About DocuWare
DocuWare is a document management system for transferring paper-based and digital assets into collective quantifiable resources. Emails, invoices, contracts and other business documents can be brought together and unified into a cohesive information resource, eliminating the overheads associated with paper filing. Reduce financial and logistical costs in physical storage plus the staffing required administering documentation archival and retrieval, while improving compliance. DocuWare promises such advantages while centralising critical documents to protect them from loss, corruption or insecure unauthorised access.
As a platform service, DocuWare also provides start-to-finish guidance via a document management roadmap rich in training and support. This includes integration into existing application environments including ERP, CRM and email platforms – minimizing operations disruption. Intelligent Indexing technology also aids employees by automatically indexing and storing documents, learning the best filing methods for company processes while ensuring assets are rapidly retrievable. The web-based DocuWare Cloud delivers these features online without any local installation, enabling 24/7 secure access across four flexible plans.
Key benefits of DocuWare
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Reviews
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- Industry: Financial Services
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best Of All Time and sensational tool for documents management.
Reviewed on 06/04/2022
Enables ease of documents sharing.
Automates business processes.
Documents can be stored securely.
Enables ease of documents sharing.
Automates business processes.
Documents can be stored securely.
Pros
It's simple to organize and manage documents and files.
Enables ease go search and display documents and files.
Ensures ease of documents access.
Cons
I haven't experienced any downside with DocuWare as it matches all what I need.
Response from DocuWare
Thank you for taking the time to review DocuWare. I'm glad that your experience with our solution was positive. If you have further input, please reach out to us at [email protected].
- Industry: Food & Beverages
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Is there a better platform? You decide!
Reviewed on 22/04/2021
It has been good to us for many many years. I have no had any user complain about features or...
It has been good to us for many many years. I have no had any user complain about features or missing files. Searching has been good as long as the correct data is inputed upon file uploads. Creating new "document trays" is simple and made easier with creating new users now.
Pros
DocuWare has been a crucial part of our environment for many , many years! When it goes down, which is not too often, my team is crippled. However, it has been back up quickly in my cases. The configuration aspect is easy for even the basic IT user.
Cons
There aren't very many --when it's down, it's down. No fixing it by contacting support in the Americas. IT is a global company based in Germany I believe. Getting support during our working hours is almost non-existent.
Response from DocuWare
Thank you so much for taking the time to review DocuWare. We're so glad that users in your company are benefiting from
DocuWare's user-friendly features and powerful search capabilities. It's always a pleasure to hear from a happy customer. Your experience with DocuWare Support is not typical. We are committed to offering Level 1 support within 30 minutes and this applies to any case that a customer has identified as critical. We respond to Level 2 requests within 2 hours and Level 3 requests within 5 hours. In addition, we've recently begun to offer 5/24 support for critical issues. Please reach out to us at customer.fe[email protected] with more details so that we can assist you.
- Industry: Hospital & Health Care
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 1.0 /10
Reviewed on 31/07/2018
Response from DocuWare
Thank you so much for taking the time to write the review. We want to better understand your issues so that we can offer the appropriate assistance. Please reach out to us at [email protected]. We would appreciate the opportunity to work with you to improve your experience with our solution.
- Industry: Financial Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Everyday User
Reviewed on 08/08/2019
Docuware has made it so much easier to store all of our client documents without having to keep the...
Docuware has made it so much easier to store all of our client documents without having to keep the paper copies in the office. I use it daily as my checklist to make sure that all checks/transfer/account changes are getting taken care of in a timely manner from our custodian.
Pros
I like that I can keep track of pending checks/transfer easily and make sure they occur on a timely manner. It is very easy to pull up clients records and see everything we have on them.
Cons
I feel like we are on a very outdated version and have never been notified of upgrades. I'd like to be able to make my own "stamps" to mark documents how they should be marked.
Response from DocuWare
Hello Amber, Thank you for your review. You can get notifications of any version release by subscribing to our Blog and UserInfo right from our website. We release a new version about every 6 months, usually one in the Spring and then again in the Fall. Stamps are created in the DocuWare Thick Client, you should have access to create stamps as needed.
- Industry: Wholesale
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
An excellent solution provider for my documents.
Reviewed on 15/11/2022
I was able to get the effect I wanted in the management of my documents.
I was able to get the effect I wanted in the management of my documents.
Pros
Affordable. Fast interface. It simplifies searching for documents and greatly reduces the time it takes to find a document.
Cons
There is nothing I don't like about the product, it provided the control of my documents as I wanted.
Response from DocuWare
Thank you for taking the time to review DocuWare. We appreciate your positive feedback about how our cloud-based solution has enabled your organisation to automate manual tasks, increase productivity and improve collaboration across departments. If we can ever be of assistance, please reach out to us at [email protected].
DocuWare FAQs
Below are some frequently asked questions for DocuWare.Q. What type of pricing plans does DocuWare offer?
DocuWare offers the following pricing plans:
- Starting from:
- Pricing model: Subscription
- Free Trial: Available
Contact DocuWare for full details of flexible storage and user package options across the following plans: Trial: 250 MB storage, unlimited users Base: 20 GB storage, 4 users Professional: 50 GB storage, 15 users Enterprise: 100 GB, 40 users Enterprise Large: 250 GB, 100 users
Q. Who are the typical users of DocuWare?
DocuWare has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does DocuWare support?
DocuWare supports the following languages:
Arabic, Bulgarian, Chinese, Croatian, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Italian, Japanese, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish
Q. Does DocuWare support mobile devices?
DocuWare supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does DocuWare integrate with?
DocuWare integrates with the following applications:
ABBYY FineReader PDF, ABBYY FlexiCapture, Autostore, Chorus, Dynamics ATS (Applicant Tracking System for Microsoft Dynamics 365), Kofax Capture, Kofax Insight, Kofax Kapow, Kofax SignDoc, Kofax TotalAgility, Microsoft 365, Microsoft Azure, Microsoft Dynamics AX, Microsoft Dynamics CRM - dupe, Microsoft Dynamics GP, Microsoft Excel, Microsoft Outlook, Microsoft SharePoint, NetSuite, NetSuite CRM, NetSuite Financials, NetSuite OpenAir, NetSuite SRP, Oracle Database, Oracle E-Business Suite, Oracle JDeveloper, Pegasus, PlanetPress Connect, QuickBooks Online Advanced, SAP BusinessObjects Business Intelligence, SAP HANA Cloud, SAP StreamWork, SIMS, SYSPRO, Sage 200, Sage 200 Evolution, Sage 50cloud Accounting, Sage 50cloud Payroll, Sage X3, Xero
Q. What level of support does DocuWare offer?
DocuWare offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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