--- description: If you're in a hunt for the best solution for your business, learn what SugarCRM has to offer thanks to GetApp Singapore. We provide the most detailed information on pricing, benefits, and disadvantages of software. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: SugarCRM Price, Reviews & Ratings | GetApp Singapore 2026 --- Breadcrumb: [Home](/) > [CRM Software](/directory/230/crm/software) > [SugarCRM](/software/8270/sugarcrm) # SugarCRM Canonical: https://www.getapp.sg/software/8270/sugarcrm Page: 1 / 18\ Next: [Next page](https://www.getapp.sg/software/8270/sugarcrm?page=2) > SugarCRM is an all-in-one CRM platform that aligns sales, marketing, and service teams to drive enhanced productivity and growth. It's a cost-effective, realiable CRM solution, highly regarded for its user-friendly design, and robust integrations. Ideal for B2B medium to large-sized companies. > > Verdict: Rated **3.8/5** by 410 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of SugarCRM Unified CRM solution: integrates sales, marketing, and service teams, enabling businesses to rely on a single source of truth to boost productivity and growth. Flexible deployment options: either cloud or on-premise. SugarCRM offers the flexibility to cater to businesses' unique operational needs and data control requirements, enhancing convenience and security. User-friendly Interface: Users have praised the clean, intuitive interface of SugarCRM. It's easy to navigate and learn, which reduces the time needed for training and increases user adoption. Integration: SugarCRM integrates seamlessly with other systems, such as marketing automation tools, email clients, and social media platforms. This allows for a more streamlined workflow and better data management. Customisation: SugarCRM is highly customisable, allowing businesses to tailor the software to their specific needs. This includes custom fields, modules, and workflows. Automation and acceleration: SugarCRM allows businesses to orchestrate customer-facing processes and manage internal processes, automating tasks and accelerating operations. Mobile Access: SugarCRM offers a mobile app that allows users to access their CRM data on the go. This can be particularly beneficial for sales teams who are often out in the field. Email and calendar integration: SugarCRM integrates with Google Workspace and Office 365, providing customer context within these platforms. Reporting and Analytics: SugarCRM provides robust reporting and analytics features. Users can generate detailed reports and gain insights into their customer data, which can help drive business decisions. Predictive and reliable forecasting: SugarCRM offers proactive sales insights with predictive forecasting, helping businesses plan effectively for the future. Sales Intelligence: SugarCRM increases productivity with actionable intelligence, providing valuable insights to drive sales. Seamless Integrations: SugarCRM can integrate across your company without hassle, ensuring smooth operations and data flow. Application Marketplace: SugarCRM's application marketplace offers add-on modules to extend Sugar capabilities, allowing businesses to tailor the platform to their specific needs. Sales Force Automation: Sugar Sell accelerates the sales cycle and increases win rates by focusing on the right prospects, managing the pipeline, engaging customers, and closing deals. Customer Service Platform: Sugar Serve helps businesses create better customer experiences, retain customers, and drive growth. It allows businesses to engage customers on their terms, empower employees, deliver on promises, and hear customer voices. Transparent Pricing: Users appreciate the clear and predictable pricing structure of SugarCRM. The assurance of no hidden costs gives businesses confidence in their investment. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.8/5** | 410 Reviews | | Ease of Use | 3.7/5 | Based on overall reviews | | Customer Support | 3.7/5 | Based on overall reviews | | Value for Money | 3.8/5 | Based on overall reviews | | Features | 3.8/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: SugarCRM - **Location**: Cupertino, US - **Founded**: 2004 ## Commercial Context - **Starting Price**: US$59.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Sugar Sell: $49 per user per month Sugar Serve: $80 per user per month Sugar Market: $1,000 for 10K users per month (billed annually) Sugar Enterprise: $85 per user per month - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, German, Italian, Japanese, Spanish, Traditional Chinese - **Available Countries**: Australia, Austria, Belgium, Canada, China, Finland, France, Germany, India, Ireland, Isle of Man, Italy, Liechtenstein, Luxembourg, Netherlands, New Zealand, Norway, Qatar, Romania, Saudi Arabia and 8 more ## Features - A/B Testing - AI/Machine Learning - API - Activity Dashboard - Activity Tracking - Alerts/Notifications - Audience Targeting - Batch Processing - Brand Tracking - CRM - Calendar Management - Calendar Sync - Calendar/Reminder System - Campaign Analytics - Campaign Management - Channel Management - Collaboration Tools - Commission Management - Communication Management - Configurable Workflow ## Integrations (49 total) - 8x8 Cloud Communication Platform - Acuity Scheduling - Aircall - AmazingMail - Brevo - CData Arc - Campaign Monitor by Marigold - ChatGPT - CloudAgent - Constant Contact - DealHub - Docusign - Drift - Dropbox Business - Google Maps ... and 34 more integrations ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [CRM Software](https://www.getapp.sg/directory/230/crm/software) ## Related Categories - [CRM Software](https://www.getapp.sg/directory/230/crm/software) - [Marketing Automation Software](https://www.getapp.sg/directory/308/marketing-automation/software) - [Sales Force Automation Software](https://www.getapp.sg/directory/338/sales-force-automation/software) - [Social CRM Software](https://www.getapp.sg/directory/558/social-crm/software) - [Online CRM Software](https://www.getapp.sg/directory/232/online-crm/software) ## Alternatives 1. [HubSpot CRM](https://www.getapp.sg/software/102533/hubspot-crm) — 4.5/5 (4451 reviews) 2. [Zoho CRM](https://www.getapp.sg/software/9908/zoho-crm) — 4.3/5 (6964 reviews) 3. [Bigin by Zoho CRM](https://www.getapp.sg/software/142099/bigin-by-zoho-crm) — 4.7/5 (724 reviews) 4. [Salesforce Sales Cloud](https://www.getapp.sg/software/90378/salesforce) — 4.4/5 (18768 reviews) 5. [Dynamics 365](https://www.getapp.sg/software/90844/dynamics-365) — 4.4/5 (5811 reviews) ## Reviews ### "SugarCRM for great for the marketing emails." — 5.0/5 > **Mark** | *9 August 2019* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: SugarCRM is one of the best marketing platform which really help small business to grow faster and that's why it is also known as the business market smarter software. The best thing about this software is that it always provide the best customer relationships marketing software. We have been use the SugarCRM software foor the sales and marketing purpose because it has the great ability to customization's. Hence, the users interface is very responsive and the well designed. > > **Cons**: The first obvious thing I don't like about this software is that SugarCRM does not have a users-friendly users interface software. The another problem that we faced is that it take a lot of time to setup the everything but the documentations is always great. When we started using this software then we don't find the file manager as so intuitive. > > SugarCRM is so great software because it really help us to taking our sales process more faster. It really allow the small business companies to track sales, invoices, bills and market to our customers in a better way. This CRM is so easy to use just because of its great users interface. Hence, SugarCRM software makes my life so much easier. ----- ### "We re-engineered Sugar to work with our sales process." — 4.0/5 > **Yeni** | *23 July 2018* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: SugarCRM makes it easy for the sales department to save information about customers and clients ,and follow up with service cases.Fantastic customer support team ,and as administrator,I am glad at how helpful the SugarCRM team has been to me over the years. SugarCRM is open source too,and thus we have been able to tweak this Customer Relationship Management system ,to fit into our current business environment and in-house sales process.And I think this is the best part of this CRM. > > **Cons**: Average user interface. However since it is an open source solution ,it is probably very much expected. ----- ### "The low cost alternative to Salesforce" — 2.0/5 > **Brent** | *12 December 2017* | Recommendation rating: 0.0/10 > > **Pros**: Its going to be difficult to provide any pro's about SugarCRM. I inherited this CRM after coming from multiple companies using salesforce. Sugar is about 40% less expensive than salesforce, and we use the on-premise, but cloud hosted model. > > **Cons**: There are a lot of downsides to sugar. We had corruption issues each time we upgraded, dashboards are extremely limited, and you cannot push out dashboards to users. I find it difficult to use from a UI perspective, where expanded panels make the UI sluggish and busy. searching in the global search bar is odd and you never get proper results, results sets only return up to 1000 rows, other than that you need a report which is extremely difficult to use. Forecasting requires the individual to select the commit button, not the sales manager. You cannot set global quota, but rather a quota per month manually.Probably the most non intuitive UI i have ever used. Every new sales person is just bewildered by its use. > > Its a CRM so it holds our customer data, but it fails at basic things like contract management, support ticketing, opportunity management, forecasting and searching ----- ### "The Best user-friendly CRM platform" — 4.0/5 > **David** | *26 December 2022* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: It's strong capabilities for sales and marketing automation and It's customizable interface that allows users to tailor the platform to their specific needs. > > **Cons**: This platform can be somewhat complex to set up and customize, it takes time for one to fully familiarize his or herself with all of its features. > > SugarCRM is a highly regarded CRM platform that is well-suited for businesses of all sizes looking to improve their customer relationship management processes. ----- ### "Sugar is opensource and I love it." — 5.0/5 > **Ifeoma** | *9 July 2018* | Recommendation rating: 9.0/10 > > **Pros**: SugarCRM is opensource this gives myself and the technical department in my organization the freedom to develop on this platfrom , without being hindered by technology ,programming language or a restricted API. Sugar effectively manages every communication we have with sales leads and customers. Over the years ,we have been able to tweak Sugar to work with our internal sales process , thus everyone in the sales and marketing department is glad to work with our in-house improved CRM - Sugar. > > **Cons**: The user interface is outdated ,obviously since it is open source ; it didn't come as a surprise to me. However ,barring this ; the sales department works effectively with Sugar. ----- Page: 1 / 18\ Next: [Next page](https://www.getapp.sg/software/8270/sugarcrm?page=2) ## Links - [View on GetApp](https://www.getapp.sg/software/8270/sugarcrm) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data