---
description: If you're in a hunt for the best solution for your business, learn what LiveChat has to offer thanks to GetApp Singapore. We provide the most detailed information on pricing, benefits, and disadvantages of software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: LiveChat Price, Reviews & Ratings | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [LiveChat](/software/8385/livechat)

# LiveChat

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> LiveChat is a customer service software that enables businesses to communicate with website visitors in real time through chat functionality. The platform includes AI-based chatbots for automating routine inquiries, customizable chat widgets, and proactive chat invitations to engage visitors. It offers integration capabilities with various third-party applications including CRM systems, e-commerce platforms, and marketing tools.
> 
> Verdict: Rated **4.6/5** by 1708 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of LiveChat

Enables real-time customer support and sales engagement directly on websites, helping businesses connect with visitors at key decision moments.
Streamlines communication by centralizing messages from multiple channels, making it easier for teams to manage customer interactions efficiently.
Automates routine inquiries with AI-powered chatbots, allowing support teams to focus on more complex customer needs.
Integrates with a wide range of popular business tools and platforms, supporting a seamless workflow and tailored solutions.
Delivers actionable insights through clear reporting and analytics, helping businesses track performance and improve customer satisfaction.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.6/5** | 1708 Reviews |
| Ease of Use | 4.6/5 | Based on overall reviews |
| Customer Support | 4.6/5 | Based on overall reviews |
| Value for Money | 4.5/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Text
- **Location**: Boston, US
- **Founded**: 2002

## Commercial Context

- **Starting Price**: US$25.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: LiveChat is available in 4 plans:
Starter - from $20 per seat/month billed annually, or $24 month-to-month
Team - from $41 per seat/month billed annually, or $49 month-to-month
Business - from $59 per seat/month billed annually, or $69 month-to-month
Enterprise - Custom, contact us for pricing details
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize and 203 more

## Features

- AI Copilot
- AI Summarization
- API
- Access Controls/Permissions
- Account Alerts
- Account Management
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Automated Responses
- Automated Routing
- Autoresponders
- CRM
- Call Center Management
- Campaign Management
- Canned Responses
- Chat/Messaging
- Chatbot
- Churn Management

## Integrations (122 total)

- 1CRM
- 1Password
- 2way
- ActiveCampaign
- Adobe Commerce
- Asana
- Basecamp
- Benchmark Email
- BigCommerce
- Breeze
- Campaign Monitor by Marigold
- Capsule
- ChatBot
- ChatGPT
- Claude

... and 107 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Customer Service Software](https://www.getapp.sg/directory/231/customer-service/software)

## Related Categories

- [Customer Service Software](https://www.getapp.sg/directory/231/customer-service/software)
- [Help Desk Software](https://www.getapp.sg/directory/287/help-desk-ticketing/software)
- [Live Chat Software](https://www.getapp.sg/directory/561/live-chat/software)
- [Customer Engagement Software](https://www.getapp.sg/directory/650/customer-engagement/software)
- [Online CRM Software](https://www.getapp.sg/directory/232/online-crm/software)

## Alternatives

1. [Freshdesk](https://www.getapp.sg/software/10317/freshdesk) — 4.5/5 (3396 reviews)
2. [Slack](https://www.getapp.sg/software/91563/slack) — 4.7/5 (24018 reviews)
3. [LiveAgent](https://www.getapp.sg/software/91301/liveagent) — 4.7/5 (1748 reviews)
4. [Zendesk Suite](https://www.getapp.sg/software/9448/zendesk) — 4.4/5 (4066 reviews)
5. [Tidio](https://www.getapp.sg/software/105081/tidio-chat) — 4.7/5 (590 reviews)

## Reviews

### "Easy to use and also offers ticket system" — 4.0/5

> **Christiane** | *28 February 2021* | Financial Services | Recommendation rating: 9.0/10
> 
> **Pros**: Livechat is a good option, they also offer ticket system, apps as Knowledge Base that can have internal or public knowledge base that can be shared with clients. User interface is really easy to use, no need for training,  very intuitive.
> 
> **Cons**: Too slow, if your demand is high, and you have more than 200 clients waiting on queue the system can get stuck, if you have less clients it should be ok to use.
> 
> Livechat is good, and user interface is very intuitive. They also have ticket system, canned responses, and apps that we can add to their system, free or paid. Price is good, however it needs to increase the speed, response for loading pages/features.

