Oracle CRM On Demand

Oracle CRM On Demand

Industry-specific on-demand CRM solution

4.3/5 (67 reviews)

Oracle CRM On Demand Overview

Oracle CRM On Demand offers broad capabilities that help organizations drive sales, marketing, loyalty, and service effectiveness. In combination with Oracle's Commerce solutions, they deliver a unified cross-channel experience for consumers.

Sales:
Oracle CRM On Demand Sales increases sales productivity and results by providing companies with a comprehensive set of tools to optimize the entire sales processes—from initial lead qualification to opportunity management through forecasting and deal closure. CRM On Demand Sales also delivers critical information to everyone involved in the sales process, including inside sales, field sales, sales management, and partners. Embedded real-time reporting and powerful historical analytics provide insight to help you make better decisions. Relevant sales and prospecting information can be accessed quickly and conveniently through Outlook, a Web browser, on a smart phone, or on a tablet device. By automating sales processes, and providing a comprehensive view of customers, CRM On Demand Sales helps sales teams focus on selling rather than searching for information, resulting in increased productivity and higher revenues.

Marketing:
Whether the organization has a full staff of marketing professionals or a lean do-it-all demand generation team, Oracle CRM On Demand Marketing provides organizations with a smart, simple, integrated solution for managing marketing campaigns and activities. Oracle CRM On Demand Marketing provides a full suite of capabilities to automate the complete marketing process, from designing inbound and outbound campaigns through lead management and lead nurturing to measuring marketing ROI. With built-in email and web marketing, automation, and built-in analytics, Oracle CRM On Demand Marketing provides the best of enterprise marketing automation with the benefits of complete integration with CRM.

Service:
Oracle's CRM On Demand Service solution enables organizations to provide quick, accurate, and consistent service to their customers, driving both increased customer satisfaction and organizational profitability. CRM OnDemand Service brings together all of the critical elements of a comprehensive service management solution that are needed to handle simple questions or manage a complex issue. With CRM On Demand Service, agents have clear visibility into the information that is required to ensure customer issues are resolved to satisfaction.

Call Center:
Improving service agents' productivity, providing superior customer service, and keeping IT costs low are the key requirements for any call center. Oracle Contact On Demand is the only hosted multichannel support application that can be deployed in days without up-front capital expenditures or integration costs. Agents can work efficiently from anywhere in the world with 360-degree views into customer interactions and real-time business intelligence. Customers gain from rapid and personalized sales and service, while organizations can dramatically reduce costs and increase revenues.

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America

Supported Languages

Chinese (Simplified), Dutch, English, French, German and 5 others, Italian, Japanese, Korean, Portuguese, Spanish

Oracle CRM On Demand Reviews

Overall rating
4.3/5
85% positive reviews
34
Excellent
23
Very good
8
Average
0
Poor
2
Terrible
Eric S.

President / Principal / Solution Architect

Used Daily for 2+ years
Reviewed on 16/10/2016
Review Source: Capterra

I have lead and participated in the implementation of several large and small Oracle CRM On Demand implementations in various industries since 2009. My customers' experience and results have been incredible improvement in the performance of their CRM business processes due to the implementation of Oracle CRM On Demand. CRM On Demand is able to be implemented quickly "out of the box" and also can be configured to meet even the most complex of customer's unique needs. What does not come easily as standard configuration can be accomplished through customization of existing and new objects and/or web services (SOAP and REST). Workflow, integration and analytics are available to accomplish most requirements provided the requirements are well defined.

Pros

Mature, structured, easily configurable, customization (with more effort), integration (web services), imports and exports, reporting (Answers based on OBIEE), cloud based. Very stable with regular maintenance and staging refreshes performed relatively seamlessly by Oracle. Continuous improvements from regular releases of new versions which provide additional enhancements and features.

Cons

Expertise is required to properly configure the application to meet requirements. Some desired functionality is not as intuitive as one would expect so experienced implementation resource are necessary to assist in the implementation.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Rahul G.

