FreshBooks
About FreshBooks
If you are a service-based business, FreshBooks is designed for you. If you are a designer, a marketing agency, a plumber, an IT professional, a lawyer, an architect, a web professional – if you create value for your customers by applying your time and expertise to other people’s problems – FreshBooks is built specifically for you.
We uphold a longstanding tradition of providing extraordinary customer service and building a product that helps save you time because we know you went into business to pursue your passion and serve your customers – not to learn accounting.
Key benefits of FreshBooks
- Wow your clients with professional looking invoices that take only seconds to create
- Use automatic checks and balances to ensure accuracy and compliance, while financial info helps you make smart business decisions and working with your accountant even easier.
- Wave goodbye to that shoebox of receipts. Easily log and organize expenses in FreshBooks to track every dollar spent so you're always ready for tax time.
- Never forget to bill for another hour. Automatically pull your tracked time onto your invoice so you’re always invoicing for exactly what you’re worth.
- FreshBooks integrates with over 100 great apps to streamline your business,
help you connect with your team and clients, and better understand your business.
- Get paid up to 11 days faster when you accept credit cards online in FreshBooks. Say hello to automatic deposits, and goodbye to chasing clients for checks.
- Wondering if you’re turning a profit or need to switch gears? In FreshBooks, your dashboard shows you, at-a-glance, where you stand so you know where to focus and can run your business like the boss you are.
- Talk to a real live human anytime you have a question, 8am-8pm ET, Mon-Fri.
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Reviews
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- Industry: Banking
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
FreshBooks - Smarter replace of QuickBooks
Reviewed on 25/01/2024
Great experience - using it personally and for business, performs core accounting (General Ledger /...
Great experience - using it personally and for business, performs core accounting (General Ledger / Accounts Payable / Receivable) functions and provides lots of reports and lots of automation and great UX
Pros
Better pricing, better user interface and more functions as compared to QuickBooks (and all same functions are equally good but more intuitive)
Cons
Not much - possibly capturing expense receipts and better AI-driven logic to organize them by expense category could use improvement. Possibly more financial reports
Reasons for Choosing FreshBooks
Better pricing and better user experienceSwitched From
QuickBooks OnlineReasons for Switching to FreshBooks
Better pricing, better user experience, more reporting and customer support- Industry: Marketing & Advertising
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Awesome Small Business Invoicing & Time Tracking Tool
Reviewed on 13/05/2024
Overall, I love using Freshbooks for time tracking and billing clients. It is easy to use and makes...
Overall, I love using Freshbooks for time tracking and billing clients. It is easy to use and makes my agency look very professional.
Pros
Freshbooks helps our digital marketing agency keep track of tasks completed for clients and allows us to list those tasks on invoices that can be paid via ACH or Credit Card online by our clients very easily. Freshbooks templates are very professional looking and my clients have a very good experience.
Cons
I wish payments would process to our bank account faster.
Sometimes invoices go to spam when sending emails to customers through Fresbhooks messages.
Alternatives Considered
QuickBooks OnlineReasons for Switching to FreshBooks
Freshbooks has a better user interface and is easier to use than Quickbooks.- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Not really for a small business only really small business.
Reviewed on 24/07/2024
Fair on the product. Poor on overall support. The chat bot is almost useless, and I need to start a...
Fair on the product. Poor on overall support. The chat bot is almost useless, and I need to start a support ticket.
Pros
I do like the interface, and about 80% of its features are pretty good. But I really need to other 20%. It's not QuickBooks online.
Cons
The reports and the Analytics need a lot of work. I've sent in MANY suggestions. The reports are only good for the smallest of business. While we do under 1 million a year, we do need decent cashflow information and detailed reporting by COGS categories. In our case Mechanical parts and labor vs Upholstery parts and labor. We also need good Job costs data. I would not mind doing it manually, but the data is not broken down to do this.
The worst issue has been since day one, they cannot seem to permanently fix issues importing my bank account. VERY slow responses from support and takes days and weeks to get their "process partner to fix it.
Export of your data for backup can be done, put it is very manual and time consuming. There is no path to exporting items and services. I'd like to do this so we can have a copy in the shop.
Reasons for Choosing FreshBooks
I was looking for more features. Wave is a good product; we are just a little too big for it. It lacked most of the features, that don't work well in Freshbooks.Switched From
WaveReasons for Switching to FreshBooks
I thought it could deliver what we neededResponse from FreshBooks
Hey Ronald, thank you for taking the time to share your review of FreshBooks.
