About Salesforce Sales Cloud
Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce.
Whether you’re starting your business or looking to grow, Sales Cloud can help you win more deals by building better customer relationships. Get up and running fast with single source of truth for all of you customer data. Enhance your sales productivity by automating manual tasks so you can focus on your customers. And when you’re ready to grow, you can connect your entire business to Salesforce with a single platform that helps you build better customer experiences.
Pricing starting from:
N/A
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to Salesforce Sales Cloud
Key benefits of Salesforce Sales Cloud
- Super-charge your sales
- Deliver amazing service
- Join all the important conversations
- Build custom apps and sites
- Collaboration across your global organization
- Mobile: Anywhere access to the live data you need
- Get insights you need to make smarter decisions.
Devices
Business size
Markets
Austria, Australia, Canada, China, Germany, United Kingdom, Ireland, India, Mexico, Netherlands, United States and 6 others
Supported Languages
English, French, German, Italian, Russian, Spanish, Swedish and 2 others
Pricing starting from:
N/A
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to Salesforce Sales Cloud
Images
Features
Total features of Salesforce Sales Cloud: 156
- API
- Access Controls/Permissions
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Ad hoc Reporting
- Appointment Management
- Appointment Scheduling
- Approval Process Control
- Assignment Management
- Audience Targeting
- Auto-Dialer
- Batch Processing
- Bills of Material
- Budgeting/Forecasting
- Business Card/Badge Scanning
- Business Process Control
- Buyer Management
- Calendar/Reminder System
- Call Center Management
- Call List Management
- Call Logging
- Call Management
- Call Recording
- Campaign Management
- Campaign Planning
- Cataloging/Categorization
- Channel Management
- Client Tracking
- Client/Property Matching
- Collaboration Tools
- Commenting/Notes
- Commission Management
- Competitive Analysis
- Configurable Workflow
- Contact Database
- Contact Management
- Content Delivery
- Content Management
- Contract/License Management
- Conversion Rate Optimization
- Conversion Tracking
- Correlation Analysis
- Customer Database
- Customer History
- Customer Service Analytics
- Customer Support
- Customer Surveys
- Customizable Fields
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Management
- Data Visualization
- Document Management
- Document Storage
- Drag & Drop
- Dynamic Modeling
- ERP
- Email Management
- Email Marketing
- Email Response Control
- Email Templates
- Email Tracking
- Engagement Tracking
- Estimating
- Exception Reporting
- FAQ
- Field Sales Management
- For AEC Industry
- For Mac Devices
- For Sales Teams/Organizations
- For Startups
- For iPad Devices
- Forecasting
- Goal Management
- Graphical Data Presentation
- Inbox Management
- Interaction Tracking
- Internal Chat Integration
- Inventory Management
- Knowledge Management
- Landing Pages/Web Forms
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Lead Scoring
- Lead Segmentation
- Live Chat
- MES
- Maintenance Management
- Marketing Automation
- Material Requirements Planning
- Medical History Records
- Meeting Management
- Mobile Access
- Modeling & Simulation
- Multi-Campaign
- Multi-Channel Marketing
- Multi-Currency
- Opportunity Management
- Order Management
- Patient Communications
- Patient Management
- Performance Management
- Performance Metrics
- Physician Management
- Pipeline Management
- Pipeline Reports
- Predictive Analytics
- Presentation Tools
- Product Catalog
- Production Scheduling
- Project Management
- Projections
- Proposal Generation
- Proposal Management
- Prospecting Tools
- Purchase Order Management
- Quality Management
- Quotes/Estimates
- Real Time Notifications
- Referral Tracking
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Request Escalation
- Routing
- Safety Management
- Sales Approval
- Sales Forecasting
- Sales Pipeline Management
- Sales Reports
- Sales Trend Analysis
- Scheduling
- Search/Filter
- Segmentation
- Self Service Portal
- Shared Contacts
- Shipping Management
- Social Media Integration
- Source Tracking
- Statistical Analysis
- Task Management
- Task Progress Tracking
- Territory Management
- Third Party Integrations
- Training Management
- Version Control
- Warranty Tracking
- Web-based Deployment
- Workflow Management
- XML / RSS
Alternatives
Dynamics 365
HubSpot CRM
Zoho CRM
Zendesk
Reviews
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- Industry: Computer Hardware
- Company size: 10,000+ Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Salesforce CRM Review - Daily user
Reviewed on 06/11/2019
My overall experience using Salesforce has been good. I've used the application for 19 months and...
