About Creatio CRM
Creatio is the leading provider of ONE platform to automate industry workflows and CRM with no-code and maximum degree of freedom. Creatio offering includes a no-code platform (Studio Creatio), CRM applications (Marketing, Sales, and Service), industry workflows for 20 verticals and marketplace add-ons.
- Marketing Creatio - a ready-to-use platform to automate marketing campaigns and lead management workflows with no-code and maximum degree of freedom. ?
- Sales Creatio - an end-to-end platform to automate sales processes of any type with no-code and maximum degree of freedom. ?
- Service Creatio - an omnichannel platform to automate customer service workflows of any complexity with no-code and maximum degree of freedom.
- Studio Creatio - a no-code platform to automate workflows and build applications with maximum degree of freedom. ?
Creatio products can be purchased separately or as a unified CRM solution to automate customer-facing and industry workflows with no-code.
All Creatio products are powered with no-code tools as well as out-of-the-box capabilities to help organizations digitize workflows, enhance customer and employee experiences, and boost efficiency across all business units. Creatio enables non-technical users to create powerful business apps without coding with its no-code UI designer, and drag-and-drop visual design tools.
Additionally, Creatio provides a marketplace of ready-to-go solutions, connectors, and templates for various use cases.
Creatio platform is built on a modern technology stack, which offers maximum degree of freedom to integrate the platform within your organization’s digital ecosystem.
Today, thousands of customers launch millions of CRM, operational and industry workflows with our platform every day in 100 countries! Creatio is recognized as a Leader and Strong Performer in multiple Gartner and Forrester reports.
Creatio is an American company headquartered in Boston, MA. Millions of workflows are launched on Creatio platform daily in 100 countries by thousands of clients. Genuine care for clients and partners is a defining part of Creatio’s DNA.
Pricing starting from:
US$25.00/month
- Free Version
- Free Trial
- Subscription
Key benefits of Creatio CRM
Out-of-the-box processes
Creatio applications include out-of-the-box that guide users through the most effective actions and make it easy to jump start using the system and bring industry best practices to their work.
A complete view of the customer journey
Creatio delivers end-to-end processes to manage the complete customer journey. Connecting the dots between marketing, sales and customer service allows companies to effectively manage every step of the customers’ interactions.
Engaging interface that users love
Creatio products have engaging user interface with a social look and feel, which makes working with the application easy and user adoption period.
Email integrations
CRM Creatio integrates with Gmail and Outlook.
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Pricing starting from:
US$25.00/month
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of Creatio CRM: 115
Alternatives
Dynamics 365
Zendesk Suite
Salesforce Sales Cloud
Zoho CRM
Reviews
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Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Creatio’s 360
Reviewed on 11/06/2021
very good with passionate people with technology and like to support you
very good with passionate people with technology and like to support you
Pros
Very good looking software and efficient with a lot of ready to use functionalities. You can adapt the sofware at your own flavor to get the most of the power.
Cons
A better connection with tools like M365 would be a good point. Sometine you don’t know where your are in the different modules
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A highly recommended solution for customer-centric businesses
Reviewed on 04/09/2020
Working with Creatio’s team has been a pleasant and rewarding experience. We had a rapid project
dep...
Working with Creatio’s team has been a pleasant and rewarding experience. We had a rapid project
deployment with the first phase completed in 2 months only and the second deployment finished in 3
months. Thanks to its low-code development tools, we are able to create new tailor-made solutions on
the go. These constant process management improvements enabled us to create better ways of
interacting with our customers and building rapport with them.
Pros
The system’s ability to provide us with a complete customer profile, deliver an omnichannel customer
experience, and leverage comprehensive analytics. The platform’s tools help us understand our clients
and serve them better. Also, the system’s UI is great.
Cons
The change management process was challenging at first, but our users quickly recognized the
intuitiveness of the system. Whenever we had any complications because of our initial lack of
knowledge of the system, Creatio team was always ready to help us out.
- Industry: Law Practice
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
Excellent technological execution of the buggy product
Reviewed on 16/05/2019
Customer service was great and the team dedication to find suitable solution was beyond reproach. ...
Customer service was great and the team dedication to find suitable solution was beyond reproach. Having said that, I felt that I joined their QA team and kept running into bugs that made use of the product impossible until the bug was fixed. Ultimately, I never truly got to use the product and just gave in.
Pros
Easily customizable. Excellent support from technical side.
Cons
lots of bugs. new updates would override the fixes and render software useless until new patches would be applied.
- Industry: Financial Services
- Company size: 5,001–10,000 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Bank of Georgia -Business process management
Reviewed on 08/10/2020
The system’s combination of out-of-the-box solutions and easy-to-use configuration tools enabled us...
The system’s combination of out-of-the-box solutions and easy-to-use configuration tools enabled us to take our customer service operations to the next level. Thanks to advanced case routing and tailor-made workflows for various types of customer requests, we were able to decrease our request case processing time, deliver better customer service, and raise customer satisfaction levels in general. We expect that the system will help us achieve even greater business results in the future. I would definitely recommend it to anyone searching for reliable technology to drive better customer experience
Pros
Effective solutions to unify multiple customer touchpoints, easy-to-navigate UI for service agents, AI-powered automation tools for customer service management processes, comprehensive customer analytics, easy configuration, and much more. The system is versatile and intuitive, which makes it a perfect fit for our company.
Cons
We see that the system has great potential in AI-powered solutions that are getting more and more advanced with every product release. However, we wish we had more existing AI solutions in place that we could get up and running at this point of time without requiring much effort from our IT teams or business analysts to leverage them.
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
bpm'online CRM with business process managment is right for SMB market
Reviewed on 13/08/2019
Their CRM system and bpm'online business as a whole, has a wealth of helpful tools within the...
Their CRM system and bpm'online business as a whole, has a wealth of helpful tools within the product but also an extensive academy, community and market place that is updated with new insights to accelerate my business.
Pros
The user interface and organization of the whole system to personalize/customize instead of different tools for sales, marketing, customer service, and operations. All leading to the ability to accelerate business transformation.
Cons
Reporting generation tools although the analytical dashboards and folders with data export cover most business needs.
Creatio CRM FAQs
Below are some frequently asked questions for Creatio CRM.Q. What type of pricing plans does Creatio CRM offer?
Creatio CRM offers the following pricing plans:
- Starting from: US$25.00/month
- Pricing model: Subscription
- Free Trial: Available
CRM Creatio offers a number of various editions and pricing, which allows you to select the edition that best fits your business model. All Creatio licenses include basic support plan, product maintenance and free updates. Contact Creation for more information.
Q. Who are the typical users of Creatio CRM?
Creatio CRM has the following typical customers:
51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Creatio CRM support?
Creatio CRM supports the following languages:
Bulgarian, Czech, Dutch, English, French, German, Hebrew, Indonesian, Italian, Polish, Portuguese, Russian, Spanish, Turkish, Ukrainian
Q. Does Creatio CRM support mobile devices?
Creatio CRM supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Creatio CRM integrate with?
Creatio CRM integrates with the following applications:
Asterisk, Avaya Experience Platform, Brandwatch, Gmail, Google Calendar, Google Contacts, Mailchimp, Meta for Business, Microsoft Excel, Microsoft Outlook, Microsoft Word, Pentaho, Tableau, Twitter
Q. What level of support does Creatio CRM offer?
Creatio CRM offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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