Our Support Team is here to assist in hearing and sharing any feedback on your behalf. I have shared your comments regarding your support experience and response times with the appropriate folks here.
If there is any feedback you have not already shared directly with our Support Team, our team would like to better understand your experience and discuss your feedback more in depth. Our Support Team can also assist with the export of Items and Services if needed. You can reach our Support Team via https://www.freshbooks.com/contact ^DM
- Industry: Information Services
- Company size: Self Employed
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Accounting without Breaking the Pocketbook
Reviewed on 07/11/2024
Great overall experience and very clean, pleasant user interface.
Great overall experience and very clean, pleasant user interface.
Pros
Freshbooks lives up to its name... fresh! It's user interface is open and easy to navigate with all the main features necessary in accounting software.
Cons
I wish there were more options to customize the invoice and estimates. I would really like to make those documents fit my brand.
Reasons for Switching to FreshBooks
User interface and the cost comparison couldn't be beat.- Industry: Internet
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
One of the best accounting softwares to have out there on a budget
Reviewed on 17/04/2024
My overall experience with fresh books is excellent I've never had any issue with the system it...
My overall experience with fresh books is excellent I've never had any issue with the system it works perfectly fine customer service responds right away if you do have any issues I remember I missed a payment and they gave me a call to remind me and even gave me enough time to pay it without canceling my account or not allow me access.
Pros
Fresh books is really easy to use I love the integration of being able to have my invoices paid having the instant liks and much much more This is just a great software all around to manage your business.
Cons
I wish it integrated more with other softwares like high level and other CRM softwares but hopefully they'll add this in the future other than that everything else is great.
FreshBooks FAQs
Below are some frequently asked questions for FreshBooks.Q. What type of pricing plans does FreshBooks offer?
FreshBooks offers the following pricing plans:
- Starting from: US$19.00/month
- Pricing model: Subscription
- Free Trial: Available
Lite (Recommended for Freelancers): $19 per month Plus (Recommended for Self-Employed): $33 per month Premium (Recommended for Businesses with Contractors): $60 per month Select (Recommended for Businesses with Employees): Custom pricing available Discounts are available for annual billing.
Q. Who are the typical users of FreshBooks?
FreshBooks has the following typical customers:
Self Employed, 2–10, 11–50
Q. What languages does FreshBooks support?
FreshBooks supports the following languages:
English
Q. Does FreshBooks support mobile devices?
FreshBooks supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does FreshBooks integrate with?
FreshBooks integrates with the following applications:
123FormBuilder, 2Ship, AWeber, ActiveCampaign, Acuity Scheduling, Adobe Commerce, Agile CRM, Apipheny, Approveit, Artichoke, Asana, Autotask PSA, Avalara, Basecamp, Bench, Bidsketch, BigCommerce, BillBjorn, Bitrix24, Braintree, Calendly, Campaign Monitor by Marigold, Capsule, CarbonPay Ctrl, Cash Flow Frog, CashFlowMapper, Chargezoom, Chaser, Checkeeper, Chrometa, ClicData, Clio, CollBox, Conduit, Constant Contact, Corpay, Devart ODBC Drivers, Dext, DocuSend, Dropbox Backup, Employment Hero, Eventbrite, Everhour, Excel Add-ins, Expensify, Expiration Reminder, Forekast, Formstack Forms, Freshdesk, Geckoboard, Gmail, GoSimpleTax, Google Calendar, Google Workspace, Gravity Forms, Gusto, HappyFox Help Desk, Highrise, HoneyBook, HubSpot CRM, HubSpot Marketing Hub, Hurdlr, Insightly, Intervals, Keap, Kissflow, Klips, Lendflow, Link4, LiveChat, MMC Receipt, Mailchimp, Mailform, Microsoft Outlook, MileageWise, MinuteDock, NiceJob, NurseBuddy, Online Check Writer, Partial.ly, PayPal, Payescape, Payment Evolution, Pegasys, Podia, ProWorkflow, Proposify, Prospero, Revamp CRM, RightSignature, Rydoo, Salesforce Sales Cloud, SherpaDesk, Shopify, Signpost, Skyvia, Slack, Solve CRM, Square Payments, Squarespace, Stripe, SurePayroll, Syft Analytics, Teachable, Teamwork.com, Todoist, Toggl Track, Trello, Universe, Viably, WellyBox, WooCommerce, WordPress, Wufoo, Yalla, Yearli, Zapier, Zendesk Suite, ZipRecruiter, Zoom Workplace, authorize.net, noCRM.io
Q. What level of support does FreshBooks offer?
FreshBooks offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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