It's user friendly speed is excellent. also i have good experience as compared to other software.

Used Weekly for 6-12 months
Reviewed on 01/12/2016
Review Source: Capterra

I have been using this software for several days and it is giving a very excellent feel to me .

I will suggest everyone use this software and save your time. Oracle Siebel is an impressive enterprise-level customer relationship management application. The product's roots were deep in Sales Force Automation (SFA), however, over several years Siebel Systems acquired or built-out a broad CRM suite as well as dozens of purpose-built vertical market CRM solutions.

Oracle Siebel, like almost all other client-server CRM software, has a reputation for high risk, and very expensive, deployments leaving this enterprise software solution largely for enterprise-level customers. In fact, failed implementations and frustrated users are the primary impetus for the rise and sky-rocketing growth of cloud or software as a service (SaaS) CRM systems. Not to be left out of a major market movement, Oracle also offers its Oracle CRM on Demand for SaaS CRM prospects.Siebel Systems was the undisputed dominant CRM software vendor, peaking at 45% market share in 2002. Since being acquired by Oracle in 2005, the product has continued its assertive push however with stiff competition from arch rival SAP, and multiple ways to measure market share, both Oracle and SAP claim top CRM software industry position. Most analysts give Oracle a slight edge, however, it largely comes down to what variables are used and benchmarks are counted.Oracle's CRM products include Oracle Siebel CRM, Oracle CRM on Demand, Oracle E-Business Suite (EBS), Oracle PeopleSoft Enterprise and Oracle Contact Center Anywhere (CCA). The company retains over 5,000 global CRM customers, nearly 5 million users and approximately 130 million self-service users.

Pros

Oracle Siebel is an impressive enterprise-level customer relationship management application. The product's roots were deep in Sales Force Automation (SFA), however, over several years Siebel Systems acquired or built-out a broad CRM suite as well as dozens of purpose-built vertical market CRM solutions.

Cons

speed and user friendly

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Simon V.

Oracle Tracks Sales

Used Daily for 1+ year
Reviewed on 07/09/2017
Review Source: Capterra

I can personally track all of my customers and when they are ordering in real time. I can see when the orders ship, when they arrive, and set tasks to discuss accordingly. We are on a sales team so we can also track revenue, gross profit, etc. We're able to charge shipping amounts based on the purchase too. The system allows us to see past due orders and hold customers accountable. Between Salesforce and Oracle, we use them every second of the day.

Pros

The software is our main database for tracking, shipping, and receiving incoming/outbound orders. We use this program every minute of the day to track what our customers are ordering and how we can better our services to provide the maximum amount of value. The Oracle database allows us to see real time what is going on, never delayed.

Cons

The software is tough to navigate in. I believe there is a lot more you can do within but since it is difficult to navigate, you have to learn the program by being trained by others. I'm not sure but I believe you can do a lot more within that we do not even know about.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Tim B.

A great CRM solution for a good price

Used Daily for 2+ years
Reviewed on 09/04/2018
Review Source: Capterra

Pros

This software has really allowed us to improve our customer engagement, keep our systems more organized and let our team focus on other tasks because we don't have to worry about managing our CRM. This product does a lot of the heavy lifting with keeping things in a nice and neat package with a nice looking user interface and lets our team collaborate no matter where they are. They also offer training for new agents to get familiar with the program which frees up our staff.

Cons

We haven't really run into any major issues with this product as of yet. Customer support can be a little troublesome to get in touch with but once you have a dedicated account representative this goes a lot smoother.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Felix F.

The definitive solution to solve many business problems, is able to provide a broad vision of the business

Used Daily for 6-12 months
Reviewed on 09/05/2018
Review Source: SoftwareAdvice

Pros

Is perfect for the management of multiple sales teams in multiple locations, there are no limits for integration with other platforms, especially with Ofice365. is totally intuitive and promotes collaboration and teamwork, superior generation of reports and reports (customization), agility in the search for information (Opportunities and budgets)

Cons

Is a bit slow, it requires a great and experienced internal support for optimal results, it is very expensive for small companies, the user experience is not the best, the interface was not visually attractive, it is rigid. Workflows and mail notifications are deficient. The user experience on a mobile device was not the best.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10

Oracle CRM On Demand Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Contact Oracle for detailed pricing information.

