About LiveChat
LiveChat is an easy-to-use chat platform with many powerful features designed to provide quick and effective customer support. It offers software solutions to manage business communications, generate leads, and sell online. It’s intuitive, easy to use, and fully customizable to naturally blend in with any website. A number of features inside the platform make it a powerful tool to win over customers.
LiveChat seamlessly integrates with 200+ services. Integrations with CRM systems allow for storing customer information in one place and streamlining customer service. It works with payment services, such as PayPal or Stripe, allowing customers to make payments directly from the chat window. It’s compatible with Mailchimp, Autopilot, and Google Ads for easy setup of promotional campaigns. It also integrates with popular messaging platforms, such as WhatsApp, Twitter, and Facebook Messenger. It means that customers can get in touch via their preferred medium, while businesses can provide support from the LiveChat app. Brands can respond to customer inquiries quickly, efficiently, and in a way that’s tailored to customers’ needs. Additionally, with LiveChat’s advanced analytics and reporting capabilities, you can track customer conversations across different messaging platforms to gain valuable insights into customer behavior. Seamless integrations mean that customer service is more efficient and less time-consuming, which is essential for businesses to increase their sales.
With LiveChat, customer service agents can handle multiple chat sessions simultaneously, use canned responses to frequently asked questions, and add chat tags to easily spot popular inquiries. LiveChat can also proactively offer visitors help before they reach out to the support team. It results in better customer satisfaction and closed sales.
LiveChat also offers real-time analytics for valuable insights into how the support team performs. It helps to identify areas for improvement. You can track the number of inquiries received, response times, and the average number of inquiries per team member. Additionally, you can analyze customer behavior to further understand their needs and preferences. This data can be used to optimize the customer service process, helping your team deliver better results.
LiveChat’s powerful features and capabilities have made it popular among over 36,000 customers in 150 countries. With its comprehensive suite of products, businesses are sure to deliver the highest level of customer service and get the best sales result.
LiveChat offers a full suite of products, which include a ticketing system, chatbots, and a self-knowledge base. A ticketing system allows for more accessible manage customer messages and improves collaboration within teams. Repeatable inquiries can be handled easily with chatbots, which are easy to build and launch without coding. As for the self-knowledge base, brands can quickly build it for fast and effortless self-service.
Key benefits of LiveChat
- Achieve a 5 times higher conversion rate, 50% more leads, and a 16 times higher average session value. (source)
- Connect LiveChat with your favorite tools by choosing from 200+ integrations, and create the ultimate customer-centric experience. Manage everything from the LiveChat app and connect with customers regardless of their communication channels.
- Streamline your customer service by balancing AI automation with the human touch. Let chatbots generate leads, create help tickets, and chat across messaging channels.
- Capture leads and make buying easy by showing off your products with product cards, and let customers buy inside the chat.
- Solve customer problems proactively by anticipating questions and responding faster. Create experiences customers will love and easily achieve 97% customer satisfaction.
- Keep track of your customer service and sales team performance. Manage your team with ease thanks to extended reports and supervision features. Spot improvements, boost productivity, and enjoy more sales.
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Reviews
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Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Medical Devices
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
LiveChat - Great Communication with our Customers
Reviewed on 29/09/2020
Overall, this has solved a huge hole in our business - communication with our customers. We have...
Overall, this has solved a huge hole in our business - communication with our customers. We have been using LiveChat for over 4 years, and I wouldn't consider switching to another platform. The customer support we have received from LiveChat has been A+.
Pros
LiveChat has been a staple of our business for many, many years. We continue to use this software on a daily basis to stay connected with our customers whether we are in the office or away. When in the office, we stay logged into LiveChat to easily chat with our customers to help them navigate our site or answer any questions they may have. When away, we utilize the software to allow our customers to message their questions. You have the option of setting all the notification settings tailored to your communication style with your customers. And, you can easily add, change or delete employee/users from your account. Additionally, you can set different levels of access based on these employees.
Cons
The price is a bit heftier then other competitors. Pricing is based on number of users to the account. Besides this, I have never experienced something I didn't like with the software.
- Industry: Motion Pictures & Film
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Maybe the best Live help integration!
Reviewed on 24/01/2023
Pros
The feature that I like the most is that it can be integrated into the sites. The best live chat integration I have used on my own sites works both on wordpress and on a site made from scratch and it works very well for me. And let me add that it's customizable, I think it's one of its best features, and it's also a tool without the need for a purchase. Many features are offered to you for free.
Cons
I don't think it had any shortcomings, because it was not a good thing that it could not be added to a complete integration only mobile applications, maybe there is, but I couldn't find it, but that's it.
- Industry: Internet
- Company size: 51–200 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
easy chat
Reviewed on 18/08/2023
Good and easy to use software But it is not completely free
Good and easy to use software But it is not completely free
Pros
Easy to use as it enables you to communicate well
Cons
It is not free at all and may not be compatible with some
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
A stylish, adaptable yet reliable chat client for teams
Reviewed on 29/01/2019
For the most part, the product works as advertised. There are a few functionality hurdles that they...
For the most part, the product works as advertised. There are a few functionality hurdles that they need to get over and given how high of a priority some of these items are for us, we might move on to something like Drift before they get the chance to address the problem.
Pros
We're big on aesthetics and the look and feel of LiveChat is worlds better than many of their competitors. We can also integrate with Zapier and ZenDesk which is pretty swell.
Cons
We've had a fair number of customers complain to us about elements of LiveChat that we have no control over. Namely, they can't see a chat wait time till they've committed to a chat and once they're in a queue to chat, there is absolutely no option for them to leave other than to close the entire browser window (which in our case, means exiting our app). We've brought this up with LiveChat a few times and haven't heard anything about a fix being on the roadmap. It's quickly becoming a dealbreaker for us.
- Industry: Civil Engineering
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Livechat exceeds our expectations.
Reviewed on 27/06/2023
Livechat is an invaluable tool that enables seamless communication with potential clients across...
Livechat is an invaluable tool that enables seamless communication with potential clients across various mediums of their preference. Its integration within my department has significantly enhanced our interactions, leading to higher satisfaction rates among first-time clients and reduced query resolution times. Moreover, Livechat serves as a powerful tool for converting interested prospects into paying clients, further contributing to the success of our business.
Pros
The Livechat team consistently delivers exceptional support, which has greatly enhanced our experience with the software. They promptly address any challenges we encounter and continuously provide valuable resources to optimize our usage of the Livechat platform. Moreover, the extensive range of high-quality features available to us sets Livechat apart from being just a helpdesk solution. Our utilization of Livechat has expanded beyond expectations, thanks to the outstanding features it offers.
Cons
The addition of a lifetime ban feature is highly necessary to effectively handle trolls. The current option to ban individuals for only a few weeks falls short when dealing with persistent trolls.
LiveChat FAQs
Below are some frequently asked questions for LiveChat.Q. What type of pricing plans does LiveChat offer?
LiveChat offers the following pricing plans:
- Starting from: US$24.00/month
- Pricing model: Subscription
- Free Trial: Available
LiveChat is offered as SaaS - paid recurrently, price depends on number of live chat operators using the service. LiveChat is available in 4 plans: Starter - from $20 per seat/month billed annually, or $24 month-to-month Team - from $41 per seat/month billed annually, or $49 month-to-month Business - from $59 per seat/month billed annually, or $69 month-to-month Enterprise - Custom, contact us for pricing details
Q. Who are the typical users of LiveChat?
LiveChat has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does LiveChat support?
LiveChat supports the following languages:
Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian
Q. Does LiveChat support mobile devices?
LiveChat supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does LiveChat integrate with?
LiveChat integrates with the following applications:
1CRM, 1Password, 2way, ActiveCampaign, Adobe Business Catalyst, Adobe Commerce, Asana, Basecamp, Benchmark Email, BigCommerce, Campaign Monitor, Capsule, Chatbot, Clearbit, Close, Constant Contact, CoreCommerce, Desk.com, Dropbox Business, Drupal, Ecwid, Evernote Teams, Firefly, FreshBooks, Freshdesk, FullContact, GetResponse, GitHub, GoDaddy Website Builder, Gold-Vision CRM, Google Ads, Google Analytics 360, Google Contacts, Google Docs, Grasshopper, Helpmonks, Highrise, HipChat, HubSpot CRM, HubSpot Marketing Hub, IRIS CRM, Instapage, JIRA Service Management, Jimdo, Jira, Join.Me, Joomla, Keap, Kissmetrics, Kommo, Landingi, LeadSquared, LemonStand, Magentrix, Mailchimp, Mailigen, Meta for Business, Microsoft To Do, Mixpanel, Nutshell, Omnistar Affiliate, OpenCart, Ortto, Pinnacle Cart, Pipedrive, Playvox, Podio, PrestaShop, ProProfs Knowledge Base, ProProfs LMS, ProjectManager.com, Rescue, Salesforce Sales Cloud, Segment, Shift4Shop, Shopify, Shoplo, Slack, SparkPay, Squarespace, Stripe, SugarCRM, Talkdesk, TeamViewer, Todoist, Toggl Track, Trello, Triggerbee, Twilio, Twitter/X, Unbounce, Volusion, WHMCS, Webflow, Weebly, WhatConverts, WhatsApp, Wishpond, Wix, WooCommerce, Woopra, WordPress, X-Cart, Zapier, Zen Cart, Zendesk Sell, Zendesk Suite, Zoho CRM, Zoom Meetings, ekmPowershop, elevio, iContact
Q. What level of support does LiveChat offer?
LiveChat offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for LiveChat.