My overall experience using Salesforce has been good. I've used the application for 19 months and I'd say it took at least 3 months to get familiar with the tool. I work for an organisation of +180k and the tool is used widely across the business, which is a testament to its reliability and scalability. For smaller organisations, there is likely to be less complexity involved, as there will be less integration required with other applications - which Salesforce does incredibly well. To summarise, I'd say to prospective adopters of Salesforce, expect to invest some time in training new users of the tool but its remarkable functionality and capabilities far outweigh this ramp-up period.
Pros
-Highly customisable with deep and wide integration with my organisations SaaS or natively developed applications.
-Allows you to produce very detailed reports to track my own activity and history. Which can also be used by management to track team progress and activity.
-A customisable dashboard that allows frequently uses tabs to be populated to a "bookmarks bar" which allows for faster navigation.
-Great search feature that allows for search across the entire CRM database.
Cons
-Due to its high functionality and range of options it can be overbearing to use at times.
-Requires internet connection which means there is occasional latency and is not accessible at all times.
-Visually, it's not the most appealing tool that I've ever used.
-Steep learning curve for those that have not used it before, but then that goes for most CRM tools.
Alternatives Considered
Dynamics 365 Business CentralReasons for Choosing Salesforce Sales Cloud
Due to employment change when I moved companies.Switched From
Dynamics 365 Business Central
- Industry: Computer Software
- Company size: 2-10 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Salesforce is the best CRM if money is no issue and you customize it to your needs
Reviewed on 11/05/2021
SFS was a great solution for a company I worked for because I was able to spend the time to...
SFS was a great solution for a company I worked for because I was able to spend the time to configure for optimal use. By understand the needs of the sales team, support team, and even our engineers who had minimal interaction with SFS, I was able to achieve a lot. I never got us into internal messaging, but I did improve our lead capture and qualification process with SFS.
Pros
SFS is a very powerful piece of software that is a dream if you take the the time to configure it and a nightmare if you don't. Those who fail with SFS are the people who think it's a turnkey solution that you can just buy and start using. Nope. You need to configure the heck out of it to suit your needs. If you take it seriously, capture workflows and goals for your team well, and take the time to set it up, you will be very happy with this solution. It doesn't need to take years, but it does take dedicated time.
Cons
The pricing is high. Social media tools for the application are pretty weak. Plus, out of the box, it's overwhelming and just not usable.
Reasons for Switching to Salesforce Sales Cloud
Our [SENSITIVE CONTENT HIDDEN] liked the power of Salesforce and felt that a weak sales pipeline would hurt us. So, we focused on optimizing, getting many module solutions to add to Salesforce, and it was working well. The sheer mass of options in the Salesforce Marketplace was also impressive and led to us thinking this was the right solution for people not afraid of paying for the premium option.- Industry: Food & Beverages
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great product but bad execution and implementation from implementation partner
Reviewed on 18/10/2021
Overall we had an average experience, though It helped in managing our sales and account well but...
Overall we had an average experience, though It helped in managing our sales and account well but did dent our budget a little with lengthy implementation and sheer incapability of implementation partner
Pros
Sales management features are good
good tracing and notifications
account management
geolocation integration
Integration with SAP
User Community
Easy to Use
APIs
Cons
Customer Service
third party vendor implementation
Overall Cost
Switching cost
Salesforce ecosystem has to be there to get better insights
Customer reports , except Einstein
Reasons for Choosing Salesforce Sales Cloud
product capability and future road map, scalability and user communityReasons for Switching to Salesforce Sales Cloud
better product capability- Industry: Media Production
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Salesforce: Helps Improve Internal Communications/External Customer X
Reviewed on 21/09/2016
Pros
I have been using, recommending and adopting salesforce.com for my sales teams for ten years in several different digital technology, media and advertising organizations. I can say unequivocally that the CRM software has evolved from being a supplement and "nice to have" to a must buy and necessary and vital tool for doing business. The key to any business solutions and software product is getting the team to adopt and use it. Training and practice is essential. Its like your golf game, the more you practice the better your score or working out, no pain, no gain.
I like the social media and conversational abilities you can have with sales team; the app is excellent for quick reviews and checking on status of pending, pitches and prospects; the flexibility and customization options based o salesperson, account, deal size, industry vertical. In one organization we adopted it for internal sales data use and tracking and also incorporated product data about our partners, customers, audience metrics and analytics and distribution platform.
Cons
Depending on the level of subscription, will also vary with the amount of personalized training you receive. I would also say there needs to be more attention and customization devoted to industry verticals that contain many nuances regarding customer segments and rev streams. This includes the advertising and digital sales industries where there are multiple customer touchpoints and rev streams including agencies, direct to client, programmatic, 3rd party vendors, ad tech partners etc. I also think saleforce.com needs to develop more compatible software and training that integrates salesforce,com into other software linked to finance, accounting etc.
- Industry: E-Learning
- Company size: 51-200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Un CRM completo pero muy complejo
Reviewed on 13/08/2021
Es un CRM que puede hacer casi cualquier cosa, pero que requiere de un equipo de desarrolladores...
Es un CRM que puede hacer casi cualquier cosa, pero que requiere de un equipo de desarrolladores para poder alcanzar su máximo nivel. Además, el soporte no es muy bueno, y en ocasiones, ofrece respuestas vanas y que no aplican a lo que se pregunta.
Pros
El CRM por excelencia. Es innegable que como software para el seguimiento de ventas es el más potente. Además permite hacer casi cualquier cosa y es 100% customizable a la necesidad de cualquier empresa sea cual sea su modelo de negocio.
Cons
Pero uno de los mayores inconvenientes de este software es su complejidad. Es necesario un buen equipo de desarrollo no solo para ponerlo en marcha, si no, para continuar sacándole partido a largo plazo.
Alternatives Considered
HubSpot CRMReasons for Choosing Salesforce Sales Cloud
Dynamic cesó la actividad de su software y borró todo el contenido.Switched From
Dynamics 365Salesforce Sales Cloud FAQs
Below are some frequently asked questions for Salesforce Sales Cloud.Q. What type of pricing plans does Salesforce Sales Cloud offer?
Salesforce Sales Cloud offers the following pricing plans:
- Starting from:
- Pricing model: Subscription
- Free Trial: Available
Basic sales and marketing for up to 5 users $25 /user/month* (billed annually) Complete CRM for any size team $75 /user/month* (billed annually) Deeply customizable CRM for your business $150 /user/month* (billed annually) Unlimited CRM power and support $300 /user/month* (billed annually)
Q. Who are the typical users of Salesforce Sales Cloud?
Salesforce Sales Cloud has the following typical customers:
2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+
Q. What languages does Salesforce Sales Cloud support?
Salesforce Sales Cloud supports the following languages:
English, French, German, Italian, Russian, Spanish, Swedish
Q. Does Salesforce Sales Cloud support mobile devices?
Salesforce Sales Cloud supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Salesforce Sales Cloud integrate with?
Salesforce Sales Cloud integrates with the following applications:
8x8 Virtual Office, Birdeye, Box, Bullhorn Jobscience, ClearSlide, Crowdstack Pro, Desk.com, Dropbox Business, Eventbrite, Evernote Teams, Expensify, FinancialForce Accounting, Five9, GetFeedback, Gmail, GoToMeeting, Mailchimp, QlikView, Quickbooks Online, SAP Litmos, Smartsheet, SurveyMonkey, Veeva CRM, Webinato, Yesware, Zapier
Q. What level of support does Salesforce Sales Cloud offer?
Salesforce Sales Cloud offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
Related categories
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