Oracle CRM On Demand Features

  • API
  • Activity Dashboard
  • Automatic Notifications
  • Calendar Management
  • Custom Fields
  • Customizable Branding
  • Email Integration
  • Real Time Data
  • Reminders
  • Reporting & Statistics

  • Activity Tracking
  • CRM Integration
  • Customer Database
  • Customizable Reporting
  • Customizable Templates
  • Data Import/Export
  • Electronic Payments
  • Mobile Integration
  • Social Media Integration
  • Third Party Integration

Additional information for Oracle CRM On Demand

Key features of Oracle CRM On Demand

  • Ad hoc reporting
  • Automated reminders
  • Automatic notifications
  • Business intelligence
  • Calendar
  • Call Center
  • Campaign analysis
  • Configurable workflow
  • Contact management
  • Custom fields
  • Customizable branding
  • Dashboard
  • Data visualization
  • Forecasting
  • Integrations
  • Lead management
  • Marketing
  • Mobile Access
  • Opportunity management
  • Outlook integration
  • Permissions
  • Pipeline management
  • Real-time analytics
  • Sales
  • Search functionality
  • Single sign on
  • Trend analysis

Benefits

  • Oracle CRM On Demand allows customers to interact with the service organization using any channel they wish including IVR, voice, and email.

  • Enable agents to quickly and accurately find the right answer the first time. Full solution lifecycle management is also supported, so users can create and maintain a relevant solution library.

  • Monitor customer satisfaction and provide valuable feedback for agent performance management.

  • Maximize Oracle's best-of-breed analytics to monitor organizational efficiency and maintain continual process improvement.

  • Oracle offers companies a range of other services and solutions that can lower costs, reduce risk, accelerate business value, and increase scalability.

  • Oracle CRM On Demand FAQs

    Below are some frequently asked questions for Oracle CRM On Demand.

    Q. What type of pricing plans does Oracle CRM On Demand offer?

    Oracle CRM On Demand offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Not Available

    Contact Oracle for detailed pricing information.

    Q. What are the main features of Oracle CRM On Demand?

    Oracle CRM On Demand offers the following features:

    • Ad hoc reporting
    • Automated reminders
    • Automatic notifications
    • Business intelligence
    • Calendar
    • Call Center
    • Campaign analysis
    • Configurable workflow
    • Contact management
    • Custom fields
    • Customizable branding
    • Dashboard
    • Data visualization
    • Forecasting
    • Integrations
    • Lead management
    • Marketing
    • Mobile Access
    • Opportunity management
    • Outlook integration
    • Permissions
    • Pipeline management
    • Real-time analytics
    • Sales
    • Search functionality
    • Single sign on
    • Trend analysis

    Q. Who are the typical users of Oracle CRM On Demand?

    Oracle CRM On Demand has the following typical customers:

    Large Enterprises, Mid Size Business, Small Business

    Q. What languages does Oracle CRM On Demand support?

    Oracle CRM On Demand supports the following languages:

    Chinese (Simplified), Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Spanish

    Q. What type of pricing plans does Oracle CRM On Demand offer?

    Oracle CRM On Demand has the following pricing plans:

    Subscription

    Q. Does Oracle CRM On Demand support mobile devices?

    Oracle CRM On Demand supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does Oracle CRM On Demand integrate with?

    Oracle CRM On Demand integrates with the following applications:

    Adobe Marketing Cloud, AnytimeCollect, Handshake Direct, Loc8, Marketo, OneSpan Sign, Pepperi, Sofon Guided Solutions, TeamSupport, Vocalcom

    Q. What level of support does Oracle CRM On Demand offer?

    Oracle CRM On Demand offers the following support options:

    Forum, Knowledge Base, Online Support, Phone Support