About Keap

Keap, formerly Infusionsoft, helps small businesses grow with three highly customizable plans. Keap Grow This plan for startups and growing small businesses lets you organize everything in one tool, automatically follow up, and deliver the service that wins more business. Keap Pro This step-up plan provides all-in-one CRM, sales and marketing automation software designed for service-based businesses. Keap Pro offers repeatable sales process and marketing campaigns that will keep your business moving forward. Infusionsoft by Keap. Our top-tier offering helps established service-based businesses who need a CRM with advanced sales and marketing automation, and fully customizable campaigns that easily integrate with existing apps. At Keap, we also have a true passion for small business success. We've been in your shoes. Keap started as a small business, and more than 50% of our employees have owned or worked at a small business. Our love for small businesses is at the core of our culture.

Pricing starting from:

US$79.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Keap

CRM: simplify sales activities, qualify and distribute leads, automate sales tasks, view sales and conversion reports, manage opportunities and pipelines, capture leads with web forms, segment customers, manage calendar and tasks, import and manage data, and more.

MARKETING: build relationships with campaigns, follow-up with autoresponders, share content socially, measure results, capture leads with web forms, track results with reports, get personal with behavioral triggers, market offline, and more.

E-COMMERCE: create a storefront and shopping cart, create electronic order forms, sell with discounts, upsells and trials, offer payment plans, trigger post-purchase follow-up, invoice and collect electronically, manage product inventory and fulfillment, grow through affiliate programs, and more.

PAYMENT: fully integrated with Infusionsoft, fast setup and easy to use, transparent pricing, setup to support all handled through Infusionsoft, not another vendor.

AUTOMATION: build smart campaigns, qualify and distribute leads, automate workflow, create smart promo offers, invoice and collect automatically, track and deliver products, create personalized communications, and more.

Devices

Business size

S M L

Markets

Australia, Canada, United Kingdom, New Zealand, United States

Supported Languages

Arabic, Dutch, English, French, German, Hebrew, Italian, Japanese, Portuguese, Spanish, Swedish

Pricing starting from:

US$79.00/month

  • Free Version
  • Free Trial
  • Subscription

Images

Keap Software - Infusionsoft E-Commerce tools
Keap Software - Lead management in Infusionsoft for visual lead scoring
Keap Software - Custom branded email marketing campaign with Infusionsoft
Keap Software - Infusionsoft dashboard
Keap Software - Organize daily tasks using Infusionsoft CRM
Keap Software - Contact records in Infusionsoft's CRM
Keap Software - Mobile responsive email builder
Keap Software - Responsive email templates to choose from
Keap Software - Engagement tracking & follow-up message customization
Keap Software - Calendar and task management
Keap Software - Website visitor activity tracking
Keap Software - Sales & pipeline reports
View 14 more
Keap video
Keap video
Keap Software - Infusionsoft E-Commerce tools
Keap Software - Lead management in Infusionsoft for visual lead scoring
Keap Software - Custom branded email marketing campaign with Infusionsoft
Keap Software - Infusionsoft dashboard
Keap Software - Organize daily tasks using Infusionsoft CRM
Keap Software - Contact records in Infusionsoft's CRM
Keap Software - Mobile responsive email builder
Keap Software - Responsive email templates to choose from
Keap Software - Engagement tracking & follow-up message customization
Keap Software - Calendar and task management
Keap Software - Website visitor activity tracking
Keap Software - Sales & pipeline reports

