Bitrix24

100% free CRM, collaboration, and communication tool suite

About Bitrix24

Bitrix24 is a free collaboration platform. Bitrix24 serves users by providing tools such as a CRM, document management, tasking, time management, and project management integrated in a social-style environment which incorporates user profiles, liking, commenting, instant messaging, and content sharing.

Bitrix24 aims to provide a practical solution for managing a company online. Clock-in at the start of the day through tasks, processing sales, and finishing with reporting, there are flexible and precise tools to handle each operation.

Over 12 million companies rely on Bitrix24 in 186 countries.

Bitrix24 simplifies communications with social features such as liking and comments and automated processes such as notifications, subscriptions to discussions or groups, and assisted reporting.

This progressive platform unites robust modules performing the full range of intranet services:
— workgroups (projects) with tasks, calendars, files, wiki, photo gallery and conversations;
— company services such as visual structure, absence chart, task and work time reporting, employee directory;
— time management tools with check-in/-out mechanism, daily planner, and regular work reports;
— time planning feature with calendars, event scheduler and meeting manager (with outlook and CalDAV sync)
— document libraries with flexible permission systems, versioning, and WebDAV support
— social search that covering all system objects including uploaded documents, tasks, and events. Results conform to access permissions;
— CRM with email integration and visual business process construction tools.

By connecting these powerful tools in a highly intuitive social layer, Bitrix24 provides a solution that is ideal for small business and suitable for organizations of any size.


Key benefits of Bitrix24

Bitrix24 provides an communications and collaboration platform that covers internal operations as well as external relations. Having the full tool set in a single cloud service provides technical advantages like unified search and human-facing advantages like the need only to acclimate to one user interface.
Bitrix24 lets you:
— store, search, share and discuss documents and other objects;
— coordinate schedules, tasks, and projects;
— manage external communications via CRM and extranet all with minimal navigation.


Images

Bitrix24 Software - Bitrix24 Kanban View
Bitrix24 Software - Bitrix24 Chats
Bitrix24 Software - Bitrix24 Gantt Chart
Bitrix24 Software - Bitrix24 Videocalls
Bitrix24 Software - Bitrix24 CRM Deals
Bitrix24 Software - Bitrix24 Drive
Bitrix24 Software - Bitrix24 Workflows
Bitrix24 Software - Bitrix24 Company Structure
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Bitrix24 video
Bitrix24 Software - Bitrix24 Kanban View
Bitrix24 Software - Bitrix24 Chats
Bitrix24 Software - Bitrix24 Gantt Chart
Bitrix24 Software - Bitrix24 Videocalls
Bitrix24 Software - Bitrix24 CRM Deals
Bitrix24 Software - Bitrix24 Drive
Bitrix24 Software - Bitrix24 Workflows
Bitrix24 Software - Bitrix24 Company Structure

Not sure about Bitrix24? Compare with a popular alternative

Bitrix24

4.2 (765)
VS.

Starting Price

US$61.00
month
US$10.00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

425
55

Integrations

43
50

Ease of Use

3.9 (765)
4.6 (138)

Value for Money

4.2 (765)
4.4 (138)

Customer Service

3.9 (765)
4.7 (138)

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Reviews

Overall rating

4.2 /5
(765)
Value for Money
4.2/5
Features
4.2/5
Ease of Use
3.9/5
Customer Support
3.9/5

Already have Bitrix24?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 765
Roman
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Bitrix24 - Good CRM for Small and Mid Business

Reviewed on 21/12/2022

Overall it's a good CRM to run your business. You will easily add and manage leads, attach files to...

Overall it's a good CRM to run your business. You will easily add and manage leads, attach files to them and add custom fields. Task tracking is focused on collaboration and does its job great. We use Bitrix to hire new workers and track analytics of the HR department

Pros

- Easy to use CRM for any needs- Audio Calls and Chats- Very easy to collaborate with shared tasks, files - Live feeds of events, you will be fully aware of all events in your company- In-depth marketing ananyltics with tracking sources of your leads

Cons

- It's not easy to integrate with HTML static websites, you will require development. The easiest way to add leads is to use webhooks- There is a lack of customization in reports, you can't create fully custom reports

Alternatives Considered

Kommo

Reasons for Switching to Bitrix24

Bitrix has free version, so you can try and use it for free for solving simple tasks. Price is very reasonable.
Syazwani
Overall rating
  • Industry: Financial Services
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Project management managed well with Bitrix24

Reviewed on 22/02/2021

Working with Bitrix24 has very many benefit, almost everything that i need is available in this...

Working with Bitrix24 has very many benefit, almost everything that i need is available in this software and i don't need to integrated it with other service or survey to make it a complete software. Storing document and files can be done easily within the software without having to use other cloud storage software.

Pros

Bitrix24 really has help me and my colleague managing task and project that we are running and collaborate. Communication the most important feature for collaborating project, and this software has provide us to have video calls and chat platform build-in inside the software. It helps us to connect easily with each others.

