Verizon Connect Work

Field service management software for SMBs

2.7 /5 (148 reviews) Write a Review!

Verizon Connect Work Overview

What is Verizon Connect Work?

"I find Verizon Connect WORK a very powerful tool which allows me to have greater control of the scheduling of our jobs as well as more productive allocation of my individual staff members" - Jed Stewart, JedPlumb Pty Ltd

Verizon Connect WORK gives you onsite job visibility. Users are simplifying their day by knowing exactly what their staff are doing without them having to dig through piles of paperwork.
• Manage your Field Workers
• Client Management
• Invoicing and Quoting
• Customisable Reports

Verizon Connect Work Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Contact Fleetmatics WORK directly for pricing information


Verizon Connect Work Features

Devices
Business size
S M L
Markets
United States, Canada, Australia

Media

Verizon Connect Work video Verizon Connect Work screenshot: Verizon Connect Work screenshot: Verizon Connect Work screenshot: Verizon Connect Work screenshot: Verizon Connect Work screenshot: Verizon Connect Work screenshot:

Verizon Connect Work Reviews

Verizon Connect Work Reviews

Overall rating
2.7
/
5
Excellent
28

Very good
32

Average
19

Poor
10

Terrible
59

Value for Money
2.4
Features
2.6
Ease of Use
3
Customer Support
2.7
41% recommended this app
Joanne S.

Verizon WORK

Stahlman-England, INC began using Verizon WORK in January 2015. The overall program was easy to implement and the Customer Support was beyond expectations! This program was less expensive than all other Service Programs and accomplished a lot more with regard to “real-time”, invoicing, reports, quotes, and customer follow-up. This Program has enhanced our business and the endless features Verizon WORK offers, is still being discovered and incorporated into our business plan

EXCELLENT FOR CONSOLIDATED CLIENT INFORMATION, SERVICE APPOINTMENTS & SCHEDULING, INVOICING, PROFITABILITY, AND DETAILED REPORTS!


Jay C.

Dipping Your Toe into the Abyss of Digital Transformation

It is a phenomenal step towards a digital environment for the under served home services sector. Implementing Verizon Connect Work is a step in the right direction! At the end of the day Verizon is a telecom company and looking to upsell their products into your business.


Joanna D.

Unkept Promises

It's a scheduling software that started on an internet base and tried to go to mobile and has failed in my opinion. They will roped us in with promises that they didn't keep. This is why we decided to leave.


Verified Reviewer

Great app

Used for 3years. Was very useful and feature full.


Jamie D.

Product has limited capability and the customer service is some of the worst I've ever dealt...

Would not recommend this company as a work platform. From the limitations of their platform to the extent of their billing issues to the poor customer service, this is a poor provider all around.


Joanne S.

Verizon WORK

Reviewed on 31/03/2016
Review Source: GetApp

Stahlman-England, INC began using Verizon WORK in January 2015. The overall program was easy to implement and the Customer Support was beyond expectations! This program was less expensive than all other Service Programs and accomplished a lot more with regard to “real-time”, invoicing, reports, quotes, and customer follow-up. This Program has enhanced our business and the endless features Verizon WORK offers, is still being discovered and incorporated into our business plan

EXCELLENT FOR CONSOLIDATED CLIENT INFORMATION, SERVICE APPOINTMENTS & SCHEDULING, INVOICING, PROFITABILITY, AND DETAILED REPORTS!

Pros

• Verizon WORK gives me, as Director of Corporate Operations, essential detailed productivity reports within seconds.

• Instead of needing 2 to 3 different software programs, Verizon WORK alone produces these reports.

• With a click, I have reports of total revenue including breakdown of labor, parts, travel time and actual job duration.

• Our technicians are able to sell more by doing quotes instantly. This exciting, real-time “Quotes” feature allows our office to email these figures within an hour, thereby closing more sales than ever before.

• Verizon WORK has allowed us to streamline and fast-track our paperwork; one-hour tasks are now done in minutes. Verizon WORK enabled our transition from piles of paperwork to next-generation technology.