Features

Total features of Keap: 144

  • AB Testing
  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Auto-Responders
  • Batch Processing
  • Billing & Invoicing
  • CAN SPAM Compliance
  • CRM
  • Calendar Management
  • Calendar/Reminder System
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Segmentation
  • Cataloging/Categorization
  • Click Tracking
  • Client Management
  • Configurable Workflow
  • Confirmation/Reminders
  • Contact Database
  • Contact Management
  • Conversion Rate Optimization
  • Conversion Tracking
  • Customer Activity Tracking
  • Customer Database
  • Customer History
  • Customer Journey Mapping
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customer Surveys
  • Customizable Fields
  • Customizable Templates
  • Customization
  • Data Import/Export
  • Data Synchronization
  • Discount Management
  • Drag & Drop
  • Drip Campaigns
  • Dynamic Content
  • Electronic Payments
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Event Triggered Actions
  • FAQ
  • For Insurance Industry
  • For Sales Teams/Organizations
  • For Small Businesses
  • For Startups
  • For iPad Devices
  • Form Builder
  • Image Library
  • Interaction Tracking
  • Inventory Management
  • Invoice Management
  • Knowledge Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Engagement
  • Lead Generation
  • Lead Management
  • Lead Notifications
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • List Management
  • Live Chat
  • Marketing Automation
  • Mobile Access
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Marketing
  • Online Booking
  • Order Management
  • Order Processing
  • Order Tracking
  • Performance Metrics
  • Personalization
  • Pipeline Management
  • Pipeline Reports
  • Predictive Analytics
  • Pricing and Cost Calculations
  • Prioritization
  • Projections
  • Promotions Management
  • Prospecting Tools
  • Publishing Options
  • Quotes/Estimates
  • ROI Tracking
  • Real Time Data
  • Real Time Reporting
  • Reference Usage Tracking
  • Referral Tracking
  • Relationship Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Request Escalation
  • Responsive
  • Routing
  • SEO Management
  • Sales Activity Management
  • Sales Automation
  • Sales Forecasting
  • Sales Orders
  • Sales Pipeline Management
  • Sales Reports
  • Sales Trend Analysis
  • Search Marketing
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Shared Contacts
  • Shopping Cart
  • Social Marketing
  • Source Tracking
  • Spam Blocker
  • Subscriber Management
  • Tagging
  • Task Management
  • Task Scheduling
  • Template Management
  • Territory Management
  • Third Party Integrations
  • Visitor Tracking
  • Visual Analytics
  • WYSIWYG Editor
  • Web Forms
  • Web-based Deployment
  • Website Management
  • Website Visitor Tracking
  • Widgets
  • Workflow Management
  • XML / RSS
  • eCommerce Management

Alternatives

Mailchimp

4.5
#1 Alternative to Keap
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ActiveCampaign

4.6
#2 Alternative to Keap
Connected email marketing, marketing automation, CRM, and account management for businesses looking to connect and...

Salesforce Sales Cloud

4.4
#3 Alternative to Keap
Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. Sales Cloud...

Constant Contact

4.3
#4 Alternative to Keap
We deliver for small businesses with powerful tools to simplify and amplify digital marketing. Whether it's driving...

Reviews

Overall rating

4.1 /5
(1,126)
Value for Money
3.8/5
Features
4.1/5
Ease of Use
3.5/5
Customer Support
4.0/5

Already have Keap?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 1,126
Mindy
Overall rating
  • Industry: Graphic Design
  • Company size: Self Employed
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great for an all-in-one service

Reviewed on 29/12/2020

I had some great help with getting everything set up and I find the email automation system quite...

I had some great help with getting everything set up and I find the email automation system quite easy to use and understand, which is great as it has gotten me to do a lot more with automation. I have the email lists integrated onto my website optin forms and it's quite simple to see who takes action on the emails that are sent in the automation sequence.

Pros

I love that I can segment my clients into different groups to email them directly from Keap, and also do the same with prospective clients and past clients. Having everything in one place makes my life so much easier and streamlined and has encouraged me to do even more than I was before in regards to client communication.

Cons

I had some issues at first with the Keap phone number, but they did get it fixed, although it took quite a while. The one thing that I am missing right now with them is recurring invoicing because I would have to be the one to enter the client's credit card information in order to do that here, so I am still using another product for that.

Wendell
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The CRM that Keaps giving

Reviewed on 25/07/2022

Keap is a great CRM that has helped me take my follow up with clients and prospects to another...

Keap is a great CRM that has helped me take my follow up with clients and prospects to another level. As a serial CRM user this is by far the most robust CRM I have used that wasn't 2x the price of Keap.

Pros

I love how easy it has been to get this system up and running. Email marketing, scheduling appointment and keeping up with my prospects and clients has been seamless.My favorite feature is the phone number that was included with my plan.

Cons

The invoicing has been rough, some glitches with entering payment information. The appointments feature could use some more flexibility but is overall good.

Alternatives Considered

ActiveCampaign and Pipedrive

Reasons for Choosing Keap

The free version was no longer cutting it, the paid versions were too expensive.

Switched From

HubSpot CRM

Response from Keap

Hi Wendell,
Thank you so much for taking the time to leave a review! I'm so glad to hear that Keap is an affordable and easy to use solution for your business.
I will share your feedback about our appointments and invoicing features with the right teams here so we can create a better experience for our customers.

parag
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Terrible Pathetic After Support

Reviewed on 25/07/2022

Keap messed up all my enquiry forms( without authority) while migrating from Hubspot causing a big...

