About Vision Helpdesk
Vision Helpdesk is a leading customer support ticketing software that serve all small, medium and enterprise level business with its 3 different products.
1) Help Desk Software - A ticketing software to manage customer support over various channels like email, web portal, VOIP, live chat, API, Facebook, Twitter and more. It comes with unique features like ticket billing, task management, online forums, help desk gamification and more.
2) Satellite Help Desk Software - A multi company or multi brand customer support management software. Best fit if you are running multiple websites, brands or products and wanted to offer different branded web portals for each of them having single back end to manage everything at one place.
3) Service desk software -- ITIL/ITSM PinkVerify Certified product that offers all features from help desk and satellite help desk and additionally it offers ITIL compliant features CMDB, Asset Management, Incident Management, Problem Management, Solution or Knowledgeable Management, Change Management and Release Management.
Vision Helpdesk license is available as SaaS (cloud platform) and Download(on premises) version.
Key benefits of Vision Helpdesk
Devices
Business size
Markets
Supported Languages
Images
Features
Total features of Vision Helpdesk: 59
- API
- Accounting Management
- Action Management
- Active Directory Integration
- Alerts / Escalation
- Asset Management
- Automated Scheduling
- Automatic Notifications
- Billable Hours Tracking
- Billing & Invoicing
- Categorization
- Change Management
- Chat
- Client Portal
- Collaboration Tools
- Collaborative Review
- Collaborative Workspace
- Custom Fields
- Customer Experience Management
- Customer History
- Email Integration
- Employee Self Service
- Escalation Management
- Filtered Views
- Financial Management
- Gamification
- Help Desk Integration
- Help Desk Management
- IT Asset Tracking
- Incident Management
- Instant Messaging
- Issue Management
- Labeling
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Company
- Multi-Currency
- Multi-Language
- Online Forums
- Prioritizing
- Problem Management
- Production Tracking
- Real Time Notifications
- Recurring Tasks
- Reporting & Statistics
- Requirements Management
- Rules-Based Workflow
- SLA Management
- Scheduled Reporting
- Self Service Portal
- Social Media Integration
- Support Ticket Tracking
- Survey Management
- Surveys & Feedback
- Tagging
- Task Scheduling
- Vendor Managed Inventory
- Web Forms
- Workflow Management
Alternatives
Zendesk
LiveAgent
Deskero
Deskpro
Reviews
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- Industry: Information Technology & Services
- Company size: 11-50 Employees
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Review Source
Overall rating
Excellent Help Desk software with wonderful features.
Reviewed on 10/10/2014
We used most of all opensource free help desks like osticket, trellis desk, hesk, etc. There are...
We used most of all opensource free help desks like osticket, trellis desk, hesk, etc. There are certain limitations of opensource ticketing system and those are not secure. Due to these reasons, we switched to Vision HelpDesk. It is excellent experience because Vision Helpdesk product is having nice features like SLA supported, providing good reports, unlimited agents, multi-site supported, profession looks, customization available, cost effective, constant updates. We got wonderful support from their support team and our every issue is being resolved very quickly. What else is required? I found Vision Help Desk is really excellent product comparatively with other competitors.
Pros
SLA supported, good reporting, unlimited agents, customization help, very nice support, constant update with stable release, cost effective, mobile application, etc
Cons
Till today I didn't find out any.
- Industry: Museums & Institutions
- Company size: 201-500 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Vision Help Desk Review
Reviewed on 30/08/2019
Overall our experience has been good so far. The Vision Helpdesk support team was very helpful in...
Overall our experience has been good so far. The Vision Helpdesk support team was very helpful in getting us set up and answering all of our questions.
Pros
Massive amount of features. Much more affordable than competitors. Lots of connectors. The support has been excellent so far.
Cons
The mobile app needs a lot of work. On Android, it loads but the app cannot be interacted with. On iOS, after you log in, it crashes if you tap on anything. Sadly it is unusable. We plan to work with support to see if we can get it working for us but until then, the web browser works fine.