Cons

Work-time tracking is one of least tools that we don't ever use to measure our working time. As long as the work is done according to the time frame that has been decided, how long we are working online everyday is irrelevant. They better add milestone tracking rather than work-time tracking in my opinion.

Ven
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Good Product but Poor Service - Definitely not located in USA

Reviewed on 31/01/2020

I'm a partner, their sales team is in UTC+2 9:00 AM to 6:00 PM. Support is UTC 8 - 5:30, tech...

I'm a partner, their sales team is in UTC+2 9:00 AM to 6:00 PM. Support is UTC 8 - 5:30, tech support is UTC+3 8:30 to 5. You have to be awake between Midnight and 4 to get support from them or even a simple response. If a thing doesnt work for their customers they have to goto their partners. and subscribe a paid plan for them to fix it. OTP was working and suddenly stopped working. and Only my account was setup with OTP and not my clients. Client wants to do monthly plan and bitrix wants me to sign them for quarterly plan. Poor ethics. Partners cant sell you one month, they have to sell only 3 months minimum. I lost a client because of my client wanted one month and bitrix wants me to sign them up for three months. there are way better CRMs which will support you in US time zone. Bitrix sales and tech support uses google translator for responding. so if they dont understand what you are saying them, its googles fault. Its lot of hassles, and if you have great customer service you can manage any software. try few other crms and read a lot of reviews before going for bitrix else you will be stuck like my customer after an year half way down deep.

Pros

User Interface.
Easy navigation
Less Learning Curve

Cons

They use google translator for responding. so if they dont understand what you are saying them, its googles fault.
You have to be awake between Midnight to 4 to get support from them or even a simple response.
Most of them are Untrained and Inexperienced support techs.

Alternatives Considered

HubSpot Marketing Hub and Keap

Reasons for Choosing Bitrix24

Just a better interface, but zoho support makes it all worth to be using zoho.

Switched From

Zoho CRM

Reasons for Switching to Bitrix24

Just better user interface
khaled
Overall rating
  • Industry: Farming
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

a little bit of this and that

Reviewed on 24/05/2023

its the bumping heart of the business helped me to run a mega operation company with so mush less...

its the bumping heart of the business helped me to run a mega operation company with so mush less employees

Pros

a nice collection of features that really help kick start the business

Cons

very slow deployment of new necessary needed features

Alternatives Considered

Zoho CRM, Pipedrive and Salesforce Sales Cloud

Reasons for Switching to Bitrix24

free features and pricing
Antoine
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The best all-in-one solution for business that are in need of a social intranet with all...

Reviewed on 05/02/2023

Every business which is looking to connect their staff remotely and is looking into automation of...

Every business which is looking to connect their staff remotely and is looking into automation of business processes should look into the software.

Pros

It has a CRM, Social Intranet, APIs and a marketplace.We use so many tools and even haven't used all the possibilities it has to offer.From doing calls, messaging, project management, onboarding processes etc.

Cons

They just changed their pricing model and cut their legacy plans even though they promised to locking the offer lifetime.

Alternatives Considered

Dropbox Business, Trello, Pipedrive and Slack

Reasons for Switching to Bitrix24

Bitrix has almost all the apps a business needs nowadays integrated into one solution.
Showing 5 reviews of 765 Read all reviews

Bitrix24 FAQs

Below are some frequently asked questions for Bitrix24.

Bitrix24 offers the following pricing plans:

  • Starting from: US$61.00/month
  • Pricing model: Free Version, Subscription
  • Free Trial: Available

A 15-day free trial is available, and a free plan for starter business tools, after which pricing is as follows: Cloud Basic: $61/mo Standard: $124/mo Professional: $249/mo On-premise Business: $2990 (one-time license) Enterprise: $24990 (one-time license)

Bitrix24 has the following typical customers:

2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Bitrix24 supports the following languages:

Chinese, English, French, German, Indonesian, Italian, Japanese, Polish, Portuguese, Spanish, Thai, Traditional Chinese, Turkish, Vietnamese

Bitrix24 supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Bitrix24 integrates with the following applications:

3CX, Apache OpenOffice, Asana, Asterisk, Azure Active Directory, Box, Braintree, DocuSign, Dropbox Business, Dropbox Paper, Evernote Teams, FreshBooks, Gmail, Google Analytics 360, Google Calendar, Google Docs, Google Drive, Jira, Jotform, LibreOffice, Mailchimp, Mailigen, Meta for Business, Microsoft 365, Microsoft Outlook, OneDrive, Operations Hub, PayPal, Pipedrive, Plivo, QuickBooks Online Advanced, Quickbooks Online, SendPulse, Stripe, SugarCRM, Time Doctor, UniSender, WordPress, Xero, Zadarma, Zapier, Zendesk Suite, authorize.net

Bitrix24 offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat

Related categories

See all software categories found for Bitrix24.