
About SugarCRM
SALES FORCE AUTOMATION
Sugar drives sales force performance by allowing sales representative to track and share contacts and opportunities, manage and upsell into existing accounts, forecast revenue, monitor performance through dashboards, manage quotes and contracts, work offline through our sugar mobile and collaborate through integration with Microsoft Outlook, Lotus Notes and other groupware applications.
MARKETING AUTOMATION
Sugar closes the loop between marketing and sales. Create, execute and track campaigns across multiple channels with the campaign wizard. Develop compelling email marketing programs and capture leads directly into your CRM system with web-to-lead forms. Manage and assign leads to your sales reps and track the marketing ROI of your programs.
CUSTOMER SUPPORT
Acquiring new customers is much more expensive than selling to existing ones. With Sugar customer support, companies have confidence that customer cases will be handled quickly and effectively. Sugar customer support centralises customer service requests across channels to allow companies to manage inbound emails, diagnose bugs, share knowledge, and resolve customer issues. In addition, companies that subscribe to Sugar Enterprise or Sugar Ultimate can defray customer support costs with the included Customer Self-Service Portal.
Pricing starting from:
US$49.00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to SugarCRM
Key benefits of SugarCRM
- Focus attention on the most profitable deals
- Bring new sales representatives up to speed
- Captures leads directly into the CRM system
- Measures return on investment of campaigns
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Markets
Austria, Australia, Belgium, Canada, Switzerland , China, Germany, Spain, France, United Kingdom, Ireland, India, Italy, Luxembourg, Netherlands, Norway, Sweden, Slovenia, United States and 14 others
Supported Languages
English, French, German, Italian, Spanish
Pricing starting from:
US$49.00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to SugarCRM
Images



Features
Total features of SugarCRM: 142
Alternatives
Act!

Drip

Salesforce Retail CRM

Prospect CRM

Reviews
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- Industry: Automotive
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Very versatile user interface and report generation features are wonderful
Reviewed on 27/12/2021
It is quite simple to get started. The search engine is fantastic. It allows us to easily manage a...
It is quite simple to get started. The search engine is fantastic. It allows us to easily manage a large amount of information. The database system may quickly copy the data to some other servers. It is connected with email and is particularly useful for receiving email updates. Several third-party technologies, like Act-On, can be integrated.
Pros
Dashboard collaboration now makes business-critical data accessible to those who require it. The total features ensured that the common perception of a CRM will now shift from a pragmatic, reviewable database to an operational, process-driven platform which will save time, generate benefits, and, as the motto states, "Do the job for you."
Cons
The user interface is not very inviting. The customer experience is mediocre. It does not allow for multiple device logins. As a result, it might be difficult to use occasionally. The smartphone app should be improved, since it does not feel up to all the same grade and appears to be a mistake. Keep in mind that many customers are out in the workplace and may not always be seated beside a pc.
- Industry: Information Technology & Services
- Company size: 2-10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
Ok application, better, cheaper alternatives exist
Reviewed on 21/01/2021
It is an OK application, Sugar has stood still in time and, when you consider the app out of the...
It is an OK application, Sugar has stood still in time and, when you consider the app out of the box, its pretty much standard. Sugar has divided its stack into various products for marketing, for sales, for support only making it a very expensive when you consider other options in the market
Pros
Very stable, solid
easy to use, administer
Easy to implement and deploy
Reporting is good and allows fro complex reports to be built
Cons
It has not changed in a looong time (perhaps years?)
For the functionality, it is expensive - better options exist
Marketing is poor (unless you go for Sugar marketing apps which are expen$ive!)
Reasons for Switching to SugarCRM
At the time, the other options were not developed enough. Today, they far-surpass Sugar. Today, I would not go for Sugar at all...- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Sugar was one of my first forays into the world of CRM and covers all the basics
Reviewed on 13/07/2018
I learned how to work a CRM. I kept track of all customer records, ranging from revenue and profit...
I learned how to work a CRM. I kept track of all customer records, ranging from revenue and profit and order amount and contact list and order dates and essentially everything related to my job operationally as a purchasing coordinator. Definitely made my life easier.
Pros
Very customizable to your needs. Straightforward, no nonsense UI. Easy to read and find things. Sugar is a perfect entry into CRMs that aren't salesforce, because its useful across all industries and departments. Its simple while being complex. You can create functions and layouts that are very specific to your needs, but without it cluttering and looking like there's a lot of information.
Cons
Its not very pretty. Sort of looks like it was made in the early 200s and they just kept the look since. People are always talking about professionalism, and this definitely looks less polished than other CRMs. Because of this, some of the information can blend together and be difficult to find if there are long lists of things you are looking for.
- Industry: Computer Software
- Company size: 11-50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
SugarCRM is quite efficient for Real Estate Business
Reviewed on 08/06/2021
I have launched many products using these Platforms. It helped me a lot in uplifting my business.
I have launched many products using these Platforms. It helped me a lot in uplifting my business.
Pros
It easily gets integrated with many applications.
Cons
The process of Installation, and sometimes it hangs m system.
Reasons for Switching to SugarCRM
As compared to the salesforce it is quite underrated while having the same level of productivity.- Industry: Real Estate
- Company size: 2-10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Great at first but degrades over time
Reviewed on 10/08/2022
Pros
We could customize it in-house without paying a lot of outside consulting fees
Cons
Storage space is an issue and your forced to buy more storage even when its Sugar's temp files building up.
Alternatives Considered
OdooReasons for Choosing SugarCRM
AutoPal was for the auto industry and had limited featuresSugarCRM FAQs
Below are some frequently asked questions for SugarCRM.Q. What type of pricing plans does SugarCRM offer?
SugarCRM offers the following pricing plans:
- Starting from: US$49.00/month
- Pricing model: Subscription
- Free Trial: Not Available
Sugar Sell: $49 per user per month Sugar Serve: $80 per user per month Sugar Market: $1,000 for 10K users per month (billed annually) Sugar Enterprise: $85 per user per month
Q. Who are the typical users of SugarCRM?
SugarCRM has the following typical customers:
11-50, 51-200, 201-500, 501-1,000, 1,001-5,000
Q. What languages does SugarCRM support?
SugarCRM supports the following languages:
English, French, German, Italian, Spanish
Q. Does SugarCRM support mobile devices?
SugarCRM supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does SugarCRM integrate with?
SugarCRM integrates with the following applications:
Campaign Monitor, CloudAgent, CloudHub, Constant Contact, Epicor, Hootsuite, LiveOps, Mailchimp, Olark, Salesforce Marketing Cloud Account Engagement, SyncApps, WhosOn, Zapier, Zendesk Suite
Q. What level of support does SugarCRM offer?
SugarCRM offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
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