Microsoft Dynamics CRM

Microsoft Dynamics CRM

Online customer relationship management solution

4.3/5 (3728 reviews)

Microsoft Dynamics CRM Overview

What is Microsoft Dynamics CRM?

-- Microsoft Dynamics CRM offers the power of choice in deployment. You can implement in the cloud, on-premises, or have your solution privately hosted by one of our partners. You can even change your deployment type, if the need arises.

-- With Microsoft Dynamics CRM Online, you are able to scale the number of users up or down, based on your business requirements.

-- The Microsoft Dynamics CRM Online architecture provides customers with complete autonomy over how they operate, manage, configure, and secure their CRM solution.

-- Customer and user administration features are designed to increase self-reliance. Customers have complete control over all aspects of data structure, user experience, business intelligence, and business process management.

-- Microsoft’s considerable operational expertise and investment in cloud services deliver peace of mind.

-- Microsoft offers a global data center footprint with facilities located throughout the world that are managed and operated directly by Microsoft.

-- Many aspects of the Microsoft Dynamics CRM Online system are configured in a redundant manner to eliminate single points of failure.

-- Microsoft provides 99.9% uptime with one of the industry’s only financially backed service level agreements (SLA).

Microsoft Dynamics CRM Overview

Pricing

Starting from
US$10.00/month

Pricing options

Free Trial
Subscription
Value for money

Dynamics 365 Plan 1: $115 per user/month
Dynamics 365 Plan 2: From $210 per user/month
Team Members Enterprise edition: $10 per user/month


Microsoft Dynamics CRM Features

Devices
Business size
S M L
Markets
Asia, Australia, Canada, China, Europe and 5 others, Germany, India, Japan, Latin America, Middle-East and Africa
Supported Languages
Arabic, Chinese (Simplified), Chinese (Traditional), Danish, Dutch and 15 others, English, Finnish, French, German, Hebrew, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish

Screenshots

Microsoft Dynamics CRM screenshot: CRM Apps
Microsoft Dynamics CRM screenshot: CRM Apps

Microsoft Dynamics CRM Reviews

Microsoft Dynamics CRM Reviews

Overall rating
4.3
/
5
Excellent
1747

Very good
1441

Average
431

Poor
83

Terrible
26

Value for Money
4
Features
4.2
Ease of Use
4
Customer Support
4.2
86% recommended this app
Ty C.

Dynamics in a league of it's own

I have tried other CRM's in my career but none of them come close. The future of this product is incredibly bright and the cost to entry is so low that there is no reason not to give it a shot if you think it can help you. The Microsoft account management team will work with you to find the right fit for your needs and set you up for success.


Timothy J.

Dynamics 365 Customer Engagement/Field Service are robust CRM and CMMS options

I have used CRM in D365 for a number of years, but have been recently through a reimplementation as the FieldOne Sky product was replaced with Field Service. This was a challenging project, but proved successful. We adopted the unified interface early on so had to deal with some bugs, but didn't want a lot of retraining right after implementation with the interface change.


Youssef K.

Easy to use CRM solution

We've been using Microsoft Dynamics for a while now, we use it mostly to track customer support cases. Our Microsoft reseller helped us customize the CRM to our needs


Julia T.

There's Potential

We are not using the application at all in the way we had envisioned and I am looking at other Microsoft partners that could help as well as altogether switching to other applications for contact management.


Agnes M.

Good System for Savings and Credit Coopertaive Societies

I loved Dynamics, its ease of implementation and use.


Ty C.
Industry: Paper & Forest Products
Company size: 10,001+ Employees

Dynamics in a league of it's own

Used Daily for 2+ years
Reviewed on 15/11/2019
Review Source: Capterra

I have tried other CRM's in my career but none of them come close. The future of this product is incredibly bright and the cost to entry is so low that there is no reason not to give it a shot if you think it can help you. The Microsoft account management team will work with you to find the right fit for your needs and set you up for success.

Pros

I have used this software for over 7 years and over those years have seen it grow and improve at a remarkable rate. With the introduction of Flow/Power Automate and Canvas Apps the abilities of this business application stack are unmatched. You are truly only limited by your own imagination. Microsoft provides great account management resources that will help keep you on the cutting edge.

From a price perspective, Dynamics is very competitive. What you get out of the box cannot be touched by any competitor namely, Salesforce. You will spend a fortune to get the same utility from a Salesforce implementation.

Salesforce and competitors also do not have anything like Azure. Having all of your business application ecosystem under such an umbrella is incredibly powerful.

Cons

I have had less than ideal interactions with support. Mostly they are positive but often times they don't typically know enough about the product and will ask me for information that i already provided in detail upon initial case submission. That being said, this product is innovating and improving so much you can't possibly expect all the people supporting it to be 100% on top of their game. They SHOULD be but realistically you are going to run into people that are just intermediaries between you and someone that can actually help. This isn't really a Dynamics issue at all but you will need to rely on support if you go with an online installation.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Timothy J.
Industry: Hospital & Health Care
Company size: 201-500 Employees

Dynamics 365 Customer Engagement/Field Service are robust CRM and CMMS options

Used Daily for 2+ years
Reviewed on 01/02/2020
Review Source: Capterra

I have used CRM in D365 for a number of years, but have been recently through a reimplementation as the FieldOne Sky product was replaced with Field Service. This was a challenging project, but proved successful. We adopted the unified interface early on so had to deal with some bugs, but didn't want a lot of retraining right after implementation with the interface change.

Pros

The breadth of features across Field Service and typical CRM are impressive overall. The scheduling capabilities in Field Service (and now available for other scheduling items) are second to none (at least in other items compared to).

Cons

With the online version, we have run into few problems, but we do occasionally run into slow performance. This is not often, but when it does occur (slow page refreshes, especially in the scheduling tool) it can be painful for our users.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Youssef K.
Industry: Information Technology & Services
Company size: 13-50 Employees

Easy to use CRM solution

Used Weekly for 1+ year
Reviewed on 01/05/2020
Review Source: Capterra

We've been using Microsoft Dynamics for a while now, we use it mostly to track customer support cases. Our Microsoft reseller helped us customize the CRM to our needs

Pros

What I like the most about Microsoft Dynamics is it's ease of use, the ability to easily track open cases and generate useful reports.

Cons

The cost per user could be one of the few cons compared to other cloud based CRM solutions

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Julia T.
Industry: Law Practice
Company size: 201-500 Employees

There's Potential

Used Daily for 1+ year
Reviewed on 01/07/2019
Review Source: Capterra

We are not using the application at all in the way we had envisioned and I am looking at other Microsoft partners that could help as well as altogether switching to other applications for contact management.

Pros

I chose Dynamics 365 because we are already using Microsoft products and wanted a seamless integration to our CRM. I was drawn to the simplicity of the application and ability to customize within the application from the demo.

Cons

When I started working with a Microsoft partner to customize the application, I quickly became frustrated due to the number of errors and roadblocks that came with the integration and implementation process. I had evaluated our situation very carefully to ensure we had the required technical specifications and would be a good fit for our company; however, I was thrown off by the requirements that we could not face.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 4.0/10

Agnes M.
Industry: Banking
Company size: 51-200 Employees

Good System for Savings and Credit Coopertaive Societies

Used Daily for 2+ years
Reviewed on 02/03/2020
Review Source: Capterra

I loved Dynamics, its ease of implementation and use.

Pros

The system was easy to customize. We were able to add membership modules which captured all the biodata of the Sacco's membership which is roughly 20,000 members. This data could easily be retrieved at a click of a button without buffering or delays. We went ahead and captured passport photos and even digital signatures and ID photocopies of the members and the system did not crash.

The reporting module is easy and simple, there are sample reports and we were able to also create so many ad hoc reports without a challenge. The reports we could export to different formats for further analysis out of Dynamics.

The Asset management module also worked so well for us, we were able to have all the assets captured into the system and their depreciation done well and on time.

We customized the Financial/operations module which captured the Sacco loaning/lending to the members and how they were able to repay the loans on time taking into consideration the loan aging process.

Over all this is a good software but it needs some technical know how to customize and tweak areas of interest and you will be able to automate the whole business.

Cons

The software needs some improvement on the financial module. The new IFRS 9 Accounting Standard being implemented by savings and lending cooperative societies require that the data is captured accurately and the reporting is accurate. This is still a challenge.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

User recommendation
7.9/10
Based on 3,728 user ratings
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Microsoft Dynamics CRM Pricing

Microsoft Dynamics CRM Pricing

Starting from
US$10.00/month
Free Trial
Subscription
Value for money

Dynamics 365 Plan 1: $115 per user/month
Dynamics 365 Plan 2: From $210 per user/month
Team Members Enterprise edition: $10 per user/month

Dynamics 365 Plan 1: $115 per user/month
Dynamics 365 Plan 2: From $210 per user/month
Team Members Enterprise edition: $10 per user/month

Value for Money
4/5
Based on 3,728 user ratings
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Microsoft Dynamics CRM Features

Microsoft Dynamics CRM Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
CRM Integration
Calendar Management
Custom Fields
Customer Database
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Electronic Payments
Email Integration
Real Time Data
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
4.2/5
Based on 3,728 user ratings
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Categories

Additional information for Microsoft Dynamics CRM

Additional information for Microsoft Dynamics CRM

Key features of Microsoft Dynamics CRM

  • Backup and Recovery
  • Data Migration Tools
  • Port and Network Device Monitoring
  • Proactive Response to Alerts
  • Unlimited Application Troubleshooting

Benefits

- Ongoing application monitoring and maintenance
- Quickly deploy and add users at a moment’s notice
- New versions or updates to the software are easily distributed
- Affordable solution with flexible payment options

Microsoft Dynamics CRM FAQs

Microsoft Dynamics CRM FAQs

Below are some frequently asked questions for Microsoft Dynamics CRM.

Q. What type of pricing plans does Microsoft Dynamics CRM offer?

Microsoft Dynamics CRM offers the following pricing plans:

Starting from: US$10.00/month

Pricing model: Subscription

Free Trial: Not Available

Dynamics 365 Plan 1: $115 per user/month Dynamics 365 Plan 2: From $210 per user/month Team Members Enterprise edition: $10 per user/month

Q. What are the main features of Microsoft Dynamics CRM?

Microsoft Dynamics CRM offers the following features:

  • Backup and Recovery
  • Data Migration Tools
  • Port and Network Device Monitoring
  • Proactive Response to Alerts
  • Unlimited Application Troubleshooting

Q. Who are the typical users of Microsoft Dynamics CRM?

Microsoft Dynamics CRM has the following typical customers:

Freelancers, Large Enterprises, Mid Size Business, Small Business

Q. What languages does Microsoft Dynamics CRM support?

Microsoft Dynamics CRM supports the following languages:

Arabic, Chinese (Simplified), Chinese (Traditional), Danish, Dutch, English, Finnish, French, German, Hebrew, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish

Q. What type of pricing plans does Microsoft Dynamics CRM offer?

Microsoft Dynamics CRM has the following pricing plans:

Subscription

Q. Does Microsoft Dynamics CRM support mobile devices?

Microsoft Dynamics CRM supports the following devices:

Android, iPad

Q. What other apps does Microsoft Dynamics CRM integrate with?

Microsoft Dynamics CRM integrates with the following applications:

3CLogic, AnytimeCollect, Customer Thermometer, Five9, KOOKOO CloudAgent, OneSpan Sign, Pardot, Vivocha, Vocalcom, WhosOn

Q. What level of support does Microsoft Dynamics CRM offer?

Microsoft Dynamics CRM offers the following support options:

Forum, Knowledge Base, Online Support, Phone Support