroll glitches with incorrect amounts being shown as being removed from our bank but all three times it was caught and fixed in time thankfully. I cannot recommend this company.

Response from Paycom

We're saddened to see this as your experience, as what you have described does not meet our expected standards. We pride ourselves on cultivating strong partnerships with our clients through our commitment to transparent communication. We would love the opportunity to learn more about your feedback and how we can help to improve your experience. Please reach out to us at [email protected] We look forward to speaking with you, Karissa!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Susie S.
Industry: Financial Services
Company size: 1,001-5,000 Employees

Outstanding Product and Support

Used Daily for 2+ years
Reviewed on 06/11/2019
Review Source: GetApp

The BEST Payroll, and HRIS system on the market hands down!

Pros

This product has high technology and excellent ease of use. It is ever changing and improving to allow you to keep up with the latest technology. Paycom also will customize your product for your individual companies use. The customer support is outstanding and they are always there to assist you!

Cons

There isn't much I don't love about Paycom. They have outstanding support and walk me through each portion of the program. The only issue I have had with Paycom is not having the Back Benefits automatically calculated. BUT this feature is coming soon!

Response from Paycom

Susie, thank you for sharing your Paycom experience! We are so thrilled that you enjoy using our products.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8.4/10
Based on 463 user ratings
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Paycom Pricing

Paycom Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Contact Paycom for pricing information.

Contact Paycom for pricing information.

Value for Money
4.3/5
Based on 463 user ratings
Compare value for money rating with alternatives
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Paycom Features

Paycom Features

API
Activity Dashboard
Activity Tracking
Applicant Tracking
Automatic Notifications
Customizable Branding
Customizable Reporting
Data Import/Export
Employee Database
Employee Management
Employee Onboarding
Employee Portal
Employee Self Service
Performance Management
Real Time Reporting
Recruitment Management
Reminders
Reporting & Statistics
Self Service Portal
Third Party Integration
Features
4.3/5
Based on 463 user ratings
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Categories

Videos and Tutorials

Videos and Tutorials

Additional information for Paycom

Additional information for Paycom

Key features of Paycom

  • 360 reviews
  • Applicant tracking
  • Background checks
  • Benefits administration
  • COBRA
  • Candidate pre-screening
  • Compensation budgeting
  • Custom reports
  • Customizable candidate database
  • Customized dashboards
  • Digital signature
  • Document management
  • Document storage
  • Employee onboarding
  • Employee self service
  • Garnishment management
  • HR management
  • Human Resource information system (HRIS)
  • Human capital management (HCM)
  • Job status tracking
  • Manager self service
  • On-demand analytics
  • Online timesheets
  • PTO tracking
  • Payroll
  • Payroll management
  • Performance management
  • Real-time labor cost reporting
  • Reporting & dashboards
  • Searchable contact histories
  • Self-reviews
  • Talent management
  • Time & attendance management
  • Time & labor management
  • Time-off requests
  • Timecard management
  • Training management
  • Web-based time clocks

Benefits

It's All About Your People. Paycom empowers businesses with timely, accurate access to their workforce data. Our system gives employees easy, anytime access to view and interact with their own information, reducing the administrative burden on HR. Since all applications are driven from a single database, changes made by employees or employers populate instantly throughout the system, with no need to re-key information. The speed and accuracy of Paycom’s single-database application allows us to provide more accurate, timely financial and operational data to executives than any other provider. Paycom serves clients in every industry nationwide.

Paycom FAQs

Paycom FAQs

Below are some frequently asked questions for Paycom.

Q. What type of pricing plans does Paycom offer?

Paycom offers the following pricing plans:

Pricing model: Subscription

Free Trial: Not Available

Contact Paycom for pricing information.

Q. What are the main features of Paycom?

Paycom offers the following features:

  • 360 reviews
  • Applicant tracking
  • Background checks
  • Benefits administration
  • COBRA
  • Candidate pre-screening
  • Compensation budgeting
  • Custom reports
  • Customizable candidate database
  • Customized dashboards
  • Digital signature
  • Document management
  • Document storage
  • Employee onboarding
  • Employee self service
  • Garnishment management
  • HR management
  • Human Resource information system (HRIS)
  • Human capital management (HCM)
  • Job status tracking
  • Manager self service
  • On-demand analytics
  • Online timesheets
  • PTO tracking
  • Payroll
  • Payroll management
  • Performance management
  • Real-time labor cost reporting
  • Reporting & dashboards
  • Searchable contact histories
  • Self-reviews
  • Talent management
  • Time & attendance management
  • Time & labor management
  • Time-off requests
  • Timecard management
  • Training management
  • Web-based time clocks

Q. Who are the typical users of Paycom?

Paycom has the following typical customers:

Large Enterprises, Mid Size Business, Small Business

Q. What languages does Paycom support?

Paycom supports the following languages:

English

Q. What type of pricing plans does Paycom offer?

Paycom has the following pricing plans:

Subscription

Q. Does Paycom support mobile devices?

Paycom supports the following devices:

Android, iPhone, iPad

Q. What other apps does Paycom integrate with?

Paycom integrates with the following applications:

Aladtec, BizRun, Harri, Hotel Effectiveness, Hubworks Hostel Management, Pereless Systems, QSROnline, Tanda, TimeClock Plus, Wisetail LMS

Q. What level of support does Paycom offer?

Paycom offers the following support options:

FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials