Salesforce Sales Cloud

Salesforce Sales Cloud

4.4 (18,355)
Write a Review!
Cloud-based CRM & Sales Automation

About Salesforce Sales Cloud

Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce.

Whether you’re starting your business or looking to grow, Sales Cloud can help you win more deals by building better customer relationships. Get up and running fast with single source of truth for all of you customer data. Enhance your sales productivity by automating manual tasks so you can focus on your customers. And when you’re ready to grow, you can connect your entire business to Salesforce with a single platform that helps you build better customer experiences.


Key benefits of Salesforce Sales Cloud

- Super-charge your sales
- Deliver amazing service
- Join all the important conversations
- Build custom apps and sites
- Collaboration across your global organization
- Mobile: Anywhere access to the live data you need
- Get insights you need to make smarter decisions.


Images

Salesforce Sales Cloud Software - 1
Salesforce Sales Cloud Software - 2
Salesforce Sales Cloud Software - 3
Salesforce Sales Cloud Software - 4
Salesforce Sales Cloud Software - 5
View 6 more
Salesforce Sales Cloud video
Salesforce Sales Cloud Software - 1
Salesforce Sales Cloud Software - 2
Salesforce Sales Cloud Software - 3
Salesforce Sales Cloud Software - 4
Salesforce Sales Cloud Software - 5

Not sure about Salesforce Sales Cloud? Compare with a popular alternative

Salesforce Sales Cloud

4.4 (18,355)
VS.

Starting Price

US$25.00
month
US$15.00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

194
116

Integrations

26
85

Ease of Use

4.0 (18,355)
4.5 (3,286)

Value for Money

4.0 (18,355)
4.4 (3,286)

Customer Service

4.1 (18,355)
4.5 (3,286)
Green rating bars show the winning product based on the average rating and number of reviews.

Alternatives

Freshdesk

4.5
#1 Alternative to Salesforce Sales Cloud
Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that...

Neon CRM

4.4
#2 Alternative to Salesforce Sales Cloud
Neon CRM is a platform designed for nonprofits and membership associations. It provides a comprehensive view of...

Little Green Light

4.7
#3 Alternative to Salesforce Sales Cloud
Little Green Light’s donor management and fundraising software makes it easier to build capacity for your nonprofit...

Constant Contact

4.3
#4 Alternative to Salesforce Sales Cloud
We deliver for small businesses with powerful tools to simplify and amplify digital marketing. Whether it's driving...

Reviews

Overall rating

4.4 /5
(18,355)
Value for Money
4.0/5
Features
4.4/5
Ease of Use
4.0/5
Customer Support
4.1/5

Already have Salesforce Sales Cloud?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 18,355
Sarah
Sarah
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Salesforce - Marketing & Lead Gen

Reviewed on 24/07/2020

We are using Salesforce to streamline new business leads and nurture leads into actual sales. We...

We are using Salesforce to streamline new business leads and nurture leads into actual sales. We are able to analyze, vet, engage, and track the progress of the new leads we receive from our Facebook lead gen ads. Salesforce integrates directly into Facebook's Business Manager and automatically imports new leads in real-time. We are also able to see the cost per lead acquired and other rich insights from our Facebook and Instagram ad campaigns that get directly populated into our dash.

Pros

Salesforce is one of the most powerful and sophisticated CRMs available. The onboarding process and demos with the reps were exceptionally helpful. The reps really took time to understand our CRM needs, our workflow process, and how we can best utilize/adopt Salesforce into our new business department to grow revenue and track progress. The tool is completely customizable and has very advanced marketing integrations within the cloud. The ability to track leads and history (who followed up and when) and add notes and assign leads to specific people makes the entire workflow so much more efficient. It's worth the price tag if you take advantages of the features.

Cons

We wish the marketing cloud add on wasn't so expensive. There are many tools available that offer the same features such as Sprout Social and Hubspot. However, the price was a little steep for the $6,000. I also wish pricing was a bit more transparent. The discounts and contract lengths have been very inconsistent in our experience.

Alternatives Considered

Zoho CRM

Reasons for Choosing Salesforce Sales Cloud

Much more advanced features for large scale lead gen needs.

Switched From

HubSpot Marketing Hub

Reasons for Switching to Salesforce Sales Cloud

Great reviews and exceptional customer service/reps.
Audrey
Audrey
Overall rating
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

The robust and efficient database facilitates contact with customers

Reviewed on 21/08/2023

I really appreciate how flexible the system is, as each of our business segments has very specific...

I really appreciate how flexible the system is, as each of our business segments has very specific needs. By deploying our Salesforce administrators and developers on every project, we can provide value to every sales team.

Pros

The dashboard is my favorite part of Salesforce Sales Cloud. Its cheery hue helped us forget about the quotas we were supposed to meet. I can also attest to its ease of usage. I was concerned that there would be a lot of fields to fill out, but the system's auto-population feature quickly put my mind at ease.

Cons

I wouldn't call it a complaint because every system has its quirks, but Salesforce's slow performance is occasionally frustrating. Given the limitations of our network and the sheer quantity of people using the internet, I suppose it is to be expected.

Sangram
Overall rating
  • Industry: Computer Software
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best sales management software I have ever used

Reviewed on 25/03/2024

For our team, Salesforce Sales Cloud has been a success. It resembles a contact organizer on...

For our team, Salesforce Sales Cloud has been a success. It resembles a contact organizer on steroids with incredible power. All in one location, we are able to handle deals, track leads, and communicate easily. Salesforce even assists us in projecting future sales and pinpointing areas in need of development. Although there was some initial setup required, the increased productivity and favorable effect on our sales pipeline made the effort worthwhile.

Pros

Salesforce's Sales Cloud is revolutionary. With all of our customer data and pipelines in one location, it helps keep my sales team focused and organized. Because of the simple tracking and automated tools, we've closed more business. Strongly advised!

Cons

For our sales team, Salesforce Sales Cloud has been an excellent CRM. Everything is kept arranged and readily available, including contacts and deal stages. The mobile app allows us to stay on top of things while on the go, and the automated tools save a ton of time. Getting the team used to the UI was the only minor learning curve, but other than that, it was very easy to take up.

Brent W
Brent W
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Greats software for CRM but expensive and hard to impliment

Reviewed on 23/04/2021

My overall experience was frustrating and the lack of support only clouded the quality of the...

My overall experience was frustrating and the lack of support only clouded the quality of the product. When we ask for support we were told we had to go to a third party to get any help on our implementation. This was not clearly communicated when we were sold the software.

Pros

Saleforce is the standard for the industry and has a price tag to match. When we implements Sales force we had 2 sales people and 6 PM’s that used it. The customization and automation where fantastic features and of great benefit. The sales to customer success migration was also a valuable feature for us.

Cons

The software was expensive and the sales person made licensing sales complicated and confusing. Once we were sold on the software our sales person disappeared and we had another rep who basically said deal with what you have. We wanted to change our model around but at the time Salesforce did not let us do this. We let the license expire and moved to another product

Alternatives Considered

HubSpot Marketing Hub

Reasons for Choosing Salesforce Sales Cloud

We wanted a more professional solution that would help both sales but also customer success

Switched From

HubSpot Marketing Hub

Reasons for Switching to Salesforce Sales Cloud

The customization
Ethan
Overall rating
  • Industry: Renewables & Environment
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Product for Data Driven Users

Reviewed on 09/02/2024

Pros

Great organization of everything you could think of. Accounts, Contacts, Leads, Opportunities, Projects, Services you name it. Your whole company can operate out of salesforce.

Cons

Implementation and set up can behard if you do not know your processes very well.

Alternatives Considered

Buildertrend and HubSpot CRM

Reasons for Choosing Salesforce Sales Cloud

Limitations in both of those CRMs. Insightly was cross object reporting and RJR was setting up custom fields for an industry that organization is not familiar with.

Switched From

Insightly

Reasons for Switching to Salesforce Sales Cloud

All companys first make a Salesforce integration before any other CRM
Showing 5 reviews of 18,355 Read all reviews

Salesforce Sales Cloud FAQs

Below are some frequently asked questions for Salesforce Sales Cloud.

Salesforce Sales Cloud offers the following pricing plans:

  • Starting from: US$25.00/month
  • Pricing model: Subscription
  • Free Trial: Available

Basic sales and marketing for up to 5 users $25 /user/month* (billed annually) Complete CRM for any size team $75 /user/month* (billed annually) Deeply customizable CRM for your business $150 /user/month* (billed annually) Unlimited CRM power and support $300 /user/month* (billed annually)

Salesforce Sales Cloud has the following typical customers:

2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Salesforce Sales Cloud supports the following languages:

English, French, German, Italian, Russian, Spanish, Swedish

Salesforce Sales Cloud supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Salesforce Sales Cloud integrates with the following applications:

8x8 Virtual Office, Birdeye, Box, Bullhorn Jobscience, ClearSlide, Crowdstack Pro, Desk.com, Dropbox Business, Eventbrite, Evernote Teams, Expensify, Five9, GetFeedback, Gmail, GoTo Meeting, Litmos, Mailchimp, Professional Services Cloud, QlikView, QuickBooks Online, Smartsheet, SurveyMonkey, Veeva CRM, Webinato, Yesware, Zapier

Salesforce Sales Cloud offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

See all software categories found for Salesforce Sales Cloud.