Keap messed up all my enquiry forms( without authority) while migrating from Hubspot causing a big loss of business. No one answers, no support as I paid 1 yr beforehand. Emails offering discounts for 3 month without fixing the problems they made. No response and support when I wanted to do it at my cost in Australia. Kept giving COVID reasons for staff shortage.No training offered as no one answers emails and calls get transferred in a constant queue. Its a painful 4 months. Utterly unprofessional and unethical.I have lost thousands of dollars of business ruined from running the back end of my website. Please be very careful signing up......

Pros

Only the way they lure you into signing up through Keap partners

Cons

No Communication. Zero support. Sign up and forget

Alternatives Considered

HubSpot CRM

Reasons for Switching to Keap

Keap partner convicted me it is better

Response from Keap

Hi Parag,
I'm sorry to hear about your negative experiences. We have scheduled kickstart coaching sessions with you to help you to get you better trained on the application. Feel free to reach out to us with any further issues.

Tammy
Overall rating
  • Industry: Fine Art
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Large learning curve for Keap

Reviewed on 10/05/2022

Once you learn all the features you see how powerful and helpful this software can be.

Once you learn all the features you see how powerful and helpful this software can be.

Pros

The pipeline feature and the ease of moving customers through the pipeline for various actions to occur.

Cons

Without an outside company guiding us there was a large learning curve to learn all of the features.

Alternatives Considered

Kartra

Reasons for Choosing Keap

Suggestion of another marketing company we were working with.

Reasons for Switching to Keap

Strong recommendation from an outside marketing company we were working with.

Response from Keap

Hi Tammy,
Thank you so much for taking the time to leave a review. We're happy to hear that Keap's features have assisted with your customer journey. I will share your feedback about the learning curve with our software with the right teams here so we can work to create a simpler experience for our customers. I encourage you to check out our educational resources on our website and lean on our team when you have any specific questions.

Reelika
Overall rating
  • Industry: E-Learning
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Great for funnels, email list building and collecting payments - all in one

Reviewed on 01/07/2022

Pros

Setting up order forms for customers such as payment plans and connecting products with specific payment options.

Cons

High learning curve and it takes some time to get used with it.

Response from Keap

Hi Reelika,
Thank you so much for taking the time to leave a review! We're glad to hear Keap is a great all in one software for your business.

Showing 5 reviews of 1,126 Read all reviews

Keap FAQs

Below are some frequently asked questions for Keap.

Keap offers the following pricing plans:

  • Starting from: US$79.00/month
  • Pricing model: Subscription
  • Free Trial: Available

Keap is available across three pricing plans, outlined below: Lite: $79/month Pro: $159/month Max: $159/month

Keap has the following typical customers:

Self Employed, 2-10, 11-50

Keap supports the following languages:

Arabic, Dutch, English, French, German, Hebrew, Italian, Japanese, Portuguese, Spanish, Swedish

Keap supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Keap integrates with the following applications:

40Nuggets, AdEspresso, Adobe Commerce, AppointmentCore, Arborgold, Automate.io, Bedrock Data, BigCommerce, Birdeye, Bonjoro, Booker, Call Loop, ClicData, Cyfe, Deadline Funnel, Dropbox Business, Eventbrite, FuseDesk, Gmail, GoTo Webinar, Google Calendar, Google Contacts, Google Drive, Graphly, Help Scout, Higher Logic Thrive, Instapage, Interact, Jotform, Justuno, LeadDyno, Leadpages, LeadsBridge, LinkTrust, LiveChat, MOBIT, Mailchimp, Meta for Business, Microsoft Outlook, Mobiniti, Operations Hub, OptinMonster, Picreel, Pipedrive, Privy, Privy, QuickBooks, QuickBooks Online Advanced, QuickTapSurvey, Quickbooks Online, RESULTS.com, Salesforce Sales Cloud, ScheduleOnce, Setmore, Shift4Shop, Shopify, Slack, Slemma, Speak2Leads, Sync2CRM, TenFold, ThriveCart, Trello, Twilio, Typeform, WebMerge, Webgility, WebinarJam, Wisepops, Wistia, WooCommerce, WordPress, Workato, Wufoo, Xero, Zapier, Zen Cart, Zendesk, Zoom Meetings

Keap offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Keap.