iVend Retail

An Integrated Omnichannel Retail Solution

4.1 /5 (16 reviews) Write a Review!

iVend Retail Overview

What is iVend Retail?

iVend Retail is an integrated Omnichannel solution that powers retailers from 5 stores to 500+ in over 46 countries across all verticals. iVend Retail enables retailers to deliver a seamless customer experience across sales channels and streamline point of sale, promotions, analytics, inventory management, customers, loyalty programs and more.

iVend Retail can scale for complex, multi-store, multi-language, multi-currency environments and is suitable for both high-volume retail operations and high-service specialty stores. High volume retailers benefit from the quick service user interface and flexibility to add on mobile registers. High service retailers will appreciate the many special order fulfillment options, personalized offers and promotions, and customized branding for the software screens.

Available on multiple devices – including desktop, mobile and tablet – iVend Retail enables retailers to engage customers, while providing enterprise-wide visibility into sales and inventory data. iVend Retail delivers a configurable, flexible, and scalable Enterprise Class solution that is easy to implement and integrates seamlessly via open APIs to any ERP.

iVend Retail Overview

Pricing

Starting from
US$160.00/month

Pricing options

Free Trial
One Time License
Subscription
Value for money

Available on Request


iVend Retail Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 3 others, India, Japan, Germany
Supported Languages
Arabic, English, French, Italian, Spanish

Media

iVend Point of Sale features customizable screens to reflect a retail brand.
iVend Mobile Point of Sale (mPOS) features a colorful, easy to use interface for Item Selection.
iVend eCommerce features modern, fully customizable web design.
iVend Reporting & Analytics enables retailers to track Sales Trends from the store, Back Office or Head Office across the enterprise.
iVend Loyalty dashboard view enables retailers to segment their loyalty program members to offer targeted promotions.
iVend Passes can be sent to any smartphone user with Gift Cards, digital Loyalty Cards or Coupons.
iVend Retail screenshot: iVend Point of Sale features customizable screens to reflect a retail brand. iVend Retail screenshot: iVend Mobile Point of Sale (mPOS) features a colorful, easy to use interface for Item Selection. iVend Retail screenshot: iVend eCommerce features modern, fully customizable web design. iVend Retail screenshot: iVend Reporting & Analytics enables retailers to track Sales Trends from the store, Back Office or Head Office across the enterprise. iVend Retail screenshot: iVend Loyalty dashboard view enables retailers to segment their loyalty program members to offer targeted promotions. iVend Retail screenshot: iVend Passes can be sent to any smartphone user with Gift Cards, digital Loyalty Cards or Coupons.

iVend Retail Reviews

iVend Retail Reviews

Overall rating
4.1
/
5
Excellent
8

Very good
6

Average
0

Poor
1

Terrible
1

Value for Money
4
Features
4.2
Ease of Use
4.2
Customer Support
4.3
88% recommended this app
Ivan P.

We are a 119 store apparel and footwear retailer. We are using iVend Retail POS software and loyalty system for last 5-6 years. We started using this application when we were 25 stores and grew with it as our primary retail solution.

I was the IT manager at the time we implemented iVend Retail. The primary reason for the change was better functionality compared to other systems we were evaluating.

I have seen this product change its complete look in last 5 years. It was always a feature rich POS software, but they kept adding functionalities and modules in every release. The entire suite is module based. We started only with the POS system for first 2 years in 25 stores, 70 odd POS. Then we implemented iVend Loyalty. It was a painless implementation. Then we upgraded our financial system from Sage to SAP. iVend has certified SAP connectors so it was easy for us to select our financial system. As we kept growing our number of stores, adding iVend in new stores was a one click job from the head office. We recently upgraded to their latest version iVend 6.0. This gave us the new Mobile POS module. We are now reducing cash counters to increase shop floor size, while adding iVend Mobile POS to be used by sales associates. We will be implementing iVend Passes this fall to add digital coupons, gift cards, and loyalty cards. We have a mix of iPhone POS and iPad POS. Adding a new store/POS is very easy. The system is very advanced and well suited for fast growing retailers who need deep functionalities and integrated systems.

As we grow, we keep adding advanced modules to suit our business. The integration between stores, head-office, and financial system is flawless. Whenever we have issues on integration failure, their support kicks in. We are very pleased with the level of customer service. Their knowledge portal has hundreds of training videos, how-to guides, etc. This helps new sales associates to get trained quickly.


Willy O.

Good POS software with a lot of features and reporting capabilities


Andee D.

VP of Finance

Never would have implemented this with the consultant hours that we had to pay to even get this going.


Catherine G.

Overall a great POS for retail

over all i enjoyed this POS system


Mary K.

We, the San Jose Sharks are a professional ice hockey team based in San Jose, California, United States. We are members of the Pacific Division of the Western Conference of the National Hockey League (NHL). We play our home games at the HP Pavilion at San Jose, known locally as the Shark Tank.

iVend Retail was implemented across 22 stores in Sharks San Jose stadium in 2008. Our staff quickly learned to use the software. Implementation time was quick. Anyone who visits the stadium on a game night can see how fast the POS system works. Thousands of sales within a short break was possible only with iVend's robust architecture. Whenever we need them to increase stores/ POS etc, they respond very quickly. Support is superb.

It will be nice to have the POS and store management available in an iPad or iPhone. We are waiting on this feature. I read on their roadmap magazine that this will be available by December 2012. This will help us increase point of sale without affecting real estate. Sales staff can carry these devices and assist customers.

We are running SAP Business One as a backend ERP while iVend Retail serves as our retail management front. Entire inventory management, promotions, loyalty, gift cards etc are managed by iVend. I know they have an integrated retail business Intelligence and ecommerce module. We have not activated them as yet. Overall, we are very pleased with the entire experience.


Ivan P.

Reviewed on 02/09/2013
Review Source: SoftwareAdvice

We are a 119 store apparel and footwear retailer. We are using iVend Retail POS software and loyalty system for last 5-6 years. We started using this application when we were 25 stores and grew with it as our primary retail solution.

I was the IT manager at the time we implemented iVend Retail. The primary reason for the change was better functionality compared to other systems we were evaluating.

I have seen this product change its complete look in last 5 years. It was always a feature rich POS software, but they kept adding functionalities and modules in every release. The entire suite is module based. We started only with the POS system for first 2 years in 25 stores, 70 odd POS. Then we implemented iVend Loyalty. It was a painless implementation. Then we upgraded our financial system from Sage to SAP. iVend has certified SAP connectors so it was easy for us to select our financial system. As we kept growing our number of stores, adding iVend in new stores was a one click job from the head office. We recently upgraded to their latest version iVend 6.0. This gave us the new Mobile POS module. We are now reducing cash counters to increase shop floor size, while adding iVend Mobile POS to be used by sales associates. We will be implementing iVend Passes this fall to add digital coupons, gift cards, and loyalty cards. We have a mix of iPhone POS and iPad POS. Adding a new store/POS is very easy. The system is very advanced and well suited for fast growing retailers who need deep functionalities and integrated systems.

As we grow, we keep adding advanced modules to suit our business. The integration between stores, head-office, and financial system is flawless. Whenever we have issues on integration failure, their support kicks in. We are very pleased with the level of customer service. Their knowledge portal has hundreds of training videos, how-to guides, etc. This helps new sales associates to get trained quickly.

Rating breakdown

Ease of Use
Customer Support

Willy O.
Industry: Retail

Good POS software with a lot of features and reporting capabilities

Reviewed on 25/08/2016
Review Source: SoftwareAdvice

Pros

1. This software is easy to use. The POS screen is uncluttered, clean and designed for touch screen operation as well as using keyboard and mouse.
2. Has a lot of ready to use reports such as sales report, till report, inventory report, collection report.
3. You can develop custom reports using built-in report designer or Crystal Report.
4. Has a lot of useful dashboard such as sales dashboard, loyalty dashboard, merchandise dashboard.
5. Has dashboard designer.
6. Support is very responsive.
7. Relatively inexpensive.
8. The product family is quite complete. Loyalty scheme, digital loyalty card (plus digital voucher and gift card), mobile POS, and e-commerce.
9. Support for OPOS devices. Therefor supports a lot of devices.

Cons

1. Add-on development is still difficult.
2. New version sometimes buggy. And the 'bugs' are usually silly.
3. They increase the license price (Did I mention that before, it is relatively inexpensive?)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Andee D.
Industry: Retail
Company size: 11-50 Employees

VP of Finance

Used Daily for 2+ years
Reviewed on 20/12/2017
Review Source: SoftwareAdvice

Never would have implemented this with the consultant hours that we had to pay to even get this going.

Pros

The pro was that our partner hired one of their consultants and they assisted us directly without having contact with the vendor.

Cons

We have problem after problem implementing this software. Up to losing functionality of changing tax codes by start date and end date... ridiciulous issues. It kept having code issues for our database. Latest SAP said their code was causing a problem with SAP basic functionality and they said they would charge us to fix it.

Response from Mia

We are sorry to hear about your experience. We have initiated a detailed investigation into the problems you make mention of and in particular a review of your support related issues. We would like the opportunity to rectify the matter as quickly as possible. A member of our team will be in touch with you to discuss further with your implementation partner. We appreciate the opportunity to make sure iVend Retail is working for you and to restore our reputation with a trusted customer, like Vereens!

Rating breakdown

Ease of Use

Catherine G.
Industry: Retail
Company size: 1,001-5,000 Employees

Overall a great POS for retail

Used Daily for 2+ years
Reviewed on 04/12/2018
Review Source: SoftwareAdvice

over all i enjoyed this POS system

Pros

I liked the functionality of being able to search by phone #, Email Address even by the dates the customer purchased their products. This pos was about 90% easy to use and dummy proof!

Cons

The search feature didn't always work, i wish if you searched by phone # iVend retail would understand some people dont put the (902) or the - between the phone #'s which made it hard to find some receipts for customers.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Mary K.

Reviewed on 16/10/2012
Review Source: SoftwareAdvice

We, the San Jose Sharks are a professional ice hockey team based in San Jose, California, United States. We are members of the Pacific Division of the Western Conference of the National Hockey League (NHL). We play our home games at the HP Pavilion at San Jose, known locally as the Shark Tank.

iVend Retail was implemented across 22 stores in Sharks San Jose stadium in 2008. Our staff quickly learned to use the software. Implementation time was quick. Anyone who visits the stadium on a game night can see how fast the POS system works. Thousands of sales within a short break was possible only with iVend's robust architecture. Whenever we need them to increase stores/ POS etc, they respond very quickly. Support is superb.

It will be nice to have the POS and store management available in an iPad or iPhone. We are waiting on this feature. I read on their roadmap magazine that this will be available by December 2012. This will help us increase point of sale without affecting real estate. Sales staff can carry these devices and assist customers.

We are running SAP Business One as a backend ERP while iVend Retail serves as our retail management front. Entire inventory management, promotions, loyalty, gift cards etc are managed by iVend. I know they have an integrated retail business Intelligence and ecommerce module. We have not activated them as yet. Overall, we are very pleased with the entire experience.

Rating breakdown

Ease of Use
Customer Support

User recommendation
8.7/10
Based on 16 user ratings
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iVend Retail Pricing

iVend Retail Pricing

Starting from
US$160.00/month
Free Trial
One Time License
Subscription
Value for money

Available on Request

Available on Request

Value for Money
4/5
Based on 16 user ratings
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iVend Retail Features

iVend Retail Features

API
Activity Dashboard
Automatic Notifications
Billing & Invoicing
Customer Database
Customer History
Discount Management
Electronic Payments
Employee Management
Inventory Management
Inventory Tracking
Loyalty Program
Multi-Location
Order Management
Order Processing
POS
Promotions Management
Reporting & Statistics
Sales Reporting
Third Party Integration
Features
4.2/5
Based on 16 user ratings
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Categories

Additional information for iVend Retail

Additional information for iVend Retail

Key features of iVend Retail

  • Coupons
  • Customer Catalog
  • Customer Management
  • Gift Cards / Certificates
  • Inter-Store Transactions
  • Inventory Management
  • Local Purchasing at store
  • Loyalty Management
  • Pricing and Promotion Management
  • Security Management
  • User Management
  • eCommerce

Benefits

iVend Retail is an integrated, Omnichannel solution suite of 7 modules. It can be configured alongside any ERP via Open APIs to help retailers:

• Gain Visibility – proactively manage your business with Head Office view into enterprise-wide sales, allowing faster response to key business events and customer needs.

• Grow Customer Loyalty – track customer data and purchase history to promote targeted offers and personalized campaigns that keep your customers coming back.

• Better Anticipate Demand – analyze transaction history to forecast what customers will buy, check inventory levels in real -time, and balance stock levels to meet demand.

• Improve Inventory Measures – match inventory to anticipated demand; track stock across all stores and warehouses with full visibility from a single stock pool.

• Grow Sales and Reach News Customers – easily create online stores and integrate them with back-end inventory management, order processing, shipment tracking, and payment processes.

• Integrate Operations – seamlessly connect in-store and Head Office processes into a single system of record.

• Easily Expand – integrated modules allow for an initial launch with opportunity to add more POS, mPOS, eCommerce, Loyalty, Digital Passes as operations scale in size or geography.

iVend Retail FAQs

iVend Retail FAQs

Below are some frequently asked questions for iVend Retail.

Q. What type of pricing plans does iVend Retail offer?

iVend Retail offers the following pricing plans:

Starting from: US$160.00/month

Pricing model: One Time License, Subscription

Free Trial: Not Available

Available on Request

Q. What are the main features of iVend Retail?

iVend Retail offers the following features:

  • Coupons
  • Customer Catalog
  • Customer Management
  • Gift Cards / Certificates
  • Inter-Store Transactions
  • Inventory Management
  • Local Purchasing at store
  • Loyalty Management
  • Pricing and Promotion Management
  • Security Management
  • User Management
  • eCommerce

Q. Who are the typical users of iVend Retail?

iVend Retail has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does iVend Retail support?

iVend Retail supports the following languages:

Arabic, English, French, Italian, Spanish

Q. What type of pricing plans does iVend Retail offer?

iVend Retail has the following pricing plans:

One Time License, Subscription

Q. Does iVend Retail support mobile devices?

iVend Retail supports the following devices:

Android, iPhone, iPad

Q. What other apps does iVend Retail integrate with?

iVend Retail integrates with the following applications:

Logiwa, Toucan Toco, Workato

Q. What level of support does iVend Retail offer?

iVend Retail offers the following support options:

Knowledge Base, Video Tutorials, FAQs, Phone Support