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### "My Review of LiveChat" — 5.0/5

> **Andrew** | *21 April 2025* | Design | Recommendation rating: 10.0/10
> 
> **Pros**: LiveChat enhances real-time messaging which keeps our website visitors engaged.
Mobile support for both iOS and Android apps is another great aspect.
> 
> **Cons**: Ever since I incorporated LiveChat in 2022, I have never come across bugs.

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### "LiveChat... expensive but good." — 3.0/5

> **Mason** | *21 February 2025* | Arts & Crafts | Recommendation rating: 5.0/10
> 
> **Pros**: LiveChat has a nice interface and is easy to integrate
> 
> **Cons**: The pricing of LiveChat is not affordable for small businesses.

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### "Resourceful, efficient and very dependable" — 5.0/5

> **Anonymous User** | *14 September 2025* | Consumer Services | Recommendation rating: 10.0/10
> 
> **Pros**: The fast, friendly and effective support I receive in a short time frame.  I always receive a prompt helpful response from the staff filled with enthusiasm.
> 
> **Cons**: Although, they are most always helpful and eager to provide the correct information sometimes they are not providing the most current information as to statistics.  But for the most part they provide up to date  resources.
> 
> Overall, I am very satisfied with Livechat and would highly recommend to my colleagues and other professionals for long term reliable use.

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### "Live chat helps our business grow" — 5.0/5

> **Nancy** | *20 December 2024* | Retail | Recommendation rating: 10.0/10
> 
> **Pros**: the oppotunity to engage with customers that prefer communicating in the chat rather than over the phone . we can close a lot more sales.
> 
> **Cons**: dislike that I have to have a license per user which is not as flexible as having a chosen number of licenses with unlimited users like it was before.
> 
> Its easy to use and I really appreciate the live chat support too. They are very helpful

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## Links

- [View on GetApp](https://www.getapp.sg/software/8385/livechat)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.getapp.de/software/8385/livechat> |
| de-AT | <https://www.getapp.at/software/8385/livechat> |
| en | <https://www.getapp.com/customer-service-support-software/a/livechat/> |
| en-AE | <https://www.getapp.ae/software/8385/livechat> |
| en-AU | <https://www.getapp.com.au/software/8385/livechat> |
| en-CA | <https://www.getapp.ca/software/8385/livechat> |
| en-GB | <https://www.getapp.co.uk/software/8385/livechat> |
| en-IE | <https://www.getapp.ie/software/8385/livechat> |
| en-NZ | <https://www.getapp.co.nz/software/8385/livechat> |
| en-SG | <https://www.getapp.sg/software/8385/livechat> |
| en-ZA | <https://www.getapp.za.com/software/8385/livechat> |
| es | <https://www.getapp.es/software/8385/livechat> |
| es-CL | <https://www.getapp.cl/software/8385/livechat> |
| es-CO | <https://www.getapp.com.co/software/8385/livechat> |
| es-MX | <https://www.getapp.com.mx/software/8385/livechat> |
| fr | <https://www.getapp.fr/software/8385/livechat> |
| fr-BE | <https://fr.getapp.be/software/8385/livechat> |
| fr-CA | <https://fr.getapp.ca/software/8385/livechat> |
| nl | <https://www.getapp.nl/software/8385/livechat> |
| nl-BE | <https://www.getapp.be/software/8385/livechat> |
| pt | <https://www.getapp.com.br/software/8385/livechat> |
| pt-PT | <https://www.getapp.pt/software/8385/livechat> |

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