Cons

PRODUCT ENHANCEMENT of certain issues. Example, more than one email address, speed of program when changing on the dashboard.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Jay C.
Industry: Financial Services
Company size: 2-10 Employees

Dipping Your Toe into the Abyss of Digital Transformation

Used Other for 2+ years
Reviewed on 12/12/2019
Review Source: Capterra

It is a phenomenal step towards a digital environment for the under served home services sector. Implementing Verizon Connect Work is a step in the right direction! At the end of the day Verizon is a telecom company and looking to upsell their products into your business.

Pros

I love the fact that Verizon Connect focuses on the technologically under served realm of the home services market. These business's technology initiatives take a hard stop at email and spreadsheets. When implemented and used correctly, Verizon Connect Work (formerly Fleetmatics WORK) can bring to the surface revenue opportunities that business owners and stakeholders were oblivious to. Being typically their first go at new technology, Verizon Connect Work is usually welcome because of the ease of implementation and use. The technology is priced right and the ROI is enormous! The ROI stems from getting off the paper, chalkboards, notepads and alleviating lost invoices. At the end of the day the software is the home service industries first step towards digital transformation in this Fourth Industrial Revolution.

Cons

In response to Verizon Connect Work being described by former users as "A Starter Software" or "Technology Training Wheels", there is high churn being there are more robust softwares that encompass the entire life of a work order. With out mentioning any software company names, Verizon Connect Work's book of business is on a mass exodus to other players. To add, their is limited to zero customer support and the buying process wasn't very enjoyable.

Rating breakdown

Ease of Use

Likelihood to recommend: 5.0/10

Joanna D.
Industry: Facilities Services
Company size: 11-50 Employees

Unkept Promises

Used Daily for 1+ year
Reviewed on 19/02/2019
Review Source: Capterra

It's a scheduling software that started on an internet base and tried to go to mobile and has failed in my opinion. They will roped us in with promises that they didn't keep. This is why we decided to leave.

Pros

I loved how easy it was to navigate and filter to find the invoice/ticket/customer that I needed really fast. I loved how I could keep whatever information I needed with customized info boxes. Dispatching out to Employees was easy and the old App for the Techs out in the field could do many things. IT worked great on the desktop end.

Cons

When we 1st signed on we were promised that the program would keep track of our inventory. We are a HVAC business and we have a lot of parts to keep track of. It wasn't working great when we started and the old app was ok with it. Then they Upgraded and had a new App and they completely trashed the inventory program and didn't tell us.
Since we are located with lots of country and rural areas we were told that the app can work offline and update the main programs once it got back in data range. This has never worked properly and my Techs were calling me to update their tickets because the app wasn't working.
The New App upgrade came everything went downhill. Techs could no longer create their own jobs (and we have Techs for on-call weekends) Techs could no longer show discounts to the customers on the invoice. The app still didn't work out in rural areas. It doesn't not work very well on the Mobile end.
Everytime I had Customer service on the line they tried their best, but since everything that we as a company needed they couldn't provide we didn't want to stay with them.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 4.0/10

Verified Reviewer
Industry: Retail
Company size: 501-1,000 Employees

Great app

Used Daily for 2+ years
Reviewed on 27/11/2018
Review Source: Capterra

Used for 3years. Was very useful and feature full.

Pros

It has many many functions. Full of cool features. Very useful.

Cons

Confusing some times. There are so many features and tools.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

Jamie D.
Industry: Consumer Services
Company size: 2-10 Employees

Product has limited capability and the customer service is some of the worst I've ever dealt with.

Used Daily for 1+ year
Reviewed on 17/11/2017
Review Source: SoftwareAdvice

Would not recommend this company as a work platform. From the limitations of their platform to the extent of their billing issues to the poor customer service, this is a poor provider all around.

Pros

Dispatch board is a decent portal for scheduling. Beyond this there has been very little positive with this program that I would recommend.