- Industry: Environmental Services
- Company size: 51-200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Vision Helpdesk Trial
Reviewed on 20/01/2021
I am able to have a single point of contact with the users beyond just an email addresses. It...
I am able to have a single point of contact with the users beyond just an email addresses. It formalises the need for a system and addresses audit queries concerning how users interact with IT.
Pros
I like this software for the following reason:
1. The linkage with Google Suite that we use works seamless.
2. The web-based functionality helps to us the software from anywhere especially during the COVID-19 period.
3. The ability for users to log the calls via email or the system if they have the link via the web.
4. The Knowledge based.
Cons
So far I don't have anything I didn't as the basic needs of any Helpdesk tool are met.
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Pretty good app for managing tickets
Reviewed on 10/07/2018
Pros
This Vision Helpdesk was something I tried first when heard about the free trial, what a great plus. I thinks it's very cheap and you can get that value in return with some nice features. I'm always able to access and update tickets.
Works fine with a good looking font. Easy-to-normal to use. Good software for a good price.
Cons
Well I didn't liked at all the User Interface as I think it needs a face lift. Sometimes when trying to set a category, subcategory or item, the app crashes back to Inbox.
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Best software for managing the various internet based customer interaction channels
Reviewed on 25/05/2018
Talking to customers using Facebook, Twitter and other platforms is faster
Talking to customers using Facebook, Twitter and other platforms is faster
Pros
Price friendly where its is easy to afford and install
Offers the comfort of managing all the communication with customers using the social media channels in one stop
Cons
The product needs more time before it becomes operational in your devices. Other than that I have nothing terrible to say in regards to this product
Vision Helpdesk FAQs
Below are some frequently asked questions for Vision Helpdesk.Q. What type of pricing plans does Vision Helpdesk offer?
Vision Helpdesk offers the following pricing plans:
- Starting from: US$8.00/month
- Pricing model: One Time License, Subscription
- Free Trial: Available
SaaS License Starter Help Desk: $15/staff/mo ($12 when billed annually) Pro Help Desk: $25/staff/mo ($20 when billed annually) Satellite Help Desk: $30/staff/mo ($24 when billed annually) Pro Service Desk: $40/staff/mo ($32 when billed annually) Ent Service Desk: $60/staff/mo ($48 when billed annually) Download Recurring On Premises License Starter Help Desk: $8/staff/mo ($10 when billed annually) Pro Help Desk: $20/staff/mo ($16 when billed annually) Satellite Help Desk: $25/staff/mo ($20 when billed annually) Pro Service Desk: $30/staff/mo ($24 when billed annually) Ent Service Desk: $40/staff/mo ($32when billed annually) Download One Time On Premises License Starter Help Desk: $200/staff Pro Help Desk: $400/staff Satellite Help Desk: $500/staff Pro Service Desk: $600/staff Ent Service Desk: $800/staff
Q. What are the main features of Vision Helpdesk?
Vision Helpdesk offers the following features:
- 3rd Party Single Login and Integrations
- Blabby - Private Social Hub for your staff members
- E-Mail Parsing
- Macros, Predefined reply
- Round Robin ticket assignment
- Ticket Billing & Time Tracking
- Ticket Queues, Department and Status Creations
- Vision Helpdesk API
- Vision Helpdesk Mobile APPS
Q. Who are the typical users of Vision Helpdesk?
Vision Helpdesk has the following typical customers:
Small Business, Large Enterprises, Public Administrations, Non Profit, Freelancers, Mid Size Business
Q. What languages does Vision Helpdesk support?
Vision Helpdesk supports the following languages:
Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian
Q. Does Vision Helpdesk support mobile devices?
Vision Helpdesk supports the following devices:
Android, iPhone, iPad
Q. What other apps does Vision Helpdesk integrate with?
Vision Helpdesk integrates with the following applications:
AuditShipment, FreshBooks, LiveChat, Mailchimp, Shopify, SugarCRM, Twitter, VisitorTrack, Wordpress, Zoho SalesIQ
Q. What level of support does Vision Helpdesk offer?
Vision Helpdesk offers the following support options:
FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials
Related categories
See all software categories found for Vision Helpdesk.
