About TeamSupport

At the root of great customer experiences are smooth and effective customer support interactions. With Support by TeamSupport, you can rest assured that your customer service teams are meeting all of your customers' needs.

Through customer management tools, powerful automations, omnichannel support, and a vast number of integrations, Support gives you 360-degree views of your customers.

By providing you with the context needed to understand your customers, tickets are solved faster, agents are more effective, customer relationships grow, and your customer experience is enhanced.

Pricing starting from:

US$49.00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to TeamSupport

Key benefits of TeamSupport

- Powerful customer management tools, including account trending, satisfaction scoring, and visible opportunities for growth and expansion, that provide context of the customer
- Meet your customers where they are with omnichannel support, including live chat, email- and phone-to-ticket, and a customer portal
- AI powered automations for more efficient teams through chatbots, workflow automations, and ticket routing
- Have all your tools in one place with many integrations including CRMs, project management tools, and communication platforms
- Enhance internal collaboration through the Wiki, knowledge base, or Watercooler (in-app chat)

Typical Customers

  • Freelancers
  • Small Businesses (2-50)
  • Mid-size Companies (51-500)
  • Large enterprises (500 and more)

Deployment

  • Cloud-based
  • On-premise

Markets

Australia, Canada, Germany, United Kingdom, India , Mexico, United States

Supported Languages

English

Pricing starting from:

US$49.00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to TeamSupport

Images

TeamSupport Software - The customer record lets you better understand your customers, with related contacts, tickets, SLAs, even products & inventory!
TeamSupport Software - TeamSupport's Customer Distress Index (CDI) helps you get more proactive by identifying potential at-risk customers before it's too late
TeamSupport Software - Customer Alerts are great for quickly sharing information with your team
TeamSupport Software - TeamSupport's robust customer database lets you manage at the company level for better visibility of your customers
TeamSupport Software - Complete contact database so you can keep track of every contact at every company
TeamSupport Software - The contact record also shows related tickets, notes, files, and even agent ratings
TeamSupport Software - The Ticket Page
TeamSupport Software - The Ticket Grid is where you can see all your tickets: open, closed, etc. and you can customize Ticket Views to see exactly what you need
TeamSupport Software - Built-in Screen and Video Recording make it so much easier to communicate with customers and solve issues faster
TeamSupport Software - Ticket Collision Prevention notifies users when another user is working on the same ticket.
TeamSupport Software - Complete Ticket Automation to increase efficiency and free your agents to work on customer issues
TeamSupport Software - Task Management helps you manage projects and assign tasks to resolve issues
TeamSupport Software - TeamSupport is collaborative customer support software, so you can assign tickets to groups for faster ticket resolution
TeamSupport Software - The Water Cooler is a central place to communicate with your coworkers. Share updates, ask for help, or chat one-on-one
TeamSupport Software - Best-in-Class Service Level Agreements (SLAs) mean you can stay on top of customer commitments so nothing falls through the cracks
TeamSupport Software - Fully customizable user dashboards. TeamSupport offers 100s of out-of the box reports, or you can build your own!
TeamSupport Software - Agent Ratings make sure you and your agents know how they're doing, and keep an eye on customer satisfaction
TeamSupport Software - TeamSupport's responsive Customer Hub is great for Self-Service support. Customers can access current and past tickets, submit new tickets, or search the knowledge base
TeamSupport Software - TeamSupport includes native Live Chat functionality for your customers
TeamSupport Software - TeamSupport's Knowledge Base can be used both internally and externally. You can also customize it based on which products or versions your customers are using.
TeamSupport Software - Full product database helps you keep track of products and versions. You can also assign them to users, customers, or tickets
TeamSupport Software - Keep track of Inventory
TeamSupport Software - Asset Management lets you see what inventory you have on-hand
TeamSupport Software - TeamSupport offers User Rights Management so you can control who has access to what information based on title, group, or even at an account or customer level
TeamSupport Software - Customer Insights
TeamSupport Software - Best In Class SLA Management
TeamSupport Software - Ticket Deflection
View 28 more
TeamSupport video
TeamSupport Software - The customer record lets you better understand your customers, with related contacts, tickets, SLAs, even products & inventory!
TeamSupport Software - TeamSupport's Customer Distress Index (CDI) helps you get more proactive by identifying potential at-risk customers before it's too late
TeamSupport Software - Customer Alerts are great for quickly sharing information with your team
TeamSupport Software - TeamSupport's robust customer database lets you manage at the company level for better visibility of your customers
TeamSupport Software - Complete contact database so you can keep track of every contact at every company
TeamSupport Software - The contact record also shows related tickets, notes, files, and even agent ratings
TeamSupport Software - The Ticket Page
TeamSupport Software - The Ticket Grid is where you can see all your tickets: open, closed, etc. and you can customize Ticket Views to see exactly what you need
TeamSupport Software - Built-in Screen and Video Recording make it so much easier to communicate with customers and solve issues faster
TeamSupport Software - Ticket Collision Prevention notifies users when another user is working on the same ticket.
TeamSupport Software - Complete Ticket Automation to increase efficiency and free your agents to work on customer issues
TeamSupport Software - Task Management helps you manage projects and assign tasks to resolve issues
TeamSupport Software - TeamSupport is collaborative customer support software, so you can assign tickets to groups for faster ticket resolution
TeamSupport Software - The Water Cooler is a central place to communicate with your coworkers. Share updates, ask for help, or chat one-on-one
TeamSupport Software - Best-in-Class Service Level Agreements (SLAs) mean you can stay on top of customer commitments so nothing falls through the cracks
TeamSupport Software - Fully customizable user dashboards. TeamSupport offers 100s of out-of the box reports, or you can build your own!
TeamSupport Software - Agent Ratings make sure you and your agents know how they're doing, and keep an eye on customer satisfaction
TeamSupport Software - TeamSupport's responsive Customer Hub is great for Self-Service support. Customers can access current and past tickets, submit new tickets, or search the knowledge base
TeamSupport Software - TeamSupport includes native Live Chat functionality for your customers
TeamSupport Software - TeamSupport's Knowledge Base can be used both internally and externally. You can also customize it based on which products or versions your customers are using.
TeamSupport Software - Full product database helps you keep track of products and versions. You can also assign them to users, customers, or tickets
TeamSupport Software - Keep track of Inventory
TeamSupport Software - Asset Management lets you see what inventory you have on-hand
TeamSupport Software - TeamSupport offers User Rights Management so you can control who has access to what information based on title, group, or even at an account or customer level
TeamSupport Software - Customer Insights
TeamSupport Software - Best In Class SLA Management
TeamSupport Software - Ticket Deflection

Features

Total features of TeamSupport: 103

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Application Management
  • Appointment Management
  • Asset Lifecycle Management
  • Assignment Management
  • Auto-Responders
  • Automated Routing
  • CRM
  • Calendar Management
  • Call Center Management
  • Case Management
  • Change Management
  • Chat/Messaging
  • Chatbot
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Document Storage
  • Drag & Drop
  • Email Alerts
  • Email Management
  • Email Templates
  • Event Triggered Actions
  • Feedback Management
  • Forms Management
  • Help Desk Management
  • IT Asset Management
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Live Chat
  • Macros/Templated Responses
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multiple User Accounts
  • Network Monitoring
  • Online Forums
  • Performance Metrics
  • Prioritization
  • Problem Management
  • Project Management
  • Quality Assurance
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Recurring Issues
  • Release Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SMS Messaging
  • SSL Security
  • Search/Filter
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Monitoring
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Third Party Integrations
  • Ticket Management
  • Website Integration
  • Widgets
  • Wiki
  • Workflow Configuration
  • Workflow Management

Alternatives

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4.4
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Freshdesk

4.5
#2 Alternative to TeamSupport
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Odoo

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#3 Alternative to TeamSupport
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Reviews

Overall rating

4.5 /5
(809)
Value for Money
4.4/5
Features
4.3/5
Ease of Use
4.4/5
Customer Support
4.5/5

Already have TeamSupport?

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Showing 5 reviews of 809
Ifeoma
Overall rating
  • Company size: 1,001-5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Team support makes us a more efficient with customer support.

Reviewed on 10/07/2018

Pros

Team support makes it easy for my team to focus on the customers as against just focusing on tickets. With support tools ,we have tried in the past ; we were able to resolve customer tickets , but found it difficult resolving all of them at once.
Team support provides the customer care team with high level visibility , which enable our sales team to manage and resolve customer tickets at a company level as against resolving them at a ticket level.This eliminates duplicate efforts where we have multiple support agents helping out a single customer to resolve multiple tickets at same time.Thus ensuring we are able to resolve all customer issues at once, as against on a ticket by ticket basis.
Overall, Teamsupport has saved us time ,and made our customers happier.

Cons

It is not intuitive even though it is very effective. Also will like to see more information with new tickets opened by customers. For example ,will be helpful if agents can see from what geographical location the ticket was created from, or from what part of the website the ticket was created from.

Tyler
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Intuitive, Useful Software Company-wide

Reviewed on 24/03/2021

Overall, our company has toyed with the idea of using competitors but TeamSupport has held strong...

Overall, our company has toyed with the idea of using competitors but TeamSupport has held strong as a useful solution for us whose advantages outweigh its detractors.

Pros

I like the largely intuitive interface and functionality. Creating actions (public/private) are extremely easy as is pasting in-line images, adding attachments and customizing ticket types. Once saved, the formatting of actions are ideal and translate to what the user entered. Not all other ticketing software handles it this well.

Cons

Performance/stability has certainly improved over the years and has become more reliable. Despite that, there are the odd instances of slowness or degraded performance. The reporting could be more robust and easier. The ability to create more than one new (unsaved) ticket simultaneously would be very helpful.

Response from TeamSupport

Hi Tyler, Thanks for writing to let us know your thoughts about TeamSupport. While we were really glad to hear that you've generally had a good experience so far, it looks like we fell short in one area, and that's not okay. I want you to know that I've spoken to our Director of Customer Success about this, and we're going to make sure this isn't an issue moving forward. We're always improving our platform and will also make our development team aware to factor into future updates and enhancements.

We'll look forward to talking directly to learn more and I promise we'll find a solution to your issue.

Robert
Overall rating
  • Industry: Computer Software
  • Company size: 201-500 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 4.0 /10

More capable than most, but still some additions I'd like to see

Reviewed on 28/10/2016

Getting the system configured for our particular use has been "tricky". It is working for us, but...

Getting the system configured for our particular use has been "tricky". It is working for us, but there are some limitations that make it difficult in some areas. For instance, notification via text message should be based on "who is on-call". As it is, I can notify, but I have no-way to denote who is "on-call". So, there may be some way to do this and change the external calls/texting based on it, but it isn't intuitive. Another issue has been with refreshing the screens. (we need to manually do that) However, this system is working for us an our clients, overall, and has met 90% of our needs. Working with customer service, we have had to resolve our own issues on occasion, which is a frustration. (no ideas presented to us, and we just "found" a way)

Pros

Ability to customize ticket entry questions.
Ability to allow customers to directly enter tickets
Ability to allow for texting our cellphones for tickets that have not yet been assigned.
Ability to enter time on tickets, and retroactively enter/change time.
Ability to search on old issues and for our customers to see the issues.

Cons

Inability to tag a ticket with a "classification". (we charge different rates and minimum hours for different times of day/week/holiday) There isn't a good way to track that in the system and we are having to use the comment entry to work out offline ourselves.

My customers want 1 report entry (at the end of of the day), that shows them what the issue was, and the final resolution (only), and time/$ breakdown per time spent on the project. I do find it hard to externally work a report for that. We have had to generate a VB application to manipulate/merge and calculate everything based on the reports that I can get form the system in order to get what we actually need to share with our clients.

CDI should take into account tickets that are "Waiting on Client". (and remove them from the calculation) Currently, I have 2 tickets that are waiting on clients, but the CDI is "maxed out", because it has taken then more than 2 months to get their "act in order". That shouldn't frustrate them and drive the CDI up.

Why can my clients (outside their contract date enter a ticket, but I cannot enter a ticket for them?). Sometimes we need to "catch them up later".....

I need a way to track our active "on-call" resource and make it so that our ticket automation only alerts us the "on-call" resource (via text message) to those considered currently "on-call". Currently, we have to change that setup manually (pain).

Jasper Wynne
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Customer Convenience

Reviewed on 24/05/2022

Overall,TeamSupport is a topnotch product. Customers love to interact through email, chat and use...

Overall,TeamSupport is a topnotch product. Customers love to interact through email, chat and use browsing.

Pros

It is very helpful for us to assist clients more effectively. Customers are so happy using the software.

Cons

None so far. Customers interact more effectively.

Balasubramani
Overall rating
  • Industry: Banking
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Inventory Management

Reviewed on 14/01/2020

I personally like Team Support as it has optimized our business operations considerably. We create...

I personally like Team Support as it has optimized our business operations considerably. We create support tickets on this platform. We are able to track our inventory, we are able to create support tickets and keep them open till the issue is resolved. We are able to schedule email reports about the overall use of our company time and resources. We are delighted to see that Team Support is bringing new features on a periodic basis.

I truly appreciate the webinars conducted by Team Support where they talk about new features and how to make best use of the software. I have acquired some interesting insights during the webinars and passed it on to my peers.

Overall we like Team Support as it meets our current requirements and expectations .

Pros

I primarily use Team Support for Inventory Management.

I like that I am able to search a terminal based on the serial number alone.

It is helpful to leave a note for each terminal, I use the notes to indicate the current status of a terminal, whether it is ready to be loaned out or if it already been loaned etc. Team Support has a provision to assign an inventory item to a Customer. I find that very helpful.

I like the feature where I am able to schedule the reports to be emailed to more than one email address. These reports need to be sent at particular time and day without fail. Auto scheduling the email report saves me a lot of time and complications.

I also like the fact that Team Support is compatible for API Integration. We are looking to develop a centralised platform in our firm and want to be able to fetch info from Team Support for Data Analysis. This is in our pipeline and we are looking to implement this sometime in the future.

In the past the upper management used to shoot us emails enquiring about the particular issue. It takes up our time to email the management back with the status of that issue. Now the upper management simply logs into team support to view and oversee the status of a ticket/issue

Cons

However, the frustrating part of Team Support is the reporting section. When I open up the inventory report, it displays a list of all the terminals I have added to the inventory and when I want to get more information on a particular terminal, I notice that I cannot click on the terminal to navigate to that terminals page. Not only that, I cannot copy the serial number of the terminal from the inventory report. This applies to pretty much all the reports. All reports are in read only format. I humbly request Team Support to make the items on the report as clickable and actionable in the future.

Alternatives Considered

Intercom

Reasons for Switching to TeamSupport

Our admin staff is not technically savvy. Only our admin staff will be using Team Support on a regular basis. Our admin staff mentioned that other products were too technical and difficult to follow in terms of operation and usage. The staff found Team Support very easy to follow and use it. Also we wanted something simple for basic record keeping to start with.
Showing 5 reviews of 809 Read all reviews

TeamSupport FAQs

Below are some frequently asked questions for TeamSupport.

TeamSupport offers the following pricing plans:

  • Starting from: US$49.00/month
  • Pricing model: Subscription
  • Free Trial: Not Available

For the unique challenges of B2B businesses, the TeamSupport products are designed to help you manage your most important asset - your customers. Pricing starts at $49

TeamSupport has the following typical customers:

51-200, 201-500, 501-1,000, 1,001-5,000

TeamSupport supports the following languages:

English

TeamSupport supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

TeamSupport integrates with the following applications:

Azure DevOps Server, Beanstalk, Customer Thermometer, Dropbox Business, Drupal, FreeWebsite.com, Gmail, GoDaddy Website Builder, Google Analytics 360, Google Calendar, Google Maps, Highrise, HubSpot CRM, HubSpot Marketing Hub, Jira, Joomla, JumpBox for Trac/Subversion, Mailchimp, Meta for Business, Microsoft 365, Microsoft Outlook, Microsoft Teams, Microsoft Visual Studio, Nicereply, Oracle CRM On Demand, Oracle Service, RingCentral Engage Digital, RingCentral Engage Voice, RingCentral MVP, RingCentral Meetings, RingCentral Video, Salesforce Sales Cloud, ServiceNow, Slack, Squarespace, SurveyMonkey, Twitter, Web.com, Weebly, WordPress, Zapier, Zoho Analytics, Zoho CRM

TeamSupport offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

See all software categories found for TeamSupport.