Oracle CRM On Demand

Oracle CRM On Demand

Industry-specific on-demand CRM solution

4.3/5 (67 reviews)

Oracle CRM On Demand Overview

What is Oracle CRM On Demand?

Oracle CRM On Demand offers broad capabilities that help organizations drive sales, marketing, loyalty, and service effectiveness. In combination with Oracle's Commerce solutions, they deliver a unified cross-channel experience for consumers.

Sales:
Oracle CRM On Demand Sales increases sales productivity and results by providing companies with a comprehensive set of tools to optimize the entire sales processes—from initial lead qualification to opportunity management through forecasting and deal closure. CRM On Demand Sales also delivers critical information to everyone involved in the sales process, including inside sales, field sales, sales management, and partners. Embedded real-time reporting and powerful historical analytics provide insight to help you make better decisions. Relevant sales and prospecting information can be accessed quickly and conveniently through Outlook, a Web browser, on a smart phone, or on a tablet device. By automating sales processes, and providing a comprehensive view of customers, CRM On Demand Sales helps sales teams focus on selling rather than searching for information, resulting in increased productivity and higher revenues.

Marketing:
Whether the organization has a full staff of marketing professionals or a lean do-it-all demand generation team, Oracle CRM On Demand Marketing provides organizations with a smart, simple, integrated solution for managing marketing campaigns and activities. Oracle CRM On Demand Marketing provides a full suite of capabilities to automate the complete marketing process, from designing inbound and outbound campaigns through lead management and lead nurturing to measuring marketing ROI. With built-in email and web marketing, automation, and built-in analytics, Oracle CRM On Demand Marketing provides the best of enterprise marketing automation with the benefits of complete integration with CRM.

Service:
Oracle's CRM On Demand Service solution enables organizations to provide quick, accurate, and consistent service to their customers, driving both increased customer satisfaction and organizational profitability. CRM OnDemand Service brings together all of the critical elements of a comprehensive service management solution that are needed to handle simple questions or manage a complex issue. With CRM On Demand Service, agents have clear visibility into the information that is required to ensure customer issues are resolved to satisfaction.

Call Center:
Improving service agents' productivity, providing superior customer service, and keeping IT costs low are the key requirements for any call center. Oracle Contact On Demand is the only hosted multichannel support application that can be deployed in days without up-front capital expenditures or integration costs. Agents can work efficiently from anywhere in the world with 360-degree views into customer interactions and real-time business intelligence. Customers gain from rapid and personalized sales and service, while organizations can dramatically reduce costs and increase revenues.

Oracle CRM On Demand Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Contact Oracle for detailed pricing information.


Oracle CRM On Demand Features

Devices
Business size
S M L
Markets
Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America
Supported Languages
Chinese (Simplified), Dutch, English, French, German and 5 others, Italian, Japanese, Korean, Portuguese, Spanish

Screenshots

Oracle CRM On Demand screenshot: Sales homepage dashboard
Oracle CRM On Demand screenshot: Sales homepage dashboard Oracle CRM On Demand screenshot: Household and financial details Oracle CRM On Demand screenshot: Key lead information and details Oracle CRM On Demand screenshot: Communication homepage

Oracle CRM On Demand Reviews

Oracle CRM On Demand Reviews

Overall rating
4.3
/
5 67 reviews
Excellent
33

Very good
24

Average
8

Poor
0

Terrible
2

Value for Money
4
Features
4.3
Ease of Use
4
Customer Support
4
85% recommended this app
Joely R.

Used this tool to manage customer's profiles/info in several projects I managed.


Eric S.

President / Principal / Solution Architect

I have lead and participated in the implementation of several large and small Oracle CRM On Demand implementations in various industries since 2009. My customers' experience and results have been incredible improvement in the performance of their CRM business processes due to the implementation of Oracle CRM On Demand. CRM On Demand is able to be implemented quickly "out of the box" and also can be configured to meet even the most complex of customer's unique needs. What does not come easily as standard configuration can be accomplished through customization of existing and new objects and/or web services (SOAP and REST). Workflow, integration and analytics are available to accomplish most requirements provided the requirements are well defined.


Tim B.

A great CRM solution for a good price


Kishan T.

Oracle CRM On Demand


Felix F.

The definitive solution to solve many business problems, is able to provide a broad vision of...


Joely R.
Industry: Outsourcing/Offshoring

Used this tool to manage customer's profiles/info in several projects I managed.

Used Other for 1+ year
Reviewed on 23/06/2018
Review Source: Capterra

Pros

You could basically have all the customer's information handy and access to such information is very simple. I truly like the way it's so easy to use and configure and that I can create as many reports as I wish depending on what I need.
Customer service is also great! they're fantastic assisting you with any issue you may encounter while using it.

Cons

The importing process is a bit too long for my taste if you encounter any errors along the process. However, I am aware Oracle is trying to improve the error messages so it's easier for the user to identify and fix any error.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Eric S.
Industry: Computer Software
Company size: 2-10 Employees

President / Principal / Solution Architect

Used Daily for 2+ years
Reviewed on 16/10/2016
Review Source: Capterra

I have lead and participated in the implementation of several large and small Oracle CRM On Demand implementations in various industries since 2009. My customers' experience and results have been incredible improvement in the performance of their CRM business processes due to the implementation of Oracle CRM On Demand. CRM On Demand is able to be implemented quickly "out of the box" and also can be configured to meet even the most complex of customer's unique needs. What does not come easily as standard configuration can be accomplished through customization of existing and new objects and/or web services (SOAP and REST). Workflow, integration and analytics are available to accomplish most requirements provided the requirements are well defined.

Pros

Mature, structured, easily configurable, customization (with more effort), integration (web services), imports and exports, reporting (Answers based on OBIEE), cloud based. Very stable with regular maintenance and staging refreshes performed relatively seamlessly by Oracle. Continuous improvements from regular releases of new versions which provide additional enhancements and features.

Cons

Expertise is required to properly configure the application to meet requirements. Some desired functionality is not as intuitive as one would expect so experienced implementation resource are necessary to assist in the implementation.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Tim B.

A great CRM solution for a good price

Used Daily for 2+ years
Reviewed on 09/04/2018
Review Source: Capterra

Pros

This software has really allowed us to improve our customer engagement, keep our systems more organized and let our team focus on other tasks because we don't have to worry about managing our CRM. This product does a lot of the heavy lifting with keeping things in a nice and neat package with a nice looking user interface and lets our team collaborate no matter where they are. They also offer training for new agents to get familiar with the program which frees up our staff.

Cons

We haven't really run into any major issues with this product as of yet. Customer support can be a little troublesome to get in touch with but once you have a dedicated account representative this goes a lot smoother.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Kishan T.
Industry: Computer Software
Company size: 201-500 Employees

Oracle CRM On Demand

Used Daily for 1+ year
Reviewed on 04/04/2018
Review Source: SoftwareAdvice

Pros

An insight of the customer habits.
Reliable system backed up by Oracle.
Great way to find answers quickly (time is money).
It's very easy to maneuver, and visibly clean. Very intuitive, and covers most of what I need to access from this vendor in one location
Oracle is a standard in business software and provides generally user friendly formats and interfaces.
Ease of viewing/searching opportunities and quotes. Ability to create reports tailored to my needs.
Ease of viewing/searching opportunities and quotes. Ability to create reports tailored to my needs.

Cons

Design of some elements could be improved (drop down menus, icons...)
It would be nice to be able to filter by part number instead of just by account or opportunity.
Application tends to be busy for the average user, depending on content requirements for multiple businesses within the out of box capabilities.
more integration between the CRMOD and our other reports/tools.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Felix F.
Industry: Primary/Secondary Education
Company size: 13-50 Employees

The definitive solution to solve many business problems, is able to provide a broad vision of the business

Used Daily for 6-12 months
Reviewed on 09/05/2018
Review Source: SoftwareAdvice

Pros

Is perfect for the management of multiple sales teams in multiple locations, there are no limits for integration with other platforms, especially with Ofice365. is totally intuitive and promotes collaboration and teamwork, superior generation of reports and reports (customization), agility in the search for information (Opportunities and budgets)

Cons

Is a bit slow, it requires a great and experienced internal support for optimal results, it is very expensive for small companies, the user experience is not the best, the interface was not visually attractive, it is rigid. Workflows and mail notifications are deficient. The user experience on a mobile device was not the best.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

User recommendation
8/10
Based on 67 user ratings
Compare user recommendation rating with alternatives
Compare with alternatives

Oracle CRM On Demand Pricing

Oracle CRM On Demand Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Contact Oracle for detailed pricing information.

Contact Oracle for detailed pricing information.

Value for Money
4/5
Based on 67 user ratings
Compare value for money rating with alternatives
Compare with alternatives

Oracle CRM On Demand Features

Oracle CRM On Demand Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
CRM Integration
Calendar Management
Custom Fields
Customer Database
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Electronic Payments
Email Integration
Real Time Data
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
4.3/5
Based on 67 user ratings
Compare features rating with alternatives
Compare with alternatives

Categories

Videos and Tutorials

Videos and Tutorials

Additional information for Oracle CRM On Demand

Additional information for Oracle CRM On Demand

Key features of Oracle CRM On Demand

  • Ad hoc reporting
  • Automated reminders
  • Automatic notifications
  • Business intelligence
  • Calendar
  • Call Center
  • Campaign analysis
  • Configurable workflow
  • Contact management
  • Custom fields
  • Customizable branding
  • Dashboard
  • Data visualization
  • Forecasting
  • Integrations
  • Lead management
  • Marketing
  • Mobile Access
  • Opportunity management
  • Outlook integration
  • Permissions
  • Pipeline management
  • Real-time analytics
  • Sales
  • Search functionality
  • Single sign on
  • Trend analysis

Benefits

  • Oracle CRM On Demand allows customers to interact with the service organization using any channel they wish including IVR, voice, and email.

  • Enable agents to quickly and accurately find the right answer the first time. Full solution lifecycle management is also supported, so users can create and maintain a relevant solution library.

  • Monitor customer satisfaction and provide valuable feedback for agent performance management.

  • Maximize Oracle's best-of-breed analytics to monitor organizational efficiency and maintain continual process improvement.

  • Oracle offers companies a range of other services and solutions that can lower costs, reduce risk, accelerate business value, and increase scalability.

  • Oracle CRM On Demand FAQs

    Oracle CRM On Demand FAQs

    Below are some frequently asked questions for Oracle CRM On Demand.

    Q. What type of pricing plans does Oracle CRM On Demand offer?

    Oracle CRM On Demand offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Not Available

    Contact Oracle for detailed pricing information.

    Q. What are the main features of Oracle CRM On Demand?

    Oracle CRM On Demand offers the following features:

    • Ad hoc reporting
    • Automated reminders
    • Automatic notifications
    • Business intelligence
    • Calendar
    • Call Center
    • Campaign analysis
    • Configurable workflow
    • Contact management
    • Custom fields
    • Customizable branding
    • Dashboard
    • Data visualization
    • Forecasting
    • Integrations
    • Lead management
    • Marketing
    • Mobile Access
    • Opportunity management
    • Outlook integration
    • Permissions
    • Pipeline management
    • Real-time analytics
    • Sales
    • Search functionality
    • Single sign on
    • Trend analysis

    Q. Who are the typical users of Oracle CRM On Demand?

    Oracle CRM On Demand has the following typical customers:

    Large Enterprises, Mid Size Business, Small Business

    Q. What languages does Oracle CRM On Demand support?

    Oracle CRM On Demand supports the following languages:

    Chinese (Simplified), Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Spanish

    Q. What type of pricing plans does Oracle CRM On Demand offer?

    Oracle CRM On Demand has the following pricing plans:

    Subscription

    Q. Does Oracle CRM On Demand support mobile devices?

    Oracle CRM On Demand supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does Oracle CRM On Demand integrate with?

    Oracle CRM On Demand integrates with the following applications:

    Adobe Marketing Cloud, AnytimeCollect, Badgeville, Handshake Direct, Marketo, OneSpan Sign, Pepperi, Sofon Guided Solutions, TeamSupport, Vocalcom

    Q. What level of support does Oracle CRM On Demand offer?

    Oracle CRM On Demand offers the following support options:

    Forum, Knowledge Base, Online Support, Phone Support