Cons

Used the system for 2 years. In that time, they have multiple programming issues. Including an error that took recurring jobs which were scheduled for 2 days and booked hundreds of calls for the same recurring issue months out. Resulting in thousands of calls on our schedule that needed to be removed once at a time. Took days to delete and further spent days helping their tech department to resolve the issue. Their programmer found an error in their system and did correct it but sorry about our luck for the cost and time to repair. Reimbursed us for a months service as thats all they could do. We have had numerous billing errors over the past two years and getting any resolution from them takes a minimum of 6 calls in my experience. Nobody is capable of making any decision regarding assisting a customer. We notified them that we were cancelling the contract with 90 days notice (60 required) and got confirmation of this. 2 weeks later I inquired as to the cancellation and was told nothing was in the system. Cancelled again following their process. Found out again that this hadn't been done. Wanted to lock me into another year of payment.

Rating breakdown

Value for Money
Ease of Use
Customer Support

User recommendation
6.2/10
Based on 148 user ratings
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Verizon Connect Work Pricing

Verizon Connect Work Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Contact Fleetmatics WORK directly for pricing information

Contact Fleetmatics WORK directly for pricing information

Value for Money
2.4/5
Based on 148 user ratings
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Verizon Connect Work Features

Verizon Connect Work Features

API
Activity Dashboard
Activity Tracking
Audit Trail
Auditing
Automatic Notifications
Billing & Invoicing
Compliance Management
Customizable Reporting
Data Import/Export
Document Management
Document Storage
Inventory Management
Inventory Tracking
Monitoring
Real Time Data
Real Time Reporting
Reporting & Statistics
Third Party Integration
Workflow Management
Features
2.6/5
Based on 148 user ratings
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Categories

Additional information for Verizon Connect Work

Additional information for Verizon Connect Work

Key features of Verizon Connect Work

  • Accounting integration
  • Activity dashboard
  • Billable hours
  • Billing & invoicing
  • Client database
  • Client portal
  • Contact history
  • Data import
  • Electronic signature capture
  • Invoice management
  • Invoices
  • Job management
  • Multi-location support
  • Multiple user accounts
  • Offline access
  • Real time reporting
  • Recurring tasks
  • Scheduled reporting
  • Summary reports
  • Tagging
  • Timesheet management
  • Timesheets
  • Work history

Benefits

  • Reduce paperwork
  • Control and Manage your schedule via your mobile device.
  • Fieldworker Alerts via push notifications, SMS and email
  • Customized forms
  • Invoice and Quote from the field
  • Signature Capture straight from your mobile device
  • Travel, start and finish times tracked
  • Driving directions straight to your mobile device
  • Capture photos uploaded directly from mobile device
  • Document attachment capabilities
  • Simplified Backend Processes

  • Verizon Connect Work FAQs

    Verizon Connect Work FAQs

    Below are some frequently asked questions for Verizon Connect Work.

    Q. What type of pricing plans does Verizon Connect Work offer?

    Verizon Connect Work offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Not Available

    Contact Fleetmatics WORK directly for pricing information

    Q. What are the main features of Verizon Connect Work?

    Verizon Connect Work offers the following features:

    • Accounting integration
    • Activity dashboard
    • Billable hours
    • Billing & invoicing
    • Client database
    • Client portal
    • Contact history
    • Data import
    • Electronic signature capture
    • Invoice management
    • Invoices
    • Job management
    • Multi-location support
    • Multiple user accounts
    • Offline access
    • Real time reporting
    • Recurring tasks
    • Scheduled reporting
    • Summary reports
    • Tagging
    • Timesheet management
    • Timesheets
    • Work history

    Q. Who are the typical users of Verizon Connect Work?

    Verizon Connect Work has the following typical customers:

    Small Business, Mid Size Business

    Q. What languages does Verizon Connect Work support?

    We do not have any information about what languages Verizon Connect Work supports

    Q. What type of pricing plans does Verizon Connect Work offer?

    Verizon Connect Work has the following pricing plans:

    Subscription

    Q. Does Verizon Connect Work support mobile devices?

    Verizon Connect Work supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does Verizon Connect Work integrate with?

    Verizon Connect Work integrates with the following applications:

    KashFlow, MYOB Essentials, MYOB Essentials, QuickBooks Online, QuickBooks Online Advanced, ServMan, Stripe, Xero, Xero

    Q. What level of support does Verizon Connect Work offer?

    Verizon Connect Work offers the following support options:

    FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials