--- description: If you're in a hunt for the best solution for your business, learn what Kayako has to offer thanks to GetApp Singapore. We provide the most detailed information on pricing, benefits, and disadvantages of software. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Kayako Price, Reviews & Ratings | GetApp Singapore 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [Kayako](/software/8789/kayako) # Kayako Canonical: https://www.getapp.sg/software/8789/kayako Page: 1 / 8\ Next: [Next page](https://www.getapp.sg/software/8789/kayako?page=2) > Kayako is the unified customer service platform that helps companies manage customer requests and conversations over any channel, support customers better, and stay personal as they grow. Kayako unifies email, social, and live chat conversations together in one tidy place. > > Verdict: Rated **4.0/5** by 176 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Kayako Unify email, social, and live chat conversations together in one tidy place with Kayako. Build closer relationships: Kayako helps users understand their customers better in order to provide the right support at the right time, in their context. Work better together: Kayako removes the distance between individuals, their team and their customers for more efficient and effective support. Offer a human live chat experience, and have personal conversations with modern real-time messaging. Route conversations to the right agent, and bring the whole company on board using Kayako's collaborators feature. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.0/5** | 176 Reviews | | Ease of Use | 3.9/5 | Based on overall reviews | | Customer Support | 3.9/5 | Based on overall reviews | | Value for Money | 3.8/5 | Based on overall reviews | | Features | 3.8/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Aurea - **Founded**: 2001 ## Commercial Context - **Pricing model**: Other (Free version available) (Free Trial) - **Pricing Details**: Inbox: $15 per agent per month - a shared email, chat, and social inbox for small teams Growth: $30 per agent per month - customer service software for growing teams Scale: $60 per agent per month - customer service software for larger teams and businesses Kayako's Enterprise plan is also available for larger companies needing a custom approach to customer support software. The Enterprise plan starts at $100 per agent. Get in touch for more information. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Dutch, English, French, German, Italian, Portuguese, Spanish - **Available Countries**: Australia, Canada, China, Germany, India, Japan, United Kingdom, United States ## Features - AI Copilot - API - Access Controls/Permissions - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Application Management - Asset Tracking - Automated Routing - Autoresponders - Availability Management - CRM - Call Center Management - Capacity Management - Change Management - Chat/Messaging - Collaboration Tools - Communication Management - Configurable Workflow - Configuration Management ## Integrations (65 total) - 123FormBuilder - ActiveCampaign - Adobe Commerce - Alchemer - Basecamp - BigCommerce - Campaign Monitor by Marigold - Chargebee - Constant Contact - Dropbox Business - Drupal - Eventbrite - FreshBooks - Geckoboard - GetResponse ... and 50 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Service Software](https://www.getapp.sg/directory/231/customer-service/software) ## Related Categories - [Customer Service Software](https://www.getapp.sg/directory/231/customer-service/software) - [Help Desk Software](https://www.getapp.sg/directory/287/help-desk-ticketing/software) - [ITSM Tools](https://www.getapp.sg/directory/292/it-service-management-itsm/software) - [Live Chat Software](https://www.getapp.sg/directory/561/live-chat/software) - [Customer Support Software](https://www.getapp.sg/directory/562/customer-support/software) ## Alternatives 1. [Zoho Desk](https://www.getapp.sg/software/10036/zoho-desk) — 4.5/5 (2212 reviews) 2. [LiveAgent](https://www.getapp.sg/software/91301/liveagent) — 4.7/5 (1781 reviews) 3. [Zendesk Suite](https://www.getapp.sg/software/9448/zendesk) — 4.4/5 (4079 reviews) 4. [Tidio](https://www.getapp.sg/software/105081/tidio-chat) — 4.7/5 (590 reviews) 5. [Intercom](https://www.getapp.sg/software/91379/intercom) — 4.5/5 (1133 reviews) ## Reviews ### "Kayako has made our jobs far easier and our service users so much more satisfied." — 5.0/5 > **Owen** | *19 June 2018* | Higher Education > > **Pros**: Being able to manage incoming emails as tasks that can be assigned to people and then easily marked as complete when done has allowed us to work faster and more efficiently. > > **Cons**: Some of the options could be easier to use. I think that macros, templates and automated replies could be more user-friendly. ----- ### "good but can do better" — 4.0/5 > **Meheza** | *20 February 2023* | Medical Devices | Recommendation rating: 9.0/10 > > **Pros**: I like using Kayako because you can configure your customer support system to your own environment, and it's very easy to use. Customers can connect to the in your own environment, or directly via social networks. > > **Cons**: there is a lot of improvement to do, like the customer service, but it is a good tool ----- ### "Don't bother" — 2.0/5 > **Josh** | *31 October 2023* | Design | Recommendation rating: 0.0/10 > > **Pros**: We were long time Kayako users. In the past, support was responsive. For the classic version, ticketing functions were functional. > > **Cons**: Unfortunately, they were bought out by another company and have gone downhill. Support is often unable to assist with issues. Billing is frequently incorrect. The parent company is trying to move functions out of Kayako. > > I will never go back. They are massively overpriced. Renewals are fraught with misleading comments and empty promises. Billing is often problematic. There are also core functions missing from their cloud product. ----- ### "Easy to configure and use" — 5.0/5 > **Weston** | *17 April 2018* > > **Pros**: Kayako offers great flexibility for a cloud based customer support system. Their customer support is great. > > **Cons**: Reporting could be a little more robust, and being able to select defaults for tickets is a much needed improvement we're still waiting for ----- ### "Kayako Review" — 5.0/5 > **Radoslav** | *4 August 2019* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: 1. There is Live Chat - you can chat with your clients any time you want and keep in touch for any kind of problems they have. 2. You can easily manage your tickets. 3. You can organize your tickets to come to different departures. 4. You have a history log of all your tickets and communications on them. 5. The app is cool for its price. > > **Cons**: For my purposes, I have no cons to say about this software. I feel good to use it and there were no problems for me. > > I have been using it for support purposes of the software that I and my team were developing. It is cool and we organized our tickets very easily. Everything was organized by departments and everyone could see his or her own tickets. I think it is a cool tool for supporting purposes. ----- Page: 1 / 8\ Next: [Next page](https://www.getapp.sg/software/8789/kayako?page=2) ## Links - [View on GetApp](https://www.getapp.sg/software/8789